Daniel's Moving & Storage

Initial Business Response / [redacted] (1000, 7, 2015/03/06) */ The customer received and acknowledged a non binding estimate Per the terms and conditions of the signed estimate the actual charges will be based on actual weight and services performedAtlas does give a good faith of only requiring that 110% of estimated charges be collected at the time of delivery and to bill the remaining chargesThis was all noted on the estimate and we can provide a copy for the Revdex.com to reviewWe did review the file and based on our findings the amount due was true and based on actual weights obtained at certified weight stations In regards to the shuttle it was discussed at the time of the estimate and prior to delivery as we typically do not have access to the delivery address that is located in another stateThe driver is required to attempt to make delivery with his tractor trailer, and this driver attempted and could not deliver safelyThe driver had no choice but to completed the shuttle Please let us know if we can provide any other information or documents regarding this claim

Wall was painted on 6/18/and customer signed paperwork stating "all repairs have been made to my satisfaction" On 6/19/14, customer telephoned me and told me that the paint did not match and that she already had hired a painter to repaint because a tenant was moving into the apartment in a week I told her I would send my repairman back out and customer refused my offer We were not allowed an inspection to determine if her complaint was valid or if she just wanted additional painting done to freshen up the apartment and have it ready for a new tenant Many times one wall will not match the other walls due to the light and shadows in the room I informed her on that date that I did not authorize this and would not pay for it without being able to inspect first I had also originally offered this customer $on June 11th for the wall damage, prior to the repairs, which customer refused, wanting us to come out and repair instead Since the cash offer was refused and we provided the repairs and obtained her signature that all repairs were done, we feel we have done our part to settle this residence damage claim