[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I will not accept this statement as truth nor accept it as resolved until the check if I receive it is cashedHis comments in the response are falseFirst of all I never received a computer generated email that I was refunded in full...the only email I received is attached to this message which states "You should expect a full refund based on your bank's refund policy." The second lie is that he told me "a few days after my cancellation he conveyed to me " that the previous owner would send out the refundI heard nothing from him until I sent an email on 7/8/ when I phoned him to talk to himI asked him where my refund wasHe informed me that the ownership changed hands and the previous owner (I would like to see paperwork to verify this as I believe nothing his says) is responsible for refunding me the money He supposedly called this previous owner named [redacted] , who said he would mail me a checkI never received anything not an email or a checkI sent an email on 7/20/(attached) asking where my refund was as it has been nearly weeksI never received a response for nearly days to that email so I called and spoke to [redacted] from dancing bears on 7/who seemed appalled that I was getting impatient with his run aroundI asked how long does it take to write a check and mail it? He said he would call the previous owner and get back to me in min...I never heard from him for well over an hour...but he did reach me ....as opposed to his response in this complaint that he was unable to reach me...(this man is a liar and can't keep his stories straight)...he claimed the previous owner said he mailed me the check but had no tracking number etcI told him I have received nothing or else I wouldn't be making such a fuss over it [redacted] from dancing bears stated since the previous owner wasn't going to make good on it...so he himself would mail me a check tomorrow and send me an email with that tracking number tomorrow.....well tomorrow and the next day came and I had no email on tracking number or no call from himSo I sent him an email asking about it (it is attached)I received no response from himUntil of course he responded on hereI have also found reviews online where this business has had similar problems with not refunding cancellations (see attached comment) there are more on trip advisor as well as other bad complaints about this business [redacted] can be aware that if I do not receive my refund I will contact the attorney general and go through proper channels to reclaim itIf this previous owner was to send me the check then why wouldn't he notify me/leave a messageI have had no calls or any communications with him since he told me he himself would send me a check and send me an email with the tracking numberThe actions are thievery and contradict their cancellation policy (attached) So if he is telling the truth...and the check was mailed on the 23rd of July, 2015...then I should receive the check by Monday or TuesdayAt the latest Wednesday 7/29/We shall see Regards, [redacted] ***
Hello -We received a request from a [redacted] *** to cancel her reservation (# [redacted] ) at East Glacier Motel and Cabins electronically We cancelled her reservation through our system When we cancelled this reservation a computer generated letter was emailed to Ms *** saying that she was refunded in full.We were not able to refund her credit card as Glacier Properties just recently acquired East Glacier Motel and Cabins (March 2015) and we did not have access to any previous reservation payment information.I contacted the appropriate people and they stated they would send out a refund I conveyed this message to Ms [redacted] a few days after her cancellation.Ms [redacted] called back later and stated that she had not received her refund I apologized and stated that I would contact the previous owner on her behalf I contacted the previous owner and he stated that he would send her a check I conveyed Ms ***'s information to the previous owner I called Ms [redacted] and relayed this information to her.A couple of days ago Ms [redacted] made several phone calls to front desk clerks at Dancing Bears Inn and East Glacier Motel/Cabins demanding her refund I contacted Ms [redacted] and reiterated what I had previously told her but stated that I would talk to the former owner again I attempted to call Ms [redacted] back but was unable to reach her.I was prepared to send out a money order to Ms [redacted] but had to ensure that the previous owner had not already sent out a refund.The previous owner returned my call and apologized for his oversight as he is in process of opening a new resort He stated that he would send out a $check to Ms [redacted] on 7/23/for her cancelled reservation This is $above her room fee.Sincerely, [redacted] East Glacier Motel and Cabins###-###-####
Hi there,I just wanted to let you know that I did receive a check today for $from the previous owner of Dancing Bears/East Glacier Motel and CabinsIt has been deposited and as long as it doesn't bounce everything will be settled however I do not feel I should have had to fight for my refund...in my opinion it was never going to be sent outThank you so much for your help! If the check bounces you will be hearing from me!Thank you! [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below I will not accept this statement as truth nor accept it as resolved until the check if I receive it is cashedHis comments in the response are falseFirst of all I never received a computer generated email that I was refunded in full...the only email I received is attached to this message which states "You should expect a full refund based on your bank's refund policy." The second lie is that he told me "a few days after my cancellation he conveyed to me " that the previous owner would send out the refundI heard nothing from him until I sent an email on 7/8/ when I phoned him to talk to himI asked him where my refund wasHe informed me that the ownership changed hands and the previous owner (I would like to see paperwork to verify this as I believe nothing his says) is responsible for refunding me the money He supposedly called this previous owner named [redacted] , who said he would mail me a checkI never received anything not an email or a checkI sent an email on 7/20/(attached) asking where my refund was as it has been nearly weeksI never received a response for nearly days to that email so I called and spoke to [redacted] from dancing bears on 7/who seemed appalled that I was getting impatient with his run aroundI asked how long does it take to write a check and mail it? He said he would call the previous owner and get back to me in min...I never heard from him for well over an hour...but he did reach me ....as opposed to his response in this complaint that he was unable to reach me...(this man is a liar and can't keep his stories straight)...he claimed the previous owner said he mailed me the check but had no tracking number etcI told him I have received nothing or else I wouldn't be making such a fuss over it [redacted] from dancing bears stated since the previous owner wasn't going to make good on it...so he himself would mail me a check tomorrow and send me an email with that tracking number tomorrow.....well tomorrow and the next day came and I had no email on tracking number or no call from himSo I sent him an email asking about it (it is attached)I received no response from himUntil of course he responded on hereI have also found reviews online where this business has had similar problems with not refunding cancellations (see attached comment) there are more on trip advisor as well as other bad complaints about this business [redacted] can be aware that if I do not receive my refund I will contact the attorney general and go through proper channels to reclaim itIf this previous owner was to send me the check then why wouldn't he notify me/leave a messageI have had no calls or any communications with him since he told me he himself would send me a check and send me an email with the tracking numberThe actions are thievery and contradict their cancellation policy (attached) So if he is telling the truth...and the check was mailed on the 23rd of July, 2015...then I should receive the check by Monday or TuesdayAt the latest Wednesday 7/29/We shall see Regards, [redacted] ***
Hello -We received a request from a [redacted] *** to cancel her reservation (# [redacted] ) at East Glacier Motel and Cabins electronically We cancelled her reservation through our system When we cancelled this reservation a computer generated letter was emailed to Ms *** saying that she was refunded in full.We were not able to refund her credit card as Glacier Properties just recently acquired East Glacier Motel and Cabins (March 2015) and we did not have access to any previous reservation payment information.I contacted the appropriate people and they stated they would send out a refund I conveyed this message to Ms [redacted] a few days after her cancellation.Ms [redacted] called back later and stated that she had not received her refund I apologized and stated that I would contact the previous owner on her behalf I contacted the previous owner and he stated that he would send her a check I conveyed Ms ***'s information to the previous owner I called Ms [redacted] and relayed this information to her.A couple of days ago Ms [redacted] made several phone calls to front desk clerks at Dancing Bears Inn and East Glacier Motel/Cabins demanding her refund I contacted Ms [redacted] and reiterated what I had previously told her but stated that I would talk to the former owner again I attempted to call Ms [redacted] back but was unable to reach her.I was prepared to send out a money order to Ms [redacted] but had to ensure that the previous owner had not already sent out a refund.The previous owner returned my call and apologized for his oversight as he is in process of opening a new resort He stated that he would send out a $check to Ms [redacted] on 7/23/for her cancelled reservation This is $above her room fee.Sincerely, [redacted] East Glacier Motel and Cabins###-###-####
Hi there,I just wanted to let you know that I did receive a check today for $from the previous owner of Dancing Bears/East Glacier Motel and CabinsIt has been deposited and as long as it doesn't bounce everything will be settled however I do not feel I should have had to fight for my refund...in my opinion it was never going to be sent outThank you so much for your help! If the check bounces you will be hearing from me!Thank you! [redacted] ***