We are saddened to discover that this customer feels the work did not measure up to his standards. However, this work is up to professional code. While we always hope that all our customers leave our shop feeling not only satisfied but pleased with the service that was performed, in this case,...
unfortunately, the customer is dissatisfied with professionally completed work and it is unclear what he was expecting to receive. On April **, 2015 the customer came to our shop for repairs on his vehicle that was in an accident. He needed repairs to several parts of his vehicle, including a paint job. We repaired and painted the hood, fender (left side), blend the fender (right side), repaired and painted roof, repaired and painted sail panel (left side), and replaced roof rack (right side). The customer has been dishonest and deceptive from the beginning. His insurance company paid him to replace several parts to his vehicle and he either only authorized repairs to parts (rather than replacements) or did not authorize the particular repair he was paid for and pocketed the remainder - this is fraudulent - we have a copy of his insurance estimate as well as a signed invoice by him for the repairs. On May *, 2015, the customer returned to our shop to collect his vehicle. He then proceeded to complain that he did not like the gaps between the fender on the right side and the hood. We attempted to explain to him that the gap had nothing to do with the work we performed. He then tried to talk his way into leaving without payment and grew frustrated when we refused. He proceeded to then threaten to call the police in an effort to intimidate us into releasing his car free of charge. In spite of the fact that he behaved rudely and was dissatisfied with the work that we were not even responsible for, we reasoned with him and agreed we would try and appease him. Even though it was not part of the job, we still wanted to satisfy the customer.With respect to his assertion that the paint job was not adequate and that the surface was not smoothed out prior to painting is patently false. We are a professionally licensed shop and it is simply not true that we did not follow the proper and professional protocols in something as routine as a painting. The customer has communicated his complaints to us in person and we have made every effort to address his complaints and placate his neuroses. He inspects the car and attempts to point out microscopic imperfections in the paint job that are simply not there. It is impossible to meet his standards and no body shop would be able to please him.Furthermore, the customer returned to our shop this very morning to tell us that he posted this review and to tell us that he will only remove it if we continue repairs on his vehicle. We believe he is either attempting to intimidate us into completing services he did not pay for or to release his car free of charge. Even so, we are continuing to try to work with him to satisfy him and resolve this issue.
We are saddened to discover that this customer feels the work did not measure up to his standards. However, this work is up to professional code. While we always hope that all our customers leave our shop feeling not only satisfied but pleased with the service that was performed, in this case,...
unfortunately, the customer is dissatisfied with professionally completed work and it is unclear what he was expecting to receive. On April **, 2015 the customer came to our shop for repairs on his vehicle that was in an accident. He needed repairs to several parts of his vehicle, including a paint job. We repaired and painted the hood, fender (left side), blend the fender (right side), repaired and painted roof, repaired and painted sail panel (left side), and replaced roof rack (right side). The customer has been dishonest and deceptive from the beginning. His insurance company paid him to replace several parts to his vehicle and he either only authorized repairs to parts (rather than replacements) or did not authorize the particular repair he was paid for and pocketed the remainder - this is fraudulent - we have a copy of his insurance estimate as well as a signed invoice by him for the repairs. On May *, 2015, the customer returned to our shop to collect his vehicle. He then proceeded to complain that he did not like the gaps between the fender on the right side and the hood. We attempted to explain to him that the gap had nothing to do with the work we performed. He then tried to talk his way into leaving without payment and grew frustrated when we refused. He proceeded to then threaten to call the police in an effort to intimidate us into releasing his car free of charge. In spite of the fact that he behaved rudely and was dissatisfied with the work that we were not even responsible for, we reasoned with him and agreed we would try and appease him. Even though it was not part of the job, we still wanted to satisfy the customer.With respect to his assertion that the paint job was not adequate and that the surface was not smoothed out prior to painting is patently false. We are a professionally licensed shop and it is simply not true that we did not follow the proper and professional protocols in something as routine as a painting. The customer has communicated his complaints to us in person and we have made every effort to address his complaints and placate his neuroses. He inspects the car and attempts to point out microscopic imperfections in the paint job that are simply not there. It is impossible to meet his standards and no body shop would be able to please him.Furthermore, the customer returned to our shop this very morning to tell us that he posted this review and to tell us that he will only remove it if we continue repairs on his vehicle. We believe he is either attempting to intimidate us into completing services he did not pay for or to release his car free of charge. Even so, we are continuing to try to work with him to satisfy him and resolve this issue.