Daniel T. Whang, O.D.

Although there are two sides to every story, there are some factual inaccuracies stated by [redacted] ***She called on Thursday 12/and initially scheduled an appointment for 1PM the same day, not for Friday 12/She then called again on the same day requesting a later appointment, so our office accommodated her by scheduling her for later that same day at 3:15, despite a completely booked schedule.She did call again on Friday 12/at 3:and said that she was running late for her 3:appointmentWe did inform her that her appointment was the day before, which she missedIt is very understandable that there was a miscommunication between [redacted] andour office about the daytime of her appointmentWe do try to accommodate patients whenever possible.One very important omission on [redacted] ***' part was that when she called to say that she was running late, and we told her that her missed appointment was the day before, she stated,"You better get your *** (profanity) schedule straight because I'm coming in right now and demand to be seen.” Although we try to accommodate all of our patients, when a patient demonstrates this type of behavior and language, we do call the police since we do not know what state the patient will be in when she comes.We did give her a copy of her records and eyeglass prescriptionContact lens prescriptions and trial contact lenses were not given because they were not finalizedShe was asked to reschedule but refused to.Our Office prides itself in great customer service and has thousands of happy patientsProfessional fees collected are nonrefundable since they are for services already renderedHowever, in the spirit of great customer service, we are willing to refund her fees as an exception to our general policies.Please let me know if you have any further questions.Daniel TWhang, O.D

Although there are two sides to every story, there are some factual inaccuracies stated by [redacted]. She called on Thursday 12/28 and initially scheduled an appointment for 1PM the same day, not for Friday 12/29. She then called again on the same day requesting a later appointment, so our office...

accommodated her by scheduling her for later that same day at 3:15, despite a completely booked schedule.She did call again on Friday 12/29 at 3:08 and said that she was running late for her 3:15 appointment. We did inform her that her appointment was the day before, which she missed. It is very understandable that there was a miscommunication between [redacted] andour office about the daytime of her appointment. We do try to accommodate patients whenever possible.One very important omission on [redacted]' part was that when she called to say that she was running late, and we told her that her missed appointment was the day before, she stated,"You better get your [redacted] (profanity) schedule straight because I'm coming in right now and demand to be seen.” Although we try to accommodate all of our patients, when a patient demonstrates this type of behavior and language, we do call the police since we do not know what state the patient will be in when she comes.We did give her a copy of her records and eyeglass prescription. Contact lens prescriptions and trial contact lenses were not given because they were not finalized. She was asked to reschedule but refused to.Our Office prides itself in great customer service and has thousands of happy patients. Professional fees collected are nonrefundable since they are for services already rendered. However, in the spirit of great customer service, we are willing to refund her fees as an exception to our general policies.Please let me know if you have any further questions.Daniel T. Whang, O.D.

Revdex.com:
I have received the refund.
Regards,
[redacted]

I am writing to you in regards to complaint #[redacted] ([redacted]).In the spirit of great customer service, we have mailed a cashier's cash (#[redacted]) in the amount of $117.10 to [redacted] This is a refund for fees paid for professional services that have already been rendered. This is an exception to our office policies, as shown in previously submitted documents signed by [redacted]. Please let me know if you have any further questions.Regards,Daniel T Whang

Review: To Whom It May Concern;On July 24th 2013 I had an eye examination visit to DR Whangs Clinic. Once the exam was completed I proceeded to order a pair of glasses from the optician lab in his clinic. I was provided service by [redacted] ABO the office manager. I stressed the urgency of my need for this pair for my previous pair was misplaced a week prior to this visit. On Friday August 2, 2013 I called to see if my glasses were in, I was told they were. On Saturday August 3, 2013 at 8:00 am I return to the clinic in order to pick up my glasses. [redacted] once again attended to me. As soon as I put on the glasses my vision was impaired. I told [redacted] immediately that I could not see well that my vision was blurred. She asked for the glasses back in order to do an adjustment. She then brought the glasses back to me and there was no change my vision continued to be blurred. I once again told [redacted] that my vision was impaired which at this time began to make me nervous and upset for I had been without glasses for two weeks now. She proceeded to tell me that I was not looking straight that my vision was tilted and that since I was not looking straight (which insulted my intelligence for I know very well the difference between looking straight and down) and that I would not be able to see well until I looked straight. I told her once again that I was looking straight that I knew the difference between looking straight and down and that my vision near or far was still impaired. She persisted in telling me that I was not looking straight and that is all she kept telling me that I needed to look straight. When DR Whang examined my vision I could see completely clear through the lenses he showed me. I told her to cancel the order that I would go elsewhere and to please refund my payment for I could not risk using glasses that impaired my vision further. She stated no and that all I needed to do was to look straight. The service provided by [redacted] was completely unacceptable, and the fact that she refused to refund my payment for services not rendered also unacceptable.Desired Settlement: I would like that no other customer go through the pain and discomfort I went through. For vision is extremely important to me.

Business

Response:

Check Message tab or see attached.

To Whom It May Concern;On July 24th 2013 I had an eye examination visit to DR Whangs Clinic. Once the exam was completed I proceeded to order a pair of glasses from the optician lab in his clinic. I was provided service by [redacted] ABO the office manager. I stressed the urgency of my need for this pair for my previous pair was misplaced a week prior to this visit. On Friday August 2, 2013 I called to see if my glasses were in, I was told they were. On Saturday August 3, 2013 at 8:00 am I return to the clinic in order to pick up my glasses. [redacted] once again attended to me. As soon as I put on the glasses my vision was impaired. I told [redacted] immediately that I could not see well that my vision was blurred. She asked for the glasses back in order to do an adjustment. She then brought the glasses back to me and there was no change my vision continued to be blurred. I once again told [redacted] that my vision was impaired which at this time began to make me nervous and upset for I had been without glasses for two weeks now. She proceeded to tell me that I was not looking straight that my vision was tilted and that since I was not looking straight (which insulted my intelligence for I know very well the difference between looking straight and down) and that I would not be able to see well until I looked straight. I told her once again that I was looking straight that I knew the difference between looking straight and down and that my vision near or far was still impaired. She persisted in telling me that I was not looking straight and that is all she kept telling me that I needed to look straight. When DR Whang examined my vision I could see completely clear through the lenses he showed me. I told her to cancel the order that I would go elsewhere and to please refund my payment for I could not risk using glasses that impaired my vision further. She stated no and that all I needed to do was to look straight. The service provided by [redacted] was completely unacceptable, and the fact that she refused to refund my payment for services not rendered also unacceptable.