Daniel Martin, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I don't know what they have to diagnose because when I dropped off my car all the times I been there, including this last time, my seat worked fineIt's been there for a while now and they still don't know what it takes to fix my seat? This is ridiculous!!! They guy messed my seat up by moving it, and now it don't go back since I picked my car up for a previous repair that had nothing to do with my seat because when I dropped my car off,it was fine!!!! Regards, [redacted]

Handwritten response.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this...

response because:I don't know what they have to diagnose because when I dropped off my car all the times I been there, including this last time, my seat worked fine. It's been there for a while now and they still don't know what it takes to fix my seat? This is ridiculous!!! They guy messed my seat up by moving it, and now it don't go back since I picked my car up for a previous repair that had nothing to do with my seat because when I dropped my car off,it was fine!!!!
Regards,
[redacted]

Review: In 2010 we purchaced a 2002 [redacted]. The car was in prestine condition and only had 13,000 miles. This is a car that is known to [redacted] to have gel build up in the engine. [redacted] had fixed all of them under warrenty for so many years after a recall. We have maintained good records and had oil changes when we were supposed to. However, like the other models this year it has developed the same oil problem as the other models that year and model. [redacted] will only give us a $500.00 towards the correction of this problem. They say the "car is too old" they are not taking into consideration that the car was truly never driven and not given the opportunity to have the expected problem occur.Desired Settlement: I think that a compromise of half of the cost is reasonable.

Business

Response:

Handwritten response.

Review: Wilkie did a repair on my Lexus [redacted] 1996. The repair was the transmission fluid changed and oil change and my lights because the light was on my dash. I went to pick my car up today and come to found my seat was broke which was not broke when I took it in there. Spoke with (Assistant Service Manager) [redacted] about them fixing my seat and he had the audacity to say to me that the mileage on my car is the reason it's broke when it wasn't when I brought it in there. Basically told me he's not going to fix it.Desired Settlement: I want Wilkie Lexus to fix my seat. Whoever drove the car is the person that damaged my seat while in their possession. I been doing business with this company since 2012 and this is how they treat a loyal customer and whatever they charge, I pay with no discrepencies. But I'm not paying for my seat to fixed by this company that broke it.

Business

Response:

Handwritten response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I don't know what they have to diagnose because when I dropped off my car all the times I been there, including this last time, my seat worked fine. It's been there for a while now and they still don't know what it takes to fix my seat? This is ridiculous!!! They guy messed my seat up by moving it, and now it don't go back since I picked my car up for a previous repair that had nothing to do with my seat because when I dropped my car off,it was fine!!!!

Regards,