Danforth Furniture Reviews (%countItem)
Danforth Furniture Rating
Address: 2726 Danforth Ave, Toronto, Ontario, Canada, M4C 1L7
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Address: 2726 Danforth Ave, Toronto, Ontario, Canada, M4C 1L7
Phone: |
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Add contact information for Danforth Furniture
To whom this may concern,
I purchased a bed set from this furniture store on December 26, 2018, which was delivered on January 1, 2019.
The bed was delivered and assembled by the furniture store.
After two weeks of use, the bed broke down - the nuts and bolts securing the corners of the bed broke apart as they were not assembled correctly by the store. Furthermore, two wooden support beams broke in the center of the bed. Lastly, the head board broke off from the side board.
I went back to the store for a resolution to the issue. There is a one year warranty on the purchase and I had requested a refund, as there was no further confidence left in the company's products. The store requested that I provide pictures of the broken bed which I did promptly. However, the issue has still not been resolved. ***
This has prompted me to file a complaint. The store is totally disrespectful to its customers - *** not upholding its warranty policy. They said that I should just throw out the bed.
I would like a refund from the store as they provided me with a faulty bed. After going back and forth to the store they still have not provided any resolution to the problem despite me going through the appropriate channels.
Here are the summery of the case:
-The bed was sold on 31st December 2018-Bed was new- was delivered directly from manufacturer
- We had Mr. *** and his mother came to our store complaining about the bed that base and side of the bed were broken on February 15,2019
our response: asked Mr. to send us pictures and we said we will take care of the case
-We contacted the manufacturer, manufacturer inspected the case ( shared pictures which were sent by the Mr.) and they responded:
they have never had a case like this with this particular bed model before (out of hundreds of the sales!) , it was obvious that bed was forced and over-weighted ( perhaps unintentionally!)
Our response: on February 23rd,2019 we sent an email informed costumer that based on our ongoing follow-up with manufacturing company, we are now able to replace the bed ( completely) with new one with no cost. Also, at this time we will provide costumer with an additional special metal middle support to strengthen the bed ( as we also suggested the costumer on a first day), the cost of this metal support is $100 but we will waive this cost for costumer also. We have received a new bed from the manufacturing company yesterday hoping we could deliver the bed to costumer but we were unable to reach costumer via phone. We asked costumer to contact us ASAP so that we can find out the best time that would fit to costumers' and our delivery schedule.
Costumer response: They said they wanted completely different bed model and not this particular bed.
then Ms. called us on February 26th,2019 and we agreed :
-Either to provide her a new bed (same model)
-OR we provide her with a store credit ( whatever she already paid) to give her another model she likes
-We then send out another email February 28th,2019 and asked costumer about their decision but we did not hear back from the costumer until this time( March 11th, 2019)
-We again called costumer on March 7th- 2019 and spoke to costumer--costumer response: costumer agreed store store credit this time - She ( Ms.) said that she will come to the store during the the afternoon on March 8th,2019 to use the store credit we provided for her to choose and buy another bed.
Note: she did not either come to the store or contact us.
Last follow up: We called again today- March 11th, 2019 to follow up and left a voice mail asking her to let us know her final decision again but we did not receive a response from her.
As a result, we strongly believe that as a small local business we did try our very best to serve and assist the costumer with this particular and very unusual issue in our part.
Kind Regards