Daniel C. Mason Agency

Thank you for your time. On behalf of Mason-Nordgauer Ventures LLC and *** *** Band of Professionals, we sincerely apologize for Mr*** negative experience with ***’s processing of a premium payment I am also cc'ing *** *** (*** General Counsel), ***
*** (*** Compliance) and *** *** (Regional Field Sales Leader for Kentucky). Due to a back office *** clerical error (not an error within the Daniel C Mason Agency), Mr*** payment was drawn by ***’s home office in August rather than September, as was requested by Mr*** Immediately upon learning of the billing error, Dan Mason and *** *** contacted *** requesting the error be immediately correctedDan Mason and *** *** confirmed with *** that the August premium drafted in error was refunded to Mr*** on September 15, 2017, via *** Express Dan Mason and *** *** discussed the situation with *** Compliance leadership to take actions to avoid similar back office clerical errors in the future. Please note again, that although Mr *** filed the complaint with your organization against Mr Mason and Mr ***, they had nothing to do with the error and worked to help navigate a quick solution and response for the customer. We regret that Mr*** decided to terminate his insurance with ***Mason-Nordgauer Ventures, LLC and *** *** Band of Professionals take great pride in providing exceptional service to customers and we hope that Mr*** will consider our agencies for his future insurance needsMost Sincerely, *** *** ***n ***Mason-Nordgauer Ventures, LLC *** *** Band of Professionals