Initial Business Response / [redacted] (1000, 6, 2015/01/22) */ Contact Name and Title: [redacted] (Service Mgr) Contact Phone: [redacted] Contact Email: [redacted] This is a difficult to diagnose product issue that is covered by [redacted] Warranty.We are working with [redacted] and [redacted] to resolve
Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ We have been in communication with the customer who is away for the holidays and will attempt to resolve the concern when she returns Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the... response from the business.) I accept this response only if [redacted] calls me on the 30th like he said he was going to and picks up the car and fixes it completely during this appointment. If not, I would like a refund. [redacted] Final Business Response / [redacted] (4000, 22, 2015/02/03) */ customer must bring vehicle in and drive with foreman in order to identify noise as we have been unable to duplicate it. There is no justification for reimbursement for work which was required, authorized and completed, but we sincerely wish to correct any issue with the quality of this work and will do so as soon as the customer can demonstrate the concern to us Final Consumer Response / [redacted] (4200, 24, 2015/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable as the dealership has had over 6 attempts to fix the vehicle. Only some type of reimbursement is acceptable now. The dealership seems to feel that they should have unlimited tries, whether that be 7 attempts or 20 attempts, regardless of the frustration and inconvenience it causes the customer. The service manager, [redacted] , has stated that since they are a dealership, money is no issue so I am not sure why they will not issue a refund for inability to diagnose the issue and complete the work. I believe this is a breach of contract as I have fulfilled my end and paid the fee but they have not fulfilled their end of the contract by fixing the vehicle.I have never in all my years of car ownership have had such a difficulty getting a car repair done. This is the first time any garage or dealership didn't fix the car appropriately on first attempt and that I have been unsatisfied with a garage. Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/01/22) */ Contact Name and Title: [redacted] (Service Mgr) Contact Phone: [redacted] Contact Email: [redacted] This is a difficult to diagnose product issue that is covered by [redacted] Warranty.We are working with [redacted] and [redacted] to resolve
Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ We have been in communication with the customer who is away for the holidays and will attempt to resolve the concern when she returns Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the... response from the business.) I accept this response only if [redacted] calls me on the 30th like he said he was going to and picks up the car and fixes it completely during this appointment. If not, I would like a refund. [redacted] Final Business Response / [redacted] (4000, 22, 2015/02/03) */ customer must bring vehicle in and drive with foreman in order to identify noise as we have been unable to duplicate it. There is no justification for reimbursement for work which was required, authorized and completed, but we sincerely wish to correct any issue with the quality of this work and will do so as soon as the customer can demonstrate the concern to us Final Consumer Response / [redacted] (4200, 24, 2015/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable as the dealership has had over 6 attempts to fix the vehicle. Only some type of reimbursement is acceptable now. The dealership seems to feel that they should have unlimited tries, whether that be 7 attempts or 20 attempts, regardless of the frustration and inconvenience it causes the customer. The service manager, [redacted] , has stated that since they are a dealership, money is no issue so I am not sure why they will not issue a refund for inability to diagnose the issue and complete the work. I believe this is a breach of contract as I have fulfilled my end and paid the fee but they have not fulfilled their end of the contract by fixing the vehicle.I have never in all my years of car ownership have had such a difficulty getting a car repair done. This is the first time any garage or dealership didn't fix the car appropriately on first attempt and that I have been unsatisfied with a garage. Sincerely, [redacted]