Daniel F. Kelleher Auctions LLC

I regret any inconvenience Ms*** experienced working with DFKCustomer satisfaction is our highest priority.Per our terms and conditions, Ms*** was paid her full settlement on 2/4/along with the subsequent return of all her materials. This was a miscommunication of the handling of her
unsold materials and nothing more, however we take responsibility for her unpleasant experience and will strive to communicate more efficiently in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If the business has just answered my first e-mails explaining that the items could not be shipped immediately, I could have made arrangements to find other material. To ignore the e-mails and assure me in various calls that the items were shipped is what caused the problem. [redacted] quotes about my response are accurate and I really am pleased with the outcome.
Sincerely,
[redacted]

I regret any inconvenience Ms. [redacted] experienced working with DFK. Customer satisfaction is our highest priority.Per our terms and conditions, Ms. [redacted] was paid her full settlement on 2/4/16 along with the subsequent return of all her materials. 
This was a miscommunication of the...

handling of her unsold materials and nothing more, however we take responsibility for her unpleasant experience and will strive to communicate more efficiently in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint Information:

...


I spoke to Ms. [redacted] on Saturday 3-29. I gave her a $248 credit for her shipping and her package did go out to her the following Monday. In closing the conversation on Saturday she said: I did not expect that refund!.. Yesterday I was going to stop ordering form you, but after all this, I am definitely remaining a customer… She understands that the unexpected happens in business as she is a business woman herself… Your company has gone above and beyond.. I do believe we honestly did make amends with her. We let her know that it really upset us that she felt we let her down[redacted] Accounting Manager