Daniel H. Fox, PA

The complaint is unwarranted and the customer fully signed off on the completion of both projects that the projects were completed to their satisfaction Many of the items that were listed in the complaint that we have been accused of damaging were never mentioned to us by the customer or brought to our attention We know of no appliances that were scratched or broke We are also unaware of any scratched wall base or blood The customer was compensated and agreed to a $reduction for the delay in the work and the scratch in the bedroom door Agreement noted on final customer signed off invoice for the carpet project The noise that the customer is complaining about was determined to be the customers subfloor in the kitchen where the vinyl project was locatedThe subfloor is outside of our scope of workHe was notified of this noise when the original existing vinyl kitchen floor was being installed and we tried to help him mitigate the noise by adding some additional staples to the underlayment After completion he refused to pay for the kitchen vinyl floor because of this same noise After we removed the first installed floor at our cost it was again determined the noise was coming from his subfloor as originally diagnosed We then secured his subfloor with screws and staples at the request of the customer with the promise from the customer that he would pay the installers for the labor, which he didn’t A completely new floor was reinstalled with upgraded underlayment to ensure that there would be no issues at a cost of over $3,to the company The only warranty item that we are aware after the second floor was installed, signed off on and paid is some loose rubber molding on a trap door in their laundry room We had a date scheduled, but due to circumstances we were unable to make the date This resulted in the customer using inappropriate language through our website which was seen and upset our Office Manager When we were able to reschedule the customer, he refused to make time for us to address the issue and instead threatened to ruin my business through reviews and Revdex.com complaintsWe have signed paperwork and emails to document the progress of this project and the interaction with the customer The time line is belowProjects: Main Floor Carpet - $9, Kitchen Vinyl - $Agreement Date: June 29, Installation Start Date: August 21, Installation Team: Jody B [redacted] initially, Jason D’ [redacted] for completion Timeline: Installation began on Monday, August 21, per the request of the customer They wanted time to be able to get rid of some of their furniture and declutter their house prior to installationAugust 21, – Carpet Installation Team arrives at the home of [redacted] ***; [redacted] *** They work hours taking out the old carpet and cutting the new carpet to the roomsAugust 22, – A second carpet installation team arrives at the home to complete the job They work for hours and were unable to finish They tell the customer that they plan to return on Saturday, August 26, August 26, 2017: 9:30am - I receive a call from the customer stating that only one installer has arrived and that he states that he is unable to install the carpet until the owner of the installation group arrived who is supposed to help him The customer was very upset and I told him I would come to the house immediately 10:15am - I arrive at the home The customer shows me areas that are not installed correctly He also showed me a scratch in the door frame of one bedroom I told him that we would have it repaired He said that he would repair it himself I made note of the issues and planned to discuss with the installation team owner when he arrived The customer also informed me that he did not like the color of the carpet metals that were being used or the types used at the transitions to the bathrooms I told him that I would gladly exchange the metals for the color he preferred11:00am – Jody B [redacted] , the owner of the installation team employed, arrives at the homeI show him the areas of concern He agrees to address them I leave to exchange the carpet metal transitions per my commitment to the customer12:15pm – I receive a call from Jody B [redacted] telling me that they would not be finishing the install that day and was not sure when they would be returning This type of behavior from an installer is not the type of behavior that I expect from the installment teams I contract, so I asked him not to return12:45pm – I returned to the home, apologized for the situation, and explained to him that for the betterment of the project and him I had severed ties with that installer I did not have an installer available immediately I would get back to him as soon as possible as to when we could complete the project September 1, – Other installers were booked out weeks I had an installer available to work a couple of hours in the evenings after he completed his other pre-scheduled jobs for other companies I called the customer to determine if this was acceptable or whether they would prefer to wait until an installer is available full time to work on their project I left a voicemail to that effectSeptember 4, – I sent an email (have on record) to the customer stating that I had left a voicemail for them on Friday and not heard from themThe email explained the situation with the installer and asked if they would be interested I received a return email from the client indicating that this was acceptable and asking when we could startSeptember 6, – Jason D [redacted] installation team started working on the project in the evenings They immediately focused on correcting the issues left by the previous team They averaged to hours per evening over a Once the carpet was complete they started working on the vinyl project Unfortunately, because their schedule was booked out for weeks, they were only able to work in the eveningsSeptember -15, – Repaired all carpet issues customer had noted, finished installing carpet and demo / installed new vinyl floor Averaging to hours an evening on week nightsSeptember 8, – Installer contacted me to tell me that they would not be able to save the ¼” plywood underlayment beneath the existing vinyl and that would need to be replaced I contacted the customer and reminded him that this could be a situation and if it was the case I would need to charge him for the additional underlayment and labor He was very angry and started talking about how the job is going so long and that the installers are only there a couple of hours a day I reminded him that he had agreed to the installers working after hours in order to get the job completed quicker versus waiting weeks to get it scheduled To appease the customer I agreed to acquire and install the additional underlayment at no cost to the customer ($500)September 9, – The installer informed both myself and the customer that there was noise within their subfloor in the kitchen The installer agreed to put some staples into the subfloor to tighten the subfloor to minimize the noise September 11, – The installer informed me that they had rinsed some tools in the utility sink and that the sink clogged They were able to snake out the clog and the sink was working without issue The customer has now asked them to no longer use the sink, which they complied withSeptember 14, – The installer called the customer to inform him that he was sick and would not be coming that evening I receive a morning email from the customer with the title WTF The customer was complaining about the “horrible workmanship” and had several pictures I wrote the customer back and reminded him that the project was not complete and that the installer had committed to coming tomorrow, September 15, to finish the project I asked him to save any judgement until after the project was finishedSeptember 15, – Project was finishedSeptember 21, – I performed a final walkthrough with the customer Issues noted were: That the carpet seams in the living room and family room could be seen Still the scratch in the bedroom door casing from the first installers Scratches and cuts on the toe kicks of the cabinets The transition from the carpet to the vinyl needed to better installed There were to many seams in the vinyl and he hates seams Small tear in the vinyl where the installer had to remove something under the vinyl The metal on the trap door was sloppy The stair railing was not fully bolted in Noise under the kitchen floor that the customer stated was not there before The installers stopped up their utility sink I asked if the sink was still clogged and he said no I reminded the customer that we had told him about the noise prior to installing the floor and that we put extra staples in to minimize it, and that we would take care of the remainder of the issues The customer told me not to worry about the scratches on the toe kicks since they planned to reface the cabinets or the scratch on the door frame, he would fix it and he would tighten the rail However, he wanted the threshold fixed and accused us of not installing the vinyl correctly creating the noise beneath the floorHe wanted us to get rid of the noise He also wanted to know what were we going to do about the seams? I told him that the floor was installed to industry standards and that seams were a part of both carpet and sheet vinyl installation We do our best to minimize the seams and that all the seams looked good to me However, if wanted us to, we could try to redo the seams in the carpet to see if we could make them more invisible He didn’t want to do that and he would live with the seams I then committed to fixing the other issues and bring out a lb roller to re roll the vinyl floor in case there was any voids between the floor and underlayment causing the noiseI then asked for payment, indicating that I would take $off of the carpet price for the installation delays and the scratch in the door frame I would also take $off of the Vinyl price for the small tear in the vinyl He agreed to the terms on the carpet, signed off on the project to be complete to his satisfaction and paid me For the vinyl he wanted the items fixed first and the noise to be gone before he would pay meSeptember 22, – The installers went back to the home They rolled the vinyl floor, fixed the transition, and fixed the trap door metalSeptember 27, – Returned to the home to do a final walkthrough of the Vinyl floor and collect payment Met with the customer, and he was unhappy with the noise in the floor He refused to pay me He demanded that we replace the floor I again reminded him that we had told him that there was noise in his subfloor and that is most likely the noise he is hearing He denied that and demanded that we replace the floor I told him that the floor was installed to the manufactures specifications and industry standards I was willing to contact the manufacturer on his behalf and have them send out an inspector However, for an inspector to be sent, a warranty claim must be filed, which means that the project has to be fully paid for He again refused to pay me telling me that I was making this up and that I would disappear after I was paid I reminded him that I was a national franchise and that there was no way I could take his money and disappear He still refused, so I leftOnce I returned to the office I contacted Matt B***, Manufacturer Rep for [redacted] Flooring He agreed to get on a call with the customer On the call, Mike told him that for a warranty claim to be filed that the project must be fully paid for However, he would be happy to come out and look at the floor if that was acceptable to the customerSeptember 29, – Matt B [redacted] Flooring Rep and I visited the customer home After walking the floor, Matt told the customer that the install was a quality job, but that he could not determine what was making the noise He told the customer that he would get with [redacted] Technical people and see what they could come up with, but that this could take several weeks Again, the customer was not happyOctober 2, – I sent an email to the customer offering to remove and replace his vinyl floor at no charge, instead of waiting on Armstrong to get back to us During the install we would do everything we could to watch for anything that would make noise The customer sent an email back stating that he would only allow us to do this if we abided by his terms The biggest term was that all sawing had to be done outside; rain or shine I agreed as long as they stayed off of the project area due to safety concerns, did not micro manage the project due to distracting the installers, and that I no longer give him $off since the tear in the vinyl would be eliminated due to the new vinyl being installed He agreed by email (all on record)We immediately ordered new vinyl flooring and specifically asked that the vinyl be cut to eliminate one of the two seams since the customer did not like seamsOctober 9, – We began tear out of the existing floor Once all the floor was removed, I walked the floor and the noise that the customer was hearing was still there I demonstrated the noise to the customer, and then accused us of causing the noise in the subfloor through our horrible installation I told him that these types of noises in the subfloor of older homes is very common and that they can be remedied through having a carpenter come out and apply screws through the subfloor into the joist He got even more angry and told me that he was not going to pay for a carpenter, that it was our responsibility I told him normally, for a customer that has worked well with us, we can provide this service for themHowever, given his record of complaining about every little thing and applying blame on us for things we didn’t do, I did not wish to take the liability He then politely asked if I would have the installers secure the subfloor and that he would pay us for it I told him that we would gladly do it, but he didn’t need to pay me I suggested that he give the installers $for the work and he agreedIn addition, I upgraded the underlayment materials so that there would not be any issue in the future Total cost of re placing the vinyl a second time was well over $3,500, and the customer didn’t pay a dime to the installers for securing his subfloorOctober 26, – We performed a walk through, customer paid the full amount for the project, and signed off that everything was completed to his satisfactory The customer did indicate that it appeared that the molding around the trap door in his laundry room was coming loose I told him we would have the installer come back to look at it as soon as we couldNovember 5, – We received a message through our website “Contact Us” if we were going to fix the trap door I called the installer to see if we could schedule the door and was able to get confirmation for Wednesday, November 8, I called the customer and confirmed that the date was good and for the installer to call him when he was on his way and he would leave work to meet himNovember 8, – The installer was scheduled to come look at the molding He called the customer to get a better understanding of the issue Once he understood what might need to be done, he informed the customer that he did not have the right tools or supplies with him, and if he could come on Friday, November 5, November 10, – The installer got detained on the project he was working on and did not show up The customer sent a message through our website “Contact Us” using a large F-BombMonday, November 13, – I sent an email to the customer indicating to him that the his message was seen by my Office Manager, and that it was very upsetting The use of that type of language is inappropriate and does not advance his priority The email went on to tell him that I apologize for the installer missing his appointment, but we were currently extremely busy and that we would try to schedule the installer as soon as possible to look at his trap door moldingNovember through December 3, – we continued to try and find a time slot to address the rubber molding, however the installer’s schedule was not allowing any time for him to go to the customerDecember 3, – We had an opening for Monday or Tuesday, December or I called the customer to see if this would time would work He told me that he didn’t have time either day I asked when he would have time, and said he didn’t know Then he started in on how our installers had broke his washing machine and furnace, and that the install was very bad That the seams were terrible, and that total install was crap He also told me that he was going to put me out of business and that I need to find a new line of work I ended the call asking him to give us a call when he was ready for us to come look at his moldingAfter that we received a review on Facebook that was almost exactly like the complaint sent to Revdex.com except that it ended that I need to find a new line of work

After our meeting between the clients, ourselves and the Revdex.com representative on Friday, February 2, 2018, we came to a mutually agreeable plan of action that all parties signed off on.? This plan was to repair the agreed upon items that were brought to our attention by the client with the installer that originally installed the floor.? By the following Friday, February 9, 2018, the client called the Revdex.com and indicated that they were resending their agreement to have the issues addressed by our company, and wanted another solution? We offered to have another company make the agreed upon repairs.? They have now rejected that solution.? Not sure what we can do at this point to help the client given their reluctance to work with us.?

This consumer message was received by Revdex.com via phone.The consumer stated she is going to pursue other avenues to resolve her complaint; she stated she wishes to have Revdex.com "uninvolved" because Revdex.com has become very biased.She stated she wishes to have the business return her baseboard

This consumer message was received by Revdex.com via phone.The consumer stated she is going to pursue other avenues to resolve her complaint; she stated she wishes to have Revdex.com "uninvolved" because Revdex.com has become very biased.She stated she wishes to have the business return her baseboard.

After our meeting between the clients, ourselves and the Revdex.com representative on Friday, February 2, 2018, we came to a mutually agreeable plan of action that all parties signed off on.  This plan was to repair the agreed upon items that were brought to our attention by the client with the installer that originally installed the floor.  By the following Friday, February 9, 2018, the client called the Revdex.com and indicated that they were resending their agreement to have the issues addressed by our company, and wanted another solution.   We offered to have another company make the agreed upon repairs.  They have now rejected that solution.  Not sure what we can do at this point to help the client given their reluctance to work with us.

The complaint is unwarranted and the customer fully signed off on the completion of both projects that the projects were completed to their satisfaction.  Many of the items that were listed in the complaint that we have been accused of damaging were never mentioned to us by the customer or...

brought to our attention.  We know of no appliances that were scratched or broke.  We are also unaware of any scratched wall base or blood.  The customer was compensated and agreed to a $300 reduction for the delay in the work and the scratch in the bedroom door.  Agreement noted on final customer signed off invoice for the carpet project.  The noise that the customer is complaining about was determined to be the customers subfloor in the kitchen where the vinyl project was located. The subfloor is outside of our scope of work. He was notified of this noise when the original existing vinyl kitchen floor was being installed and we tried to help him mitigate the noise by adding some additional staples to the underlayment.  After completion he refused to pay for the kitchen vinyl floor because of this same noise.  After we removed the first installed floor at our cost it was again determined the noise was coming from his subfloor as originally diagnosed.  We then secured his subfloor with screws and staples at the request of the customer with the promise from the customer that he would pay the installers for the labor, which he didn’t.  A completely new floor was reinstalled with upgraded underlayment to ensure that there would be no issues at a cost of over $3,500 to the company.  The only warranty item that we are aware after the second floor was installed, signed off on and paid is some loose rubber molding on a trap door in their laundry room.  We had a date scheduled, but due to circumstances we were unable to make the date.  This resulted in the customer using inappropriate language through our website which was seen and upset our Office Manager.  When we were able to reschedule the customer, he refused to make time for us to address the issue and instead threatened to ruin my business through reviews and Revdex.com complaints. We have signed paperwork and emails to document the progress of this project and the interaction with the customer.  The time line is below. 2 Projects: 1.       Main Floor Carpet - $9,298.80 2.       Kitchen Vinyl - $4020.79 Agreement Date: June 29, 2017 Installation Start Date: August 21, 2017 Installation Team: Jody B[redacted] initially, Jason D’[redacted] for completion   Timeline: Installation began on Monday, August 21, 2017 per the request of the customer.  They wanted time to be able to get rid of some of their furniture and declutter their house prior to installation. August 21, 2017 – Carpet Installation Team arrives at the home of [redacted]; [redacted].  They work 4 hours taking out the old carpet and cutting the new carpet to the rooms. August 22, 2017 – A second carpet installation team arrives at the home to complete the job.  They work for 7 hours and were unable to finish.  They tell the customer that they plan to return on Saturday, August 26, 2017. August 26, 2017: 9:30am - I receive a call from the customer stating that only one installer has arrived and that he states that he is unable to install the carpet until the owner of the installation group arrived who is supposed to help him.  The customer was very upset and I told him I would come to the house immediately.  10:15am - I arrive at the home.  The customer shows me areas that are not installed correctly.  He also showed me a scratch in the door frame of one bedroom.  I told him that we would have it repaired.  He said that he would repair it himself.  I made note of the issues and planned to discuss with the installation team owner when he arrived.  The customer also informed me that he did not like the color of the carpet metals that were being used or the types used at the transitions to the bathrooms.  I told him that I would gladly exchange the metals for the color he preferred. 11:00am – Jody B[redacted], the owner of the installation team employed, arrives at the home. I show him the areas of concern.  He agrees to address them.  I leave to exchange the carpet metal transitions per my commitment to the customer. 12:15pm – I receive a call from Jody B[redacted] telling me that they would not be finishing the install that day and was not sure when they would be returning.  This type of behavior from an installer is not the type of behavior that I expect from the installment teams I contract, so I asked him not to return. 12:45pm – I returned to the home, apologized for the situation, and explained to him that for the betterment of the project and him I had severed ties with that installer.  I did not have an installer available immediately.  I would get back to him as soon as possible as to when we could complete the project.   September 1, 2017 – Other installers were booked out 6 weeks.  I had an installer available to work a couple of hours in the evenings after he completed his other pre-scheduled jobs for other companies.  I called the customer to determine if this was acceptable or whether they would prefer to wait until an installer is available full time to work on their project.  I left a voicemail to that effect. September 4, 2017 – I sent an email (have on record) to the customer stating that I had left a voicemail for them on Friday and not heard from them. The email explained the situation with the installer and asked if they would be interested.  I received a return email from the client indicating that this was acceptable and asking when we could start. September 6, 2017 – Jason D[redacted] installation team started working on the project in the evenings.  They immediately focused on correcting the issues left by the previous team.  They averaged 2 to 3 hours per evening over a .  Once the carpet was complete they started working on the vinyl project.  Unfortunately, because their schedule was booked out for 6 weeks, they were only able to work in the evenings. September 6 -15, 2017 – Repaired all carpet issues customer had noted, finished installing carpet and demo / installed new vinyl floor.  Averaging 2 to 3 hours an evening on week nights. September 8, 2017 – Installer contacted me to tell me that they would not be able to save the ¼” plywood underlayment beneath the existing vinyl and that would need to be replaced.  I contacted the customer and reminded him that this could be a situation and if it was the case I would need to charge him for the additional underlayment and labor.  He was very angry and started talking about how the job is going so long and that the installers are only there a couple of hours a day.  I reminded him that he had agreed to the installers working after hours in order to get the job completed quicker versus waiting 6 weeks to get it scheduled.  To appease the customer I agreed to acquire and install the additional underlayment at no cost to the customer ($500). September 9, 2017 – The installer informed both myself and the customer that there was noise within their subfloor in the kitchen.  The installer agreed to put some staples into the subfloor to tighten the subfloor to minimize the noise.   September 11, 20117 – The installer informed me that they had rinsed some tools in the utility sink and that the sink clogged.  They were able to snake out the clog and the sink was working without issue.  The customer has now asked them to no longer use the sink, which they complied with. September 14, 2017 – The installer called the customer to inform him that he was sick and would not be coming that evening.  I receive a morning email from the customer with the title WTF.  The customer was complaining about the “horrible workmanship” and had several pictures.  I wrote the customer back and reminded him that the project was not complete and that the installer had committed to coming tomorrow, September 15, to finish the project.  I asked him to save any judgement until after the project was finished. September 15, 2017 – Project was finished. September 21, 2017 – I performed a final walkthrough with the customer.  Issues noted were: 1.       That the carpet seams in the living room and family room could be seen 2.       Still the scratch in the bedroom door casing from the first installers 3.       Scratches and cuts on the toe kicks of the cabinets 4.       The transition from the carpet to the vinyl needed to better installed 5.       There were to many seams in the vinyl and he hates seams. 6.       Small tear in the vinyl where the installer had to remove something under the vinyl. 7.       The metal on the trap door was sloppy 8.       The stair railing was not fully bolted in 9.       Noise under the kitchen floor that the customer stated was not there before 10.   The installers stopped up their utility sink  I asked if the sink was still clogged and he said no.  I reminded the customer that we had told him about the noise prior to installing the floor and that we put extra staples in to minimize it, and that we would take care of the remainder of the issues.  The customer told me not to worry about the scratches on the toe kicks since they planned to reface the cabinets or the scratch on the door frame, he would fix it and he would tighten the rail.  However, he wanted the threshold fixed and accused us of not installing the vinyl correctly creating the noise beneath the floor. He wanted us to get rid of the noise.  He also wanted to know what were we going to do about the seams? I told him that the floor was installed to industry standards and that seams were a part of both carpet and sheet vinyl installation.  We do our best to minimize the seams and that all the seams looked good to me.  However, if wanted us to, we could try to redo the seams in the carpet to see if we could make them more invisible.  He didn’t want to do that and he would live with the seams.  I then committed to fixing the other issues and bring out a 100 lb roller to re roll the vinyl floor in case there was any voids between the floor and underlayment causing the noise. I then asked for payment, indicating that I would take $300 off of the carpet price for the installation delays and the scratch in the door frame.  I would also take $200 off of the Vinyl price for the small tear in the vinyl.  He agreed to the terms on the carpet, signed off on the project to be complete to his satisfaction and paid me.  For the vinyl he wanted the items fixed first and the noise to be gone before he would pay me. September 22, 2017 – The installers went back to the home.  They rolled the vinyl floor, fixed the transition, and fixed the trap door metal. September 27, 2017 – Returned to the home to do a final walkthrough of the Vinyl floor and collect payment.  Met with the customer, and he was unhappy with the noise in the floor.  He refused to pay me.  He demanded that we replace the floor.  I again reminded him that we had told him that there was noise in his subfloor and that is most likely the noise he is hearing.  He denied that and demanded that we replace the floor.  I told him that the floor was installed to the manufactures specifications and industry standards.  I was willing to contact the manufacturer on his behalf and have them send out an inspector.  However, for an inspector to be sent, a warranty claim must be filed, which means that the project has to be fully paid for.  He again refused to pay me telling me that I was making this up and that I would disappear after I was paid.  I reminded him that I was a national franchise and that there was no way I could take his money and disappear.  He still refused, so I left. Once I returned to the office I contacted Matt B[redacted], Manufacturer Rep for [redacted] Flooring.  He agreed to get on a call with the customer.  On the call, Mike told him that for a warranty claim to be filed that the project must be fully paid for.  However, he would be happy to come out and look at the floor if that was acceptable to the customer. September 29, 2017 – Matt B[redacted] Flooring Rep and I visited the customer home.  After walking the floor, Matt told the customer that the install was a quality job, but that he could not determine what was making the noise.  He told the customer that he would get with [redacted] Technical people and see what they could come up with, but that this could take several weeks.  Again, the customer was not happy. October 2, 2017 – I sent an email to the customer offering to remove and replace his vinyl floor at no charge, instead of waiting on Armstrong to get back to us.  During the install we would do everything we could to watch for anything that would make noise.  The customer sent an email back stating that he would only allow us to do this if we abided by his terms.  The biggest term was that all sawing had to be done outside; rain or shine.  I agreed as long as they stayed off of the project area due to safety concerns, did not micro manage the project due to distracting the installers, and that I no longer give him $200 off since the tear in the vinyl would be eliminated due to the new vinyl being installed.  He agreed by email (all on record). We immediately ordered new vinyl flooring and specifically asked that the vinyl be cut to eliminate one of the two seams since the customer did not like seams. October 9, 2017 – We began tear out of the existing floor.  Once all the floor was removed, I walked the floor and the noise that the customer was hearing was still there.  I demonstrated the noise to the customer, and then accused us of causing the noise in the subfloor through our horrible installation.  I told him that these types of noises in the subfloor of older homes is very common and that they can be remedied through having a carpenter come out and apply screws through the subfloor into the joist.  He got even more angry and told me that he was not going to pay for a carpenter, that it was our responsibility.  I told him normally, for a customer that has worked well with us, we can provide this service for them. However, given his record of complaining about every little thing and applying blame on us for things we didn’t do, I did not wish to take the liability.  He then politely asked if I would have the installers secure the subfloor and that he would pay us for it.  I told him that we would gladly do it, but he didn’t need to pay me.  I suggested that he give the installers $200 for the work and he agreed. In addition, I upgraded the underlayment materials so that there would not be any issue in the future.  Total cost of re placing the vinyl a second time was well over $3,500, and the customer didn’t pay a dime to the installers for securing his subfloor. October 26, 2017 – We performed a walk through, customer paid the full amount for the project, and signed off that everything was completed to his satisfactory.  The customer did indicate that it appeared that the molding around the trap door in his laundry room was coming loose.  I told him we would have the installer come back to look at it as soon as we could. November 5, 2017 – We received a message through our website “Contact Us” if we were going to fix the trap door.  I called the installer to see if we could schedule the door and was able to get confirmation for Wednesday, November 8, 2017.  I called the customer and confirmed that the date was good and for the installer to call him when he was on his way and he would leave work to meet him. November 8, 2017 – The installer was scheduled to come look at the molding.  He called the customer to get a better understanding of the issue.  Once he understood what might need to be done, he informed the customer that he did not have the right tools or supplies with him, and if he could come on Friday, November 5, 2016. November 10, 2017 – The installer got detained on the project he was working on and did not show up.  The customer sent a message through our website “Contact Us” using a large F-Bomb. Monday, November 13, 2017 – I sent an email to the customer indicating to him that the his message was seen by my Office Manager, and that it was very upsetting.  The use of that type of language is inappropriate and does not advance his priority.  The email went on to tell him that I apologize for the installer missing his appointment, but we were currently extremely busy and that we would try to schedule the installer as soon as possible to look at his trap door molding. November 13 through December 3, 2017 – we continued to try and find a time slot to address the rubber molding, however the installer’s schedule was not allowing any time for him to go to the customer. December 3, 2017 – We had an opening for Monday or Tuesday, December 5 or 6.  I called the customer to see if this would time would work.  He told me that he didn’t have time either day.  I asked when he would have time, and said he didn’t know.  Then he started in on how our installers had broke his washing machine and furnace, and that the install was very bad.  That the seams were terrible, and that total install was crap.  He also told me that he was going to put me out of business and that I need to find a new line of work.  I ended the call asking him to give us a call when he was ready for us to come look at his molding. After that we received a review on Facebook that was almost exactly like the complaint sent to Revdex.com except that it ended that I need to find a new line of work.