Dane County Auto Sales, Inc.

All documentation was shown to customer at the time of purchase. The AutoCheck report was signed by the customer disclosing condition of vehicle and the Buyer’s Guide is checked off disclosing that there was repaired damage to the vehicle.  Please let us know if there are any other questions that can be addressed on this purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I went through my records that I have from the time of the sale of my vehicle, and I do not have either one of those two documents that were attached. I have everything in one manilla folder from when I bought the vehicle and none of those papers are in here. If I would have been given them as the dealership says that I was, then I would of have them with all of my other transaction sales paperwork. The buyers guide only says that the vehicle was bought at previous auction and repaired. It did not state specifically that there was unified body damage that was repaired.
Regards,
Patrick [redacted]

Any information provided by the auction or the AutoCheck report is presented to our customers early in the sales process. Attached is the Wisconsin Buyer’s Guide window label that was on the vehicle at the time of purchase which discloses that the vehicle was bought at auction with previous damage...

repaired. Also attached is an AutoCheck report that discloses that the auction announced this vehicle as having unibody damage on June 30, 2012. This document was also signed by the customer at the time of purchase. We would invite the customer to contact our management team directly with any questions regarding their purchase at [redacted].

I feel their representation of MANY of their used vehicles is very deceptive. Many of those vehicles are dealer buy backs, due to Lemon Laws. This information is not apparent anywhere on their website (that I could find). I even offered them a price on a particular vehicle, twice, but was never told the vehicle was a buy back. It is listed on the CARFAX which was the only way I found out. I probably would have never even made an offer or wasted any of my time had there been some hint of this selling practice. But to conceal/omit this info from a potential customer is very deceptive.

After owning a used vehicle purchased from Dane County Auto (DCA) for 18 months, we ran into some unexpected issues which related to the warranty and the vehicle's operation. When notifying DCA of the issues, they readily stepped up to make things right. Their responsiveness and professionalism was second to none and I would highly recommend them to anyone in the market to purchase a vehicle. We were very pleased with everything about the vehicle and how the circumstances were resolved in a timely manner.

Dane County auto sales service department does not do proper diagnosis and broke a coil pack on my vehicle during their diagnosis they also said that sensors were bad and leaking when they were not. And there were bigger problems with the vehicle then they have stated they has believed that the sensor was a problem when it was clearly not and had internal engine damage which they were not going to cover under warranty because of their findings were not internal and they claimed that it was a sensor issue they had tried to chargeme $113 for diagnosis and they did not even check everything that they were supposed to with in their diagnosis so they wouldn't have to cover it under warranty. Now I had to pay $80 for a new coil pack and extract the broken bolt out of the head of the engine.

Every thing went well when I found the car for me. It was a Dodge Charger and the car is great. 09/4/2015. Shan helped me in the process in finding the right car for me. I also got help from Shawn [redacted] and Ryan [redacted] who helped me along the way with the car that I was looking for from the start.

Awful Place told me one price over the phone then refused to honor it when I drove 2hrs to get their. Also has a scam $380 service/paperwork fee for every car they sell extra! Watch out !!

Review: Within 1000 miles I found out the motor was defective and is burning 1 quart of oil every 200-300 miles. After having a dealership replace the filter and fill the the oil since it was empty I found out other defects. Tie rod needed to be replaced and 1 of the struts are bad. There should have been an inspection on the vehicle that was never even the tires had the wrong tire pressure as little as 15psi. I expect the items to be fixed since it was sold under no inspection for major defects.Desired Settlement: I expect the Cadillac to be fixed to how it should have left the lot with no defects.

Business

Response:

The purpose of this email is to respond to Ms. [redacted]’s complaint regarding her purchase of the [redacted] from Dane County Auto Sales, Inc. The Revdex.com has assigned the complaint the reference number [redacted].

Please note I have attached several documents to this email. The first page is the Repair Order generated by our Service Department when they performed the initial inspection of the vehicle. Contrary to Ms. [redacted]’s assertion, the Cadillac was fully inspected as required by Wisconsin law. You will also find a copy of the Wisconsin Buyer’s Guide that was attached to the window of the vehicle. Please note that the vehicle was sold “AS-IS-NO WARRANTY” as the dealership did not mark the box in the lower left corner indicating any warranty. You will also find a copy of first page of the Auto Check (a “CarFax” like service provided by TransUnion) and a copy of the first page of the CarFax, both signed by Ms. [redacted]. Finally, you will find a copy of the Purchase Contract where it once again indicates the sale is “AS-IS”.

The dealership was unaware of any major defect in the engine which would cause it to burn oil at a rate of one quart per 200-300 miles. The inspection and testing of the engine revealed no excessive oil consumption.

The other items Ms. [redacted] indicates are maintenance items. The struts and tie rods will wear over time. The vehicle is a 7 year old vehicle with [redacted] miles on it at the time of sale. While they may have needed replacing, they did not prevent normal operation nor render the vehicle unfit for operation. While we sympathize with Ms. [redacted], we do not replace all wear and tear items on our used inventory.

As a measure of good will, the dealership is willing to replace the bad strut at no cost to Ms. [redacted]. The dealership will also perform additional diagnostic testing on the engine to determine whether the oil consumption issue can be identified.

If I can be of further assistance, please feel free to contact me.

Consumer

Response:

On Sat, Mar 22, 2014 at 1:34 PM, [redacted] wrote:

Brad,

I received everything expected and more from dane county auto. They replaced my ty rods and struts. They also did a diagnostic and an engine flush to find my engine was just old and would need a quart of oil in between each oil change. Dane county auto even went above and beyond by fixing my blinker, fog light, and hatch. The manager mark and bob from the body shop were personable and extremely accommodating. The only person I had a problem with was [redacted] the salesman he was very short with me and had me transferred 4 times before I could ever reach him.

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