Daniel Wilen MD

This is in response to the above referenced ID#*** The patient was treated by *** *** on 4/**/the original claim was sent to *** on 4/**/On 7/*/I called ***'s customer service and was informed that the claim was not paid and will put the claim back in for
reprocessing On 10/**/I I called *** again and was told that the claim would not be paid and that the amount of $was applied to the deductible On 10/**/I sent the patient a bill in the amount of $that was the day I was informed by *** of the amount dueAt no time was the patient ever charged interest on the amount nor was the claim ever forwarded to a collection agency At no time was his/her credit in jeopardy with the invoice that was sent to her It was strictly to collect the amount that *** informed me that was due to *** *** *** The patient does receive an EOB in the mail and although it may state that this is not a bill, the patient should be aware that there is a deductible on his/her insurance I understand that it is difficult and sometimes confusing to understand deductibles/coinsurance vsco-pays If at any time the patient had any questions, I would have done my best to answer any questions I do my best to return all phone calls in a timely manner Sometimes I am unable to reach the patient as soon as I would like and vice versa I understand that her desired settlement is to be reimbursed late fees, but at no time were late charges ever imposed The amount billed was the exact amount that *** informed me was the patient responsibility If I could be of any further assistance do not hesitate to contact me.-- Sincerely,Wendy JW***Office Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Thank you for getting back to me Wendy This is a very thorough and great response to me now, via the Revdex.com Unforunately I didn't get such graciousness over the phone Like I said while on the phone with you when I asked why it took so long to get a bill to me from July until 10/**/you DID NOT give me any of the explanations that you put in your official response via the Revdex.com, I had to call *** to get this information about the July refusal time period, I didn't it from you And I didn't hear from you either that you had to call them back on October of Not until your Revdex.com repsonseThis is poor customer service and I think you know it, especially when I very directly asked for an explanation Had you apologized for any role you played as a business entity in the tardiness of sending a bill a year and a half past date of delivery of services and been forthcoming with all the information I would not have filed a complaint But your phone manners, difficultly in reaching you, and shrieking of responsiblity is extremely poor business practice I know legally you're within you right to send a bill to me as late as you desire but this is poor business practice and asking me "what difference does it make when I receive the bill"? is outrageous, presumptive, and invasive - although I did tell you why it mattered I'm still waiting a formal apology.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is in response to the above referenced ID#[redacted].  The patient was treated by [redacted] on 4/**/14 the original claim was sent to [redacted] on 4/**/14. On 7/*/14 I called [redacted]'s customer service and was informed that the claim was not paid and will put the claim back in for reprocessing....

 On 10/**/15 I I called [redacted] again and was told that the claim would not be paid and that the amount of $169.08 was applied to the deductible.  On 10/**/15 I sent the patient a bill in the amount of $169.08 that was the day I was informed by [redacted] of the amount due. At no time was the patient ever charged interest on the amount nor was the claim ever forwarded to a collection agency.  At no time was his/her credit in jeopardy with the invoice that was sent to her.  It was strictly to collect the amount that [redacted] informed me that was due to [redacted].  The patient does receive an EOB in the mail and although it may state that this is not a bill, the patient should be aware that there is a deductible on his/her insurance.  I understand that it is difficult and sometimes confusing to understand deductibles/coinsurance vs. co-pays.  If at any time the patient had any questions, I would have done my best to answer any questions.  I do my best to return all phone calls in a timely manner.  Sometimes I am unable to reach the patient as soon as I would like and vice versa.  I understand that her desired settlement is to be reimbursed late fees, but at no time were late charges ever imposed.  The amount billed was the exact amount that [redacted] informed me was the patient responsibility.  If I could be of any further assistance do not hesitate to contact me.-- Sincerely,Wendy J. W[redacted]Office Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Thank you for getting back to me Wendy.  This is a very thorough and great response to me now, via the Revdex.com.  Unforunately I didn't get such graciousness over the phone.  Like I said while on the phone with you when I asked why it took so long to get a bill to me from July 2014 until 10/**/2015 you DID NOT give me any of the explanations that you put in your official response via the Revdex.com, I had to call [redacted] to get this information about the July refusal time period, I didn't it from you.  And I didn't hear from you either that you had to call them back on October of 2015.  Not until your Revdex.com repsonse. This is poor customer service and I think you know it, especially when I very directly asked for an explanation.  Had you apologized for any role you played as a business entity in the tardiness of sending a bill a year and a half past date of delivery of services and been forthcoming with all the information I would not have filed a complaint.  But your phone manners, difficultly in reaching you, and shrieking of responsiblity is extremely poor business practice.  I know legally you're within you right to send a bill to me as late as you desire but this is poor business practice and asking me "what difference does it make when I receive the bill"? is outrageous, presumptive, and invasive - although I did tell you why it mattered.  I'm still waiting a formal apology.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]