Dance Hall Investors, Inc.

Review: I Contracted with Keller Williams (KW) Real Estate to facilitate a purchase of a home in Roseville. KW Agents represented the Seller and me (Buyer). My complaint briefly is:1. KW published a MLS home description that was false in many ways. a) Home has Central Heat and Air. False. One bedroom did not have ducting or vents to deliver air or heat. This is a violation of the California Building code and has made it difficult for my Grandson as it is his room. This was not identified by an inspector that I commissioned nor by the appraiser that inspected the home to determine value b) Inspection did identify that the Air Conditioner did not work. KW hired a contract firm to correct the problem. KW then asserted to me that the unit was repaired and functioning properly. In fact only the fan would come on. KW gave me an invoice from AC Company that was field created and illegible. When I determined that the unit did not cool I contacted AC company and got an official invoice that reflects the information given to KW to the point that the AC unit is not functioning properly and requires a compressor replacement. KW clearly lied and defrauded me. c) I contracted to have a home inspection completed. The inspection listed approximately 35 issues of some or major concern. I instructed my agent to send the entire report to seller through sellers (KW) agent but she, instead created a limited Request for Repairs that protected the sellerSeller and agents are REQUIRED under Real Estate Procedures to divulge any problem with the home that would reduce the value and facilitate either negotiation or cancellation of the purchase offer. The failure of KW and it's agents and seller is a material breach of trust and may very well be a violation (criminal) of law.Desired Settlement: I would like KW along with seller to reimburse me for all costs incurred by me (documented). I estimate this to be between $5,000 and $10,000. I have filed complaints with the Ca Bureau of Real Estate and the Ca Department of Justice

Business

Response:

Thank you for your notice of the complaint by Mr. [redacted]. There are so many inaccuracies and false statements in his letter that it is quite hard to even respond. First of all, the property was advertised by our agent as the tax records and the seller stated. There were no false statements knowingly made by the agent. Mr. [redacted] hired his own inspector who did a thorough inspection on the home and did not find any of the alleged items he is now claiming (in fact, Mr. [redacted] himself states that neither the inspector nor appraiser found these items), In addition, the buyer and seller agreed n writing to the repairs that were done.

If Mr. [redacted]’s allegations were in fact true, then the correct process would be for Mr. [redacted] to prove that the seller knew and hid defects from him and take the appropriate action against the seller of the property. Since Mr. [redacted] knows that would not be possible, he appears to be making accusations against us in the hopes that we will be willing to pay him the extortion money he is demanding to stop his lies and false accusations, It is sad that one must even respond to such tactics. We have substantial documentation of the transaction and are more than ready to provide those documents to any agency or court to prove beyond a shadow of doubt that we did nothing wrong

Consumer

Response:

I am rejecting this response because: I have no intention of litigating this with the Revdex.com, but it will be litigated in Small Claims Court. I have corresponded with Keller Williams on three separate occasions requesting a meeting to discuss and hopefully resolve this matter. I've also filed a formal complaint with the Board of Real Estate and suppose their decision relative to licensing will help provide clarification. The fact of the matter is that Keller William and it's agents as well as the seller violated Section 1102 of the Civil Code which requires that material defects in a home purchase must be disclosed to the Buyer so an informed decision can be made relative to the transaction. The required disclosure form is the Real Estate Transfer Disclosure Statement to be prepared by seller and submitted to buyer. It was not completed and if it had been it would have revealed several defects that not only reduced the value of the property (if known) but violated the California Building code relative to two issues. The property inspector was provided by Keller Williams and did, in fact, fail to identify the major defect (because of incompetence or on purpose remains to be seen). I have asked the inspector who actually retained him and what instruction he was given by Keller Williams (he has refused to respond) and will be the defendant in another law suit.

I've asked Keller Williams for contact information for the Seller and they have refused to provide it (the written name on the contract is illegible and efforts to find contact information from Placer County has not been successful. I have written and photographic reports from two professional sources as well as the Roseville Building Department (that has building permits for seller that have never been closed).

The notion that the Seller could be unaware of these issues is ridicules simply because Seller had an on-site project manager that actually did a good portion of the modifications and solicited me to hire him. The Seller subsequently told the project manager that IF he did any work for me he (PM) would be fired.

I will have witnesses to all of these facts when the matter is heard in Small Claims Court and we will see how credible Keller Williams is. At least one of the repair items identified and agreed to by the Seller was never completed mostly because of the incompetence of the Agent or because of her desire to protect a sale that would fall through with a Seller that refused to correct virtually all issue. The inspection I commissioned identified over 20 Replace or Repair items. I instructed Agent to submit the entire list to Seller so we could negotiate who would have what responsibility. Instead of submitting my entire report to Seller, Agent decided to submit a limited list of correction items (mostly inconsequential) and even at that the Seller failed to perform and agent did nothing to assist me

Consumer

Response:

Thanks for calling me back today and discussing the Keller Williams Complaint. That is the same as the complai9nt against [redacted] and LEED Investments. There are three parts.

Review: My husband & I hired a Keller Williams agent, [redacted], to assist us in our first home purchase transation. Ms. [redacted] attended our home inspection while we were at work. Keller Williams suggested I use their home inspector, Absolute Home Inspection ([redacted]), which I did. The home inspector and [redacted] did not advise me of the various home defets including toxic mold under the kitchen sink, leaking windows, water intrusion in various areas of the home and multiple electrical issues in the attic and throughout the home. We purchased our home and discovered the toxic mold underneath the kitchen sink while having our gabage disposal replaced, just days after moving in. I hired a new home inspector who discovered the additional home defects. We hired an attorney after being unable to recover repair costs from Keller Williams, the seller, the home inspector and the other involved parties. To date, Keller Williams and the attorney that represents them and the agent Ms. [redacted], fail to provide recovery costs in our case. It's been two years since we purchased the home and we cannot secure anything from Keller Williams or the remaining parties. Ms. [redacted] failed to conduct a thorough inspection of my home. This agent did not represent my interests or act in my behalf to protect my family & I from toxic mold and the nightmare we've bought into. We hope to recover repair costs to be able to fix this home and sell it later as an investment. Currently, this home is a loss for us and it's been nothing close to the new home buyer purchase we imagined it to be.Keller Williams fails to accept responsibility for their lack of professionalism.Desired Settlement: Recovery costs to repair our home to the standard required for us to sell it for a profit, rather than incurring a financial loss.