Daniel M Pafford Interior Designs

[redacted] 's project and delivery complaints are in discovery and in the process of being resolved His credit card was put down for shipping on each item in question with his wife [redacted] 's approval I was not aware that the balances of product were being placed on this card beyond what was originally approved I have received [redacted] 's documentation on this complaints as well as numerous e-mails and phone calls from vendors questioning his disputed charges The amount of refund request that is listed here for $10,is inaccurate From his own paperwork that was sent to me the requested refund amount that is stated is: $7, I am in the process of discovering whether this amount is indeed accurate and who to supply the refunds to as he has disputed charges on his own credit card for items that have been delivered and in his own possession since May and June of I want to resolve this matter amicably with the [redacted] 's, but I want the amounts to be accurate and to not have to pay for product/shipping on my end that has already happened and has been in their possession Thank You, [redacted] Interior Design [redacted] T: ###-###-#### F: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will begin with what I agree with which is that the amount in dispute is $7,946.93. I disagree with ** ***'s description of the nature of the dispute. ** *** infers that the origin of the total amount in dispute arose from additional charges for items beyond just shipping. To be clear, the nature of dispute arises from places: 1) ** *** invoiced us for furniture items that we paid for with a check and then those items were subsequently ALSO charged to my credit card instead of his business credit card, and 2) ** *** invoiced us for furniture items that we paid for with a check and those items were never purchased on our behalf and therefore we have paid for goods that were never received and 3) ** *** invoiced us an inflated amount for a cabinet which ?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Mr P*** disappeared with over $of money supposed to be used as a deposit for materials supplied by him
He does not respond to letters and phone callsA small claims judgment of $is currently outstanding

[redacted]'s project and delivery complaints are in discovery and in the process of being resolved.  His credit card was put down for shipping on each item in question with his wife [redacted]'s approval.  I was...

not aware that the balances of product were being placed on this card beyond what was originally approved.  I have received [redacted]'s documentation on this complaints as well as numerous e-mails and phone calls from vendors questioning his disputed charges.
 
The amount of refund request that is listed here for $10,312.69 is inaccurate.  From his own paperwork that was sent to me the requested refund amount that is stated is:  $7,946.93.
 
I am in the process of discovering whether this amount is indeed accurate and who to supply the refunds to as he has disputed charges on his own credit card for items that have been delivered and in his own possession since May and June of 2014.
 
I want to resolve this matter amicably with the [redacted]'s, but I want the amounts to be accurate and to not have to pay for product/shipping on my end that has already happened and has been in their possession.
 
Thank You,
[redacted] [redacted] Interior Design
[redacted]T:  ###-###-####
F:  ###-###-####

Revdex.com:At this time, I have not been contacted by Daniel M Pafford Interior Designs regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by [redacted] [redacted] Interior Designs regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 The proprietor offered to repay the money he overbilled and stole from me, but then never followed through.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: there are multiple problems. first, we have been double charged for several pieces of furniture ordered by the [redacted], [redacted] - initially he would submit an invoice to me listing the pieces of furniture and their prices, and I would right a check to his company. several months later, I would then be charged on my credit card for those same pieces of furniture. in once instance [redacted] acknowledged in an email that the vendor had made a "mistake" and it should have been charged to his credit card (since I already paid). a second related problem was that the prices [redacted] would quote in his invoices in some instances were above what was actually charged by the vendor to my credit card. that is relevant because I would also pay a 20% commission to [redacted] on the invoiced (not actual) amount. a third related problem is that 3 items for which I have already paid for have still not been delivered and when I contacted 2 of the vendors directly yesterday, I was told those items were never paid for by [redacted]. I have made several attempts to reach [redacted] and after stringing me along with assurances of "next week" delivery dates, he no longer responds.

Business

Response:

[redacted]'s project and delivery complaints are in discovery and in the process of being resolved. His credit card was put down for shipping on each item in question with his wife [redacted]'s approval. I was not aware that the balances of product were being placed on this card beyond what was originally approved. I have received [redacted]'s documentation on this complaints as well as numerous e-mails and phone calls from vendors questioning his disputed charges.

The amount of refund request that is listed here for $10,312.69 is inaccurate. From his own paperwork that was sent to me the requested refund amount that is stated is: $7,946.93.

I am in the process of discovering whether this amount is indeed accurate and who to supply the refunds to as he has disputed charges on his own credit card for items that have been delivered and in his own possession since May and June of 2014.

I want to resolve this matter amicably with the [redacted]'s, but I want the amounts to be accurate and to not have to pay for product/shipping on my end that has already happened and has been in their possession.

Thank You,

[redacted] Interior Design

T: ###-###-####

F: ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will begin with what I agree with which is that the amount in dispute is $7,946.93. I disagree with [redacted]'s description of the nature of the dispute. [redacted] infers that the origin of the total amount in dispute arose from additional charges for items beyond just shipping. To be clear, the nature of dispute arises from 3 places: 1) [redacted] invoiced us for furniture items that we paid for with a check and then those items were subsequently ALSO charged to my credit card instead of his business credit card, and 2) [redacted] invoiced us for furniture items that we paid for with a check and those items were never purchased on our behalf and therefore we have paid for goods that were never received and 3) [redacted] invoiced us an inflated amount for a cabinet which ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by [redacted] Interior Designs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The proprietor offered to repay the money he overbilled and stole from me, but then never followed through.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Mr P[redacted] disappeared with over $4000 of money supposed to be used as a deposit for materials supplied by him.

He does not respond to letters and phone calls. A small claims judgment of $5000 is currently outstanding.

Review: On January, **, 2013, I signed an agreement and paid professional fees to [redacted] for interior design services. On April *, 2013, [redacted] provided an estimate to fabricate and install roman shades in my condominium. On April *, 2013, I issued a payment in the form of a check to [redacted] for $3,059: $1,559 to purchase fabric and $1,500 deposit for fabrication. The check was issued by my bank on April **, 2013; [redacted] cashed the check and it cleared on April **, 2013. At the time of this filing, no products or services have been provided in exchange for the $3,059 paid to [redacted].

On July **, 2013, [redacted] emailed to confirm that he would install the roman shades on July **, 2013. He then called to state that a piece of hardware did not fit properly and they were unable to install the shades. He said they would have to find a different mounting piece. After further follow up by me via email on July **, August *, August **, and August **, [redacted] claimed that the delay was availability of installers.

After further follow up on September *, 2013, [redacted]’s assistant, “[redacted],” claimed that the delay was in procuring a piece of hardware for proper installation. After follow-up on September * and **, “[redacted]” responded again that they still did not have the right hardware.

I followed up again on October *, 2013 and received an email from [redacted] claiming that he was going to visit the workroom in Long Island City to find out what the delay was and that he was hoping to pick them up. After follow up on October **, there was no response.

On December *, 2013, [redacted] claimed to have misplaced his phone and shared that the best way to get in touch with him was via email. On December **, I asked for an update via email and received no response.

On January *, 2014, [redacted] emailed to state that he had reached out again to the fabricator to schedule the installation and would be in touch. On January **, I asked for an update and received no response.

On January **, 2014, [redacted] emailed to say that the roman shades would be installed in my home on February ** at 11:00 a.m. Follow up messages on February *, ** and ** went without response and the shades were not installed on February **.

On February **, 2014, [redacted] emailed to say that he was still working on having the shades properly made and installed. He attributed the delays to “a very bad 2013 for business and it affected my entire life across the board - both personally and professionally.” He claimed that my project was “on my immediate radar to be installed” and said “Please know that I am still working on it and they will be most beautifully installed in the very near future.” Follow up via email on March ** and ** went without response.

On April *, 2104, I contacted the salesperson at [redacted], the fabricator for the roman shades that provided the original estimate. The salesperson stated that they did measure my windows and provide an estimate, but were never given a fabric to work with, never made the shades, and were never paid for anything.

On April *, I called [redacted]'s attorney, and asked for a refund of $3,059. He said he would speak to [redacted] and get back to me. I did not hear from him and so on April ** emailed [redacted] to request the refund by April **. [redacted] responded and indicated that he had the fabric and so could send that to me and refund the remaining $1,500 in the form of a bank or certified check by April **.

At the time of this filing, I have received neither the fabric nor the $1,500. In all, [redacted] owes me $3,059 paid to him more than one year ago for which I received no merchandise. In addition, he has repeatedly lied about the status of my order, claiming that the shades were ready to be installed when in fact they were never made.Desired Settlement: I am requesting a refund for the $3,059 I paid for which I received no merchandise.

Review: I contracted [redacted] of Daniel M Pafford Interior Design to decorate my apt in early 2012. Over the course of the years, we worked room by room in phases and despite several small paid projects going unfinished (promised touch ups of paint mistakes that never happened, etc) and some miscommunication with the production of custom blinds, overall I was pleased with the quality of his design aesthetic. I knew [redacted] both personally and professionally, so I often overlooked instances of admitted disorganization because he was always so apologetic and earnest about his desire to improve his business practices, even asking me for advice, which I happily provided. During this time, I often questioned his billing, however I always paid his invoices promptly and in full because of our professional relationship, my personal interest in seeing him succeed and my stated desire to complete the project. In March 2013, he re-invoiced me $300 for a missing shade that he said he mistakenly did not order, even though I was told months prior that had been ordered, and he promised prompt installation. In October 2013, I placed my final order with Daniel M Pafford for two gold stools and paid $854.14 via check. He told me they were shipping out in two weeks and would be delivered in December 2013. I followed up many times on this order. In April 2014, the stools had still not arrived and [redacted] blamed the merchant and told me they would be coming soon. Also in April 2014, he invoiced me for time he had spent working on my apt. I questioned several items, but, as a professional, I paid the invoice in full in anticipation that my apt would soon be completed, as promised. In May 2014, he said the stools arrived in the wrong finish and that the new ones would be coming shortly and he would be scheduling the installers for the shade. In July 2014, he again promised and install of the stools, shade and remaining art. In August 2014, I expressed my concern for his lack of communication, he replied apologizing and saying everything is coming. In September 2014, I received an email from [redacted] admitting that his credit card was declined and that the stools were never ordered, which meant that all of his previous emails about delays and wrong finishes were misrepresentative, so I requested a refund. On September **, 2014, [redacted] emailed promising that refund checks were going out tomorrow. I did not receive my check, so I followed up. Again, on October *, 2014, [redacted] said refunds were "going out within the month" and that I was "on the top of his list" however I did not receive a check. Finally, on December *, 2014, [redacted] told me a refund would be "going out in the next two weeks", but it was never received. Over the past months, I have desperately tried to get in touch with [redacted] to resolve this issue, often expressing my concern with damage to his personal and professional reputation. I even tried to reach out to his attorney with complete records of his promised refunds, again expressing my concerns for his reputation and asking for a resolution. I received an adverse and aggressive response complete with false accusations, including cyberstalking for his contact information, even though Daniel M Pafford had previously supplied it to his clients via email. Unfortunately, the communication from [redacted]'s attorney made it clear that [redacted] has no interest in maintaining his personal or professional reputation or in repaying his professional obligations, so I am turning to the Revdex.com and the legal system for assistance in fairly resolving this matter as promised. I will happily provide the Revdex.com with extensive emails and documentation of the above upon request so that future consumers can avoid such unprofessional and unethical practices.Desired Settlement: I am seeing a refund of $1,189.14, which is inclusive of $300 for a blind (not including installation), $35 for a piece of damaged art (not included tax or shipping) and $854.14 for the gold stools.

Consumer

Response:

At this time, I have not been contacted by Daniel M Pafford Interior Designs regarding complaint ID [redacted].Sincerely,[redacted]