Dance Theatre of New Jersey Reviews (1)
Dance Theatre of New Jersey Rating
Description: Dance Companies
Address: 6-12 Franklin Avenue, Suite C, Oakland, New Jersey, United States, 07436
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Review: The referenced company has been calling me several times asking me for money for a class that I never registered my daughter for. They have no signed contact to back up their claims of money owed. I have never been to this business before.Desired Settlement: I would like them to stop calling me and asking me for money and telling me that my daughter is registered in a class that she is not. I would like all monies claimed I owned to be voided immediately.
Business
Response:
We have an online registration system. Mrs. [redacted] created an account online as referenced by this: Created by: laura[redacted]@yahoo.com on Fri, Aug 23, 2013 11:44. Dates Enrolled: Sep 3 - end of session for a Hip Hop class. Whether she meant to enroll online or not, she did. When my billing manager called her to pay her bill, she said "ok, thank you and hung up." 1 week later, my manager called her again to pay her bill. Then, she complained to the Revdex.com. My manager did not know that the child had not been in class. It would have been an easy fix for her to say, my daughter never came to the class and I didn't mean to enroll her, and we would have stopped asking for payment obviously. According to my records, she was called twice. She also received a statement on Sept 2 and Sept 30 via email that listed her daughter's enrollment and how much she owed. Those statements were ignored. If she had not intended to continue classes with us, in which she was enrolled (albeit intentional or not), she should have contacted us to correct the issue. Instead, she chose to say that we have been harassing her, which is untrue. She didn't communicate to our biller that she was no longer interested in our services. If you have any other questions, please let me know! I would be happy to produce print outs of my online registration system or any other documents you may need. We have since deleted her daughter from our enrollment and removed the associated charges.