D'Angelo's Plumbing & Heating

This is a response to complaint ID [redacted].  D'Angelo's Plumbing & Heating has...

successfully settled the disputed matter with our customer.  Simply put, we failed to perform our work perfectly and professionally.  We were hired to replace a sink and the job was completed the same day.  The quality of workmanship was not acceptable.  Our installer damaged the sink slightly and chipped the existing counter tops.  We tried to find a positive solution to the problems we caused, but at the end of the day, D'Angelo's decided to cover the cost of replacing the counter tops.  We have cut a check to the customer for $1,200.  This is in addition to refunding the original service fee.  D'Angelo's Plumbing & Heating is a good solid service company.  We are committed to providing our customers with the best quality work and the best service.  Sometimes we fall short of those expectations and that was certainly the case here.  We did not run from this issue and handled it with our customer.  We appreciate the opportunity to respond to this complaint.Thanks,Jeffrey Bl[redacted]Operations ManagerD'Angelo's Plumbing & Heating

I am disappointed that our customer felt the need to contact the Revdex.com instead of reaching out to us.  D'Angelo's is a really good company and we always help our customers.  I understand the customer's frustration and we are willing to discuss a proper solution. I will be contacting the...

customer today to start the process.  Thanks, Jeffrey B. Director of Operations D'Angelo's Plumbing & Heating

I have reviewed the response made by the business in reference to complaint ID [redacted], I look forward to further discussion with D'Angelo's to resolve this matter.
Regards,
[redacted]

I accept this solution. 
**  [redacted]

D'Angelo's will NOT be refunding this customer for services rendered.  We DID provide the customer with positive and quality service.  We were able to open the sewer and get the drains flowing.  After opening the drain, our technician placed a camera down the pipe to visually...

inspect the pipes. Based upon that inspection, it was my technician's opinion that the sewer needed to be replaced.  We then quoted for the sewer replacement as permanent solution.  The customer then called the town in to inspect.  Keep in mind the town inspected AFTER we cleaned the drain.  They would not have been able to video inspect the pipe without us First performing this service.  Let me repeat, without us first providing the service, the town would not have been able to give their assessment.  The sewer has separated in the ground and is now allowing roots to grow into the pipe.  This root growth is causing the blockages.  Until it is addressed (by repairing the sewer) the blockages will keep occurring.  D'Angelo's DID refuse to provide FREE services to this customer.  We are not in business to give away our services and expertise.  This is not a warranty or quality of work situation.  This is a penny-pinching customer refusing to take responsibility for their own home's problems.  I imagine that when the sewer backs up again (it is just a matter of time), that they will demand yet more free service from [redacted]  I also image they will decline to do the next round of work for Free as well.

Here are the videos you requested. I uploaded them to youtube.After  D'Angelo's cleaning; video by D'Angelo[redacted]Inspection by Town after D'Angelo's Cleaning; video by Town of BrightonAudio notes at end of video.[redacted]Inspection by Town after [redacted] Cleaning; video by Town of BrightonAudio notes at approximately 2:50 in video indicating that clean out had been successful to main and nothing visible to cause any backups.[redacted]

Signed contract 9/13/12. Paid $4,995 deposit on basement project which totalled $16,650. Paid Total cost of Egress window totalling $4,400 and paid the total of $4314 for extra cabinet and installation of granite counter tops in kitchen.

So total amount paid to D'Angelo's was $13,709. As of this date, I do not have a start date on any of this work. Repeated calls to company end with a promise of a return call which never happens.