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Daniel's Moving & Storage, Inc.

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Reviews Daniel's Moving & Storage, Inc.

Daniel's Moving & Storage, Inc. Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** (*** rep) was told right away by me that the painting done by their contractor did not match the original paint color. Her words to me were: "we will repaint the ONE wall". This was not acceptable as the three other walls would NOT have matched that one. That is why I HAD to hire a painter for $cost to me to paint the entire room so all the walls would match. Incidentally, I have only asked to be reimbursed $which is HALF!
RE "arriving early", a truly professional company would have called to say they were arriving early. Therefore, we who are in our 70's, did NOT have a chance to eat anything all day until the movers left
This company is an INFERIOR company and as such should have a lower AAA rating reflecting that, so other people are not duped into hiring them as I was
Regards,
*** ***

Customer has several items, I will address each in the order she has listed
1) Arrived early: this was the middle of summer, very hot temperatures, our crews start early to load while the temperatures are cooler In the Phoenix area, this is typical business practice for summer
months
2) Dining table: customer thinks we should have used pads on the table while carrying it down the stairs to avoid damages We are unable to pad and carry as it would make the item too slippery and create a hazardNo damages were claimed on the dining room table
3) Marks on walls in stairway: these were repaired on 6/18/by our repairman A copy of Ms. *** signed release is attached indicating "All repairs were made to my satisfaction." On 6/19/14, Ms*** called our claims office to inform us that she hired a painter and paid him $to repaint as the paint did not matchWe were unaware of any problem and had no opportunity to inspect; therefore we were unable to reimburse her for any contractors she hired
4) Dining room wall marred when removing mirror: yes, but this was repaired
5) Throw pillow stained : Ms*** was compensated for this itemSee attached settlement letter
6) Broken items: on local moves, we use speed-packs, which are rolling bins to move some items. This allows for customer to not pay for additional packing materialsWe have compensated Ms. *** for these items that were damaged
7) Mattress and sofa: customer agreed to accept $for cleaning costSee attached email I found companies in the Flagstaff area for her to contact to arrange for the cleaning
8) Dining room wall: this was also repaired as aboveCustomer had all walls repainted without allowing us to come back and inspectWe would have been happy to assist if we were notified prior to any re-painting being done Customer had signed after repairs were done that she was satisfied
9) Claims she received no money for broken and soiled items: Per our attached settlement letter and invoice, a balance due of $from the move was billed and not paid plus she had a $deductible that she had chosenCopy of signed valuation attachedWe paid for all items claimed damaged except melted candles, as we cannot pay for items due to the outside temperature as it is out of our control
10) Stated we did not have repairmen in Flagstaff, per her email (attached),she asked that we allow
$for the cleaning and per the attached settlement letter, I provided her with names of two cleaning companies in Flagstaff
I understand Ms*** frustration, however, we feel all items claimed were addressed and the settlement was fair based on the valuation she had chosen and the deduction for the charges from the move that remained unpaidWe have since credited her account for the remaining balance due of $after the claim settlement as we chose not to pursue collections

Wall was painted on 6/18/and customer signed paperwork stating "all repairs have been made to my satisfaction". On 6/19/14, customer telephoned me and told me that the paint did not match and that she already had hired a painter to repaint because a tenant was moving into the apartment in a week. I told her I would send my repairman back out and customer refused my offer. We were not allowed an inspection to determine if her complaint was valid or if she just wanted additional painting done to freshen up the apartment and have it ready for a new tenant. Many times one wall will not match the other walls due to the light and shadows in the room. I informed her on that date that I did not authorize this and would not pay for it without being able to inspect first. I had also originally offered this customer $on June 11th for the wall damage, prior to the repairs, which customer refused, wanting us to come out and repair instead. Since the cash offer was refused and we provided the repairs and obtained her signature that all repairs were done, we feel we have done our part to settle this residence damage claim

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