Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To whom it may concern:My name is [redacted] and I called Ms [redacted] and we agreed to have her bring the vehicle to the service department on Monday November 14th so we can inspect the vehicle AGAIN to ensure that there is not any safety issues with her GMC TerrainI will email you and let you know the outcome ASAP!Respectfully- [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ While this is true that on 04/13/Mr [redacted] brought his vehicle in for a oil change and tire rotation at that time the vehicle had 27,miles on itMr [redacted] then returned to us on 08/19/with 35,miles on the vehicle and had a complaint of a noiseWe inspected the vehicle and found the tires to be cupped and feathering which is an indication of a wheel alignment issueWe recommended that all four tires be replaced and a wheel alignment be doneMr [redacted] stated that another dealer in [redacted] advised him the tire was not seated properlyI'am unclear what that means, if he is saying the tire was not on the wheel properly or the wheel was not installed properlyWe never removed the tire from the wheel and there is only one way to install the wheel to the hubThat is by install the wheel lug nuts securly to the hub which was done and done properlyThe issue we see is an alignment problem and we would be more than willing to assist Mr [redacted] with the repairI would offer Mr [redacted] that if he purchased the tires and a wheel alignment we would mount and balance the tires at no charge as a form of goodwill for this customer Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though we are not happy with replacing four tires on a vehicle with miles, Homewood Chevy did work with usWe were given a discount on the tires and mounting and labor costs were waivedHomewood Chevy could not find any cause for the cupping of our tires besides the alignment, therefore we replaced all four tires
[redacted] 28 [redacted] I am sending over the resolution to the complaint we received. We installed a... new boiler for [redacted] in June of 2016. The installation included two [redacted] a new circulation pump but leaving the two zone valves (each leading to one of the Honeywell T-STATS [redacted] contacted my office with a zoning problem the following winter of 2016/2017.) At that time she had already brought in a friend to service the boiler for the issue. I arrived the next evening with my service manager and we ran the boiler through many cycles and it was determined that there were two problems. The first problem was that [redacted] was shutting off the boiler by switching one of the T-STATS to off. We explained to [redacted] l that she only had to lower the set point on the T-STAT and not turn it off. She did not want to operate the system in this manner. The second problem we found was a faulty zone valve. The zone valve was an existing part in her system. I offered to replace the valve for [redacted] at no charge, parts and labor included. I informed her I could schedule this work with 24hr. I never heard back from [redacted] l that evening. In closing, I did all I could to keep [redacted] a satisfied customer. I offered her prompt, professional, licensed service at no cost to her which she refused. My offer still stands as our goal at Custom Air Systems is customer satisfaction.
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Dear Mr [redacted] & The office of the Revdex.com Mr [redacted] purchased a Chevrolet Malibu with approx28, As Mr [redacted] KNEW the vehicle was just traded in, and he was to bring it back for: inspection; detail and light paint tou installation of rear speakers vehicle HAS INFLATABLE CAN SYSTEM AS PER FACTORY SPEC! jack not missingHis income was reported as stated by Mr [redacted] It is true, Mr [redacted] was told NOT to leave his vehicle in parking lot, for Tow company goes thru lot nitely It s true Mr [redacted] was told he could not unwind the deal,It is specified at purchase and is in his contractIt also is in State of Illinois Statutehowever the dealership will stand by EVERYTHING he was told as for as repairs on vehicle Mr [redacted] was given ALL terms of his loan BEFORE sighning all documents We would love to give Mr [redacted] the customer service he deservesPLEASE! give us the opportunity I believe this will close your file Respectfully [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept their response because it is a lieNo one told me this was a just-tradvehicle and that I would have to bring it back for inspectionThe items I said were missing are missing and the others items I stated in my compliant is trueAs far as me being told about a tow truck going through the lot nightly is also a lieI was told "if you leave it (the car)here, we will tow it back to your resident"I feel this dealership is full of dishonest people who stretch the truth, no respectable dealership would SELL and FINALIZE a deal on a car without an inspection firstHow can they (Homewood Chevrolet) place a VALUE on the vehicle without inspecting it? Final Business Response / [redacted] (4000, 9, 2015/09/29) */ Dear Office of Revdex.com And Mr [redacted] The customer was told ! They knew the vehicle just came in , WE told them the work that needed to be done, and also told them that we would inspect the vehicle, The value of the car is estimated, based on work we feel its needsOur goal is to make this customer happy! In addition this vehicle is under FACTORY WARRANY It has only 28,miles We want to make the customer HappyWe will stand behind this vehiclePlease us do it! Thank you Respectfully [redacted]
To whom it may concern:On or around July 7th Sharon [redacted] brought her [redacted] Vue to our dealership to have the engine oil changedWe completed the oil change service and returned the vehicle to the customerOn July 19th the customer returned stating oil was leaking from the engine and asked if we could inspect the vehicle to determine the cause of the leakWe inspected the leak and did not find anything evident at that timeThe customer returned again on August 8th complaining of an oil leakWe inspected the vehicle and found that the engine oil pan drain plug was leaking and the seal had eroded from ageWe replaced the drain plug at no charge to the customer and also informed her verbally that the threads are worn and the oil pan may need to be replaced.On Friday August 12th the customer was quoted a price of $which she felt was too much for the repairThe service advisor consulted our service manager Nate [redacted] and as a form of goodwill to our customer he stated we would discount the price to $We regret that Ms [redacted] is having this issue with her vehicle but as cars age, parts do wear outAt this time we feel offering the customer a discount of over $is a fair resolution to this problem.Respectfully-Robert ***
To Whom It May Concern:We are working with Ms [redacted] to resolve this letter and make her a happy customer.1.) We are going to redo the contract without the extended warranty that she signed for originally.2.)The vehicle is currently in the shop and Ms [redacted] has a loaner vehicle[redacted] We still have not been able to duplicate drivability issueWe have road tested the vehicle multiple times and there are no fault codes in the computer3.)We cut an extra key and FOB at no additional charge.4.)The toll way responder was retrieved for her trade.Respectfully, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To whom it may concern:My name is [redacted] and I called Ms [redacted] and we agreed to have her bring the vehicle to the service department on Monday November 14th so we can inspect the vehicle AGAIN to ensure that there is not any safety issues with her GMC TerrainI will email you and let you know the outcome ASAP!Respectfully- [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ While this is true that on 04/13/Mr [redacted] brought his vehicle in for a oil change and tire rotation at that time the vehicle had 27,miles on itMr [redacted] then returned to us on 08/19/with 35,miles on the vehicle and had a complaint of a noiseWe inspected the vehicle and found the tires to be cupped and feathering which is an indication of a wheel alignment issueWe recommended that all four tires be replaced and a wheel alignment be doneMr [redacted] stated that another dealer in [redacted] advised him the tire was not seated properlyI'am unclear what that means, if he is saying the tire was not on the wheel properly or the wheel was not installed properlyWe never removed the tire from the wheel and there is only one way to install the wheel to the hubThat is by install the wheel lug nuts securly to the hub which was done and done properlyThe issue we see is an alignment problem and we would be more than willing to assist Mr [redacted] with the repairI would offer Mr [redacted] that if he purchased the tires and a wheel alignment we would mount and balance the tires at no charge as a form of goodwill for this customer Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though we are not happy with replacing four tires on a vehicle with miles, Homewood Chevy did work with usWe were given a discount on the tires and mounting and labor costs were waivedHomewood Chevy could not find any cause for the cupping of our tires besides the alignment, therefore we replaced all four tires
[redacted] 28 [redacted] I am sending over the resolution to the complaint we received. We installed a... new boiler for [redacted] in June of 2016. The installation included two [redacted] a new circulation pump but leaving the two zone valves (each leading to one of the Honeywell T-STATS [redacted] contacted my office with a zoning problem the following winter of 2016/2017.) At that time she had already brought in a friend to service the boiler for the issue. I arrived the next evening with my service manager and we ran the boiler through many cycles and it was determined that there were two problems. The first problem was that [redacted] was shutting off the boiler by switching one of the T-STATS to off. We explained to [redacted] l that she only had to lower the set point on the T-STAT and not turn it off. She did not want to operate the system in this manner. The second problem we found was a faulty zone valve. The zone valve was an existing part in her system. I offered to replace the valve for [redacted] at no charge, parts and labor included. I informed her I could schedule this work with 24hr. I never heard back from [redacted] l that evening. In closing, I did all I could to keep [redacted] a satisfied customer. I offered her prompt, professional, licensed service at no cost to her which she refused. My offer still stands as our goal at Custom Air Systems is customer satisfaction.
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Dear Mr [redacted] & The office of the Revdex.com Mr [redacted] purchased a Chevrolet Malibu with approx28, As Mr [redacted] KNEW the vehicle was just traded in, and he was to bring it back for: inspection; detail and light paint tou installation of rear speakers vehicle HAS INFLATABLE CAN SYSTEM AS PER FACTORY SPEC! jack not missingHis income was reported as stated by Mr [redacted] It is true, Mr [redacted] was told NOT to leave his vehicle in parking lot, for Tow company goes thru lot nitely It s true Mr [redacted] was told he could not unwind the deal,It is specified at purchase and is in his contractIt also is in State of Illinois Statutehowever the dealership will stand by EVERYTHING he was told as for as repairs on vehicle Mr [redacted] was given ALL terms of his loan BEFORE sighning all documents We would love to give Mr [redacted] the customer service he deservesPLEASE! give us the opportunity I believe this will close your file Respectfully [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept their response because it is a lieNo one told me this was a just-tradvehicle and that I would have to bring it back for inspectionThe items I said were missing are missing and the others items I stated in my compliant is trueAs far as me being told about a tow truck going through the lot nightly is also a lieI was told "if you leave it (the car)here, we will tow it back to your resident"I feel this dealership is full of dishonest people who stretch the truth, no respectable dealership would SELL and FINALIZE a deal on a car without an inspection firstHow can they (Homewood Chevrolet) place a VALUE on the vehicle without inspecting it? Final Business Response / [redacted] (4000, 9, 2015/09/29) */ Dear Office of Revdex.com And Mr [redacted] The customer was told ! They knew the vehicle just came in , WE told them the work that needed to be done, and also told them that we would inspect the vehicle, The value of the car is estimated, based on work we feel its needsOur goal is to make this customer happy! In addition this vehicle is under FACTORY WARRANY It has only 28,miles We want to make the customer HappyWe will stand behind this vehiclePlease us do it! Thank you Respectfully [redacted]
To whom it may concern:On or around July 7th Sharon [redacted] brought her [redacted] Vue to our dealership to have the engine oil changedWe completed the oil change service and returned the vehicle to the customerOn July 19th the customer returned stating oil was leaking from the engine and asked if we could inspect the vehicle to determine the cause of the leakWe inspected the leak and did not find anything evident at that timeThe customer returned again on August 8th complaining of an oil leakWe inspected the vehicle and found that the engine oil pan drain plug was leaking and the seal had eroded from ageWe replaced the drain plug at no charge to the customer and also informed her verbally that the threads are worn and the oil pan may need to be replaced.On Friday August 12th the customer was quoted a price of $which she felt was too much for the repairThe service advisor consulted our service manager Nate [redacted] and as a form of goodwill to our customer he stated we would discount the price to $We regret that Ms [redacted] is having this issue with her vehicle but as cars age, parts do wear outAt this time we feel offering the customer a discount of over $is a fair resolution to this problem.Respectfully-Robert ***
To Whom It May Concern:We are working with Ms [redacted] to resolve this letter and make her a happy customer.1.) We are going to redo the contract without the extended warranty that she signed for originally.2.)The vehicle is currently in the shop and Ms [redacted] has a loaner vehicle[redacted] We still have not been able to duplicate drivability issueWe have road tested the vehicle multiple times and there are no fault codes in the computer3.)We cut an extra key and FOB at no additional charge.4.)The toll way responder was retrieved for her trade.Respectfully, [redacted] ***