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Dance Trax Entertainment

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Dance Trax Entertainment Reviews (1)

Dear Sirs,We have offered months refunds and a prepaid card with free washes on it for her convenience to [redacted] We have no evidence that [redacted] canceled the plan until June of this year Her usage shows she used the plan until February 13th of Her plan renewed for days on February as properly agreed to and every days thereafter Our attendant Chris, an experienced and trained employee, has no recollection of [redacted] call and would not/will not accept a telephone cancellation for a plan over the phone Based on the usage We will refund the May 24th payment, the April 24th payment and the March 24th payment as a good faith gesture in this instance Technically we do not have to refund any payments at all There is no subterfuge at play here It is extremely easy to cancel an Unlimited plan [redacted] even admits to expecting an e-mail confirming the cancellation When this did not occur and the charge re-occured in March something may have been wrong? The March 24th payment has all ready been credited to her credit card The other two refunds must be done via a check to her and we will need an address MsCavallo should have notified us immediately upon any unexpected charges to her account and we could have solved this much quicker and without any stress We understand people do not always comprehend the rules of a subscription program or review their credit card statements regularly for accuracy It is not our intent to take anyone's money for services they did not want Since there is no way to determine the veracity of MsCavallo's cancellation claim we will consider it closed as of March and refund the March, April and May payments A total of months refund

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Address: 786 Celestial Pl, Gibsons, British Columbia, Canada, V0N 1V7

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