Dance Unlimited Reviews (1)
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Dance Unlimited Rating
Description: Dancing Instruction
Address: 145 Cony Rd, Augusta, Maine, United States, 04330-0501
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Review: Last week, while my daughter was supposed to be participating in her dance rehearsal, the director was on the phone with my wife, yelling (loud enough for me to hear without the phone by my ear) regarding some misunderstanding with a particular dance performance. Ultimately, she hung up on my wife, and refused to speak to her when she called back the studio. Meanwhile, my 9 year old was sitting there, scared and along, and heard the entire interaction. Once I was able to speak with my child as I picked her up, she told me that she was also presented with a parent, teacher, and the director were discussing the situation, causing her emotional distress. Once in my car, my daughter was extremely upset, crying, and provided me with additional details regarding the incident. I went into the studio to speak to the director privately while my daughter played outside with her friends and one mother offered to keep an eye on her. During this conversation, I confronted the director regarding her unprofessional, inappropriate behavior. She apologized and admitted the wrong-doing. I told her I didn't see how we could proceed, as she failed to provide a safe environment for my child, thus breaching our contractual agreement signed at the start of each dance season. She agreed to refund the fees I paid for a final dance competition to be held in July and agreed to terminate the business relationship. These fees total $620, paid in cash to the studio. Since last week, I have contacted the director several times via email to arrange for my refund, and all emails have gone unanswered. I am entitled to my refund, as agreed upon, as the director breached a contract that is based on provided a safe environment for my child to receive dance instruction.Desired Settlement: I have requested a refund of $620 in fees for services that will not be rendered. In addition, I have purchased a recital video for an additional $59 that I would like delivered to me. The director of the studio has failed to respond to my several attempts to resolve the issue, as agreed upon in her office. I am simple seeking a follow through a verbally agreed upon one week ago.