Attached is a copy of the itemized statement and Service/Installment/Promissory Note on the [redacted] account Copies of both attachments have been sent to Ms [redacted] ' home address
April 15, Revdex.com serving Northeast California Beacon Blvd West Sacramento, CA 95691- Re: Mr [redacted] Case #: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Mr [redacted] We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients Mr [redacted] ’s phone number was in our system under different accountsWe attempted to call this phone number time on each accountUpon notification this was the wrong number, it was promptly removed on each account Sincerely, [redacted] Quality Assurance Manager [redacted] ***
December 21, Revdex.com serving Northeast California [redacted] ***Re: Ms [redacted] Complaint ID: [redacted] RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Ms [redacted] We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsAccording to our records, the arrangement was mutually agreed uponHowever, in an effort to address Ms [redacted] ’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms [redacted] on a mutually agreed upon payment arrangement.Sincerely, [redacted] Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc[redacted] ***Phone [redacted] ***
November 20, 2015Better Business Bureau serving Northeast California Beacon BlvdWest Sacramento, CA 95691Re: Mr [redacted] ***Complaint ID: [redacted] RE: [redacted] ***Dear Revdex.com,Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Mr***We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsWhile attempting to speak with Mr [redacted] at his place of employment, PBCM representatives spoke with someone who knew Mr*** At no time did PBCM representatives disclose the nature of the phone call Our representatives left their name and phone number so that Mr [redacted] could return the call At Mr***’s request, PBCM has ceased contact attempts and closed his account in our office.Sincerely, [redacted] Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc[redacted] ***
[redacted] RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Ms *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients The last record we show of Ms [redacted] calling our office was in March of The only email we received from Ms [redacted] was promptly responded to it the same day it was received This account has closed out of our office and returned to our clientIf Ms [redacted] would like to know the balance that was placed in our office and the remaining balance when it left our office she is welcome to call during business hours: Monday - Thursday 7:00am to 7:00pm PST, Friday 7:00am to 4:00pm PST and Saturday 7:00am – 11:00am PST Sincerely, [redacted] ***
Mr [redacted] has a delinquent private student loan with University of South Carolina-Columbia The original creditor was Union Bank of California, N.A The outstanding balance due is $43,330.52.PBCM denies Mr [redacted] 's claims that our representative was rude and offensive Our representative was professional and never questioned his "credibility, integrity and character" Mr [redacted] claims to have a dispute with the original creditor for "inaccurate" dates being reported to his credit In addition, Mr [redacted] has indicated that he has an attorney representing him in this matter He has refused to provide contact information for the attorney and simply states, "he will be calling you" Per Mr [redacted] 's request, he will not be receiving further phone calls from PBCM regarding this matter PBCM requests that Mr [redacted] provide his attorney contact information
Ms*** delinquent student loan account was placed for collection on May 10, Our agency sent her notification of the placement on May 15thThe loan was for *** *** in Daytona BeachWe have notified the credit bureau to delete account until Ms*** dispute is
resolvedIn addition, we have requested additional loan documentation from the creditorThe information will be forwarded to Ms*** as soon as we receive it
Attached is a copy of the itemized statement and Service/Installment/Promissory Note on the *** account. Copies of both attachments have been sent to Ms***' home address
I am rejecting this response because: They are a debt collector using illegal practices The original creditor and I have spoken This company is not to contact me further
December 21, 2016 Revdex.com serving Northeast California*** *** ***
*** *** ** ***Re: Ms*** ***Complaint ID: *** RE: *** *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Ms*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsAccording to our records, the arrangement was mutually agreed uponHowever, in an effort to address Ms***’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms*** on a mutually agreed upon payment arrangement.Sincerely,*** ***Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.*** *** ***
*** *** ** ***Phone *** *** *** ***
April 15, Revdex.com serving Northeast California Beacon Blvd West Sacramento, CA 95691- Re: Mr*** *** *** Case #: *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt
of your notice of a complaint from Mr*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients Mr***’s phone number was in our system under different accountsWe attempted to call this phone number time on each accountUpon notification this was the wrong number, it was promptly removed on each account Sincerely, *** *** Quality Assurance Manager *** *** ** *** ** *** ***
*** *** ***
*** *** ** ***
*** *** *** *** ***
November 20, 2015RevDex.com serving Northeast California
Beacon BlvdWest
Sacramento, CA 95691Re:
Mr*** ***Complaint ID: ***RE: *** ***Dear Revdex.com,Professional Bureau of Collections of Maryland,
Inc(“PBCM”) is in receipt of your notice of a complaint
from Mr***We
would like to thank you for bringing this matter to our attentionWe value
customer feedback and strive to improve both as a company and representative
for our clientsWhile
attempting to speak with Mr*** at his place of employment, PBCM
representatives spoke with someone who knew Mr*** At no time did PBCM representatives disclose
the nature of the phone call. Our
representatives left their name and phone number so that Mr*** could return
the call At
Mr***’s request, PBCM has ceased contact attempts and closed his account in
our office.Sincerely,*** ***Quality
Assurance ManagerProfessional
Bureau of Collections of Maryland, Inc.*** *** ***
*** *** ** ***
*** *** *** *** ***
Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from *** *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our
clients Upon notification *** *** did not want or was not allowed calls at work, her work number was promptly removed from our systemAdditionally, PBCM has ceased contact with *** *** all together and her account has been cancelled in our office and will be returned to our client Sincerely, *** *** Quality Assurance Manager
Ms*** references two contacts in her complaint that were not with our firm. The account our agency is handling is her *** Consumer USA account #***, with an outstanding balance of14, We did not receive the account until October 26, The first
attempt to reach Ms*** was not made until November 7, 2016. Ms*** requested at that time that no further calls be placed to her at her place of employment. The number was removed and no further attempts have been made to reach her at that number
February 2, Revdex.com of *** Beacon Blvd West Sacramento, CA 95691- Re: Mr*** *** Case #: *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your
notice of a complaint from Mr*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients When we initially spoke to Mr*** we set up a mutually agreed upon temporary payment arrangement. Later on, we contacted Mr*** and Ms*** *** to seek resolution on the remaining balance owed. We recently entered into another mutually agreed upon temporary payment arrangement with Mr*** and will be contacting them at the end of the arrangement to negotiate the remaining balance We cannot guarantee Ms*** *** won’t be contacted as she is also liable for this debt Sincerely, *** *** Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc*** *** ***
*** *** ** ***
*** *** *** *** ***
Per our conversation, please see our response belowThank you! Ms*** references three contacts with our firm: 10/6/16, 11/2/and 2/7/17. As stated previously, our agency did not receive the account until 10/26/and did not process the account to activate the first phone call until 11/7/16. Ms*** requested that no further calls be placed to her work phone number. The number has been removed and no further attempts have been made to reach her at that number.We requested additional account documentation to address her balance dispute. We will forward the information to her when it is received
December 21, 2016 Revdex.com serving Northeast California*** *** ***
*** *** ** ***Re: Ms*** ***Complaint ID: *** RE: *** *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in
receipt of your notice of a complaint from Ms*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsAccording to our records, the arrangement was mutually agreed uponHowever, in an effort to address Ms***’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms*** on a mutually agreed upon payment arrangement.Sincerely,*** ***Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.*** *** ***
*** *** ** ***Phone *** *** *** ***
Mr*** has a delinquent private student loan with University of South Carolina-Columbia. The original creditor was Union Bank of California, N.A. The outstanding balance due is $43,330.52.PBCM denies Mr ***'s claims that our representative was rude and offensive. Our
representative was professional and never questioned his "credibility, integrity and character". Mr*** claims to have a dispute with the original creditor for "inaccurate" dates being reported to his credit. In addition, Mr*** has indicated that he has an attorney representing him in this matter. He has refused to provide contact information for the attorney and simply states, "he will be calling you". Per Mr***'s request, he will not be receiving further phone calls from PBCM regarding this matter. PBCM requests that Mr*** provide his attorney contact information
Attached is a copy of the itemized statement and Service/Installment/Promissory Note on the [redacted] account Copies of both attachments have been sent to Ms [redacted] ' home address
April 15, Revdex.com serving Northeast California Beacon Blvd West Sacramento, CA 95691- Re: Mr [redacted] Case #: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Mr [redacted] We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients Mr [redacted] ’s phone number was in our system under different accountsWe attempted to call this phone number time on each accountUpon notification this was the wrong number, it was promptly removed on each account Sincerely, [redacted] Quality Assurance Manager [redacted] ***
December 21, Revdex.com serving Northeast California [redacted] ***Re: Ms [redacted] Complaint ID: [redacted] RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Ms [redacted] We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsAccording to our records, the arrangement was mutually agreed uponHowever, in an effort to address Ms [redacted] ’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms [redacted] on a mutually agreed upon payment arrangement.Sincerely, [redacted] Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc[redacted] ***Phone [redacted] ***
November 20, 2015Better Business Bureau serving Northeast California Beacon BlvdWest Sacramento, CA 95691Re: Mr [redacted] ***Complaint ID: [redacted] RE: [redacted] ***Dear Revdex.com,Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Mr***We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsWhile attempting to speak with Mr [redacted] at his place of employment, PBCM representatives spoke with someone who knew Mr*** At no time did PBCM representatives disclose the nature of the phone call Our representatives left their name and phone number so that Mr [redacted] could return the call At Mr***’s request, PBCM has ceased contact attempts and closed his account in our office.Sincerely, [redacted] Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc[redacted] ***
[redacted] RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Ms *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients The last record we show of Ms [redacted] calling our office was in March of The only email we received from Ms [redacted] was promptly responded to it the same day it was received This account has closed out of our office and returned to our clientIf Ms [redacted] would like to know the balance that was placed in our office and the remaining balance when it left our office she is welcome to call during business hours: Monday - Thursday 7:00am to 7:00pm PST, Friday 7:00am to 4:00pm PST and Saturday 7:00am – 11:00am PST Sincerely, [redacted] ***
Mr [redacted] has a delinquent private student loan with University of South Carolina-Columbia The original creditor was Union Bank of California, N.A The outstanding balance due is $43,330.52.PBCM denies Mr [redacted] 's claims that our representative was rude and offensive Our representative was professional and never questioned his "credibility, integrity and character" Mr [redacted] claims to have a dispute with the original creditor for "inaccurate" dates being reported to his credit In addition, Mr [redacted] has indicated that he has an attorney representing him in this matter He has refused to provide contact information for the attorney and simply states, "he will be calling you" Per Mr [redacted] 's request, he will not be receiving further phone calls from PBCM regarding this matter PBCM requests that Mr [redacted] provide his attorney contact information
Ms*** delinquent student loan account was placed for collection on May 10, Our agency sent her notification of the placement on May 15thThe loan was for *** *** in Daytona BeachWe have notified the credit bureau to delete account until Ms*** dispute is
resolvedIn addition, we have requested additional loan documentation from the creditorThe information will be forwarded to Ms*** as soon as we receive it
Attached is a copy of the itemized statement and Service/Installment/Promissory Note on the *** account. Copies of both attachments have been sent to Ms***' home address
I am rejecting this response because: They are a debt collector using illegal practices The original creditor and I have spoken This company is not to contact me further
December 21, 2016 Revdex.com serving Northeast California*** *** ***
*** *** ** ***Re: Ms*** ***Complaint ID: *** RE: *** *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from Ms*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsAccording to our records, the arrangement was mutually agreed uponHowever, in an effort to address Ms***’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms*** on a mutually agreed upon payment arrangement.Sincerely,*** ***Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.*** *** ***
*** *** ** ***Phone *** *** *** ***
April 15, Revdex.com serving Northeast California Beacon Blvd West Sacramento, CA 95691- Re: Mr*** *** *** Case #: *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt
of your notice of a complaint from Mr*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients Mr***’s phone number was in our system under different accountsWe attempted to call this phone number time on each accountUpon notification this was the wrong number, it was promptly removed on each account Sincerely, *** *** Quality Assurance Manager *** *** ** *** ** *** ***
*** *** ***
*** *** ** ***
*** *** *** *** ***
November 20, 2015RevDex.com serving Northeast California
Beacon BlvdWest
Sacramento, CA 95691Re:
Mr*** ***Complaint ID: ***RE: *** ***Dear Revdex.com,Professional Bureau of Collections of Maryland,
Inc(“PBCM”) is in receipt of your notice of a complaint
from Mr***We
would like to thank you for bringing this matter to our attentionWe value
customer feedback and strive to improve both as a company and representative
for our clientsWhile
attempting to speak with Mr*** at his place of employment, PBCM
representatives spoke with someone who knew Mr*** At no time did PBCM representatives disclose
the nature of the phone call. Our
representatives left their name and phone number so that Mr*** could return
the call At
Mr***’s request, PBCM has ceased contact attempts and closed his account in
our office.Sincerely,*** ***Quality
Assurance ManagerProfessional
Bureau of Collections of Maryland, Inc.*** *** ***
*** *** ** ***
*** *** *** *** ***
Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from *** *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our
clients Upon notification *** *** did not want or was not allowed calls at work, her work number was promptly removed from our systemAdditionally, PBCM has ceased contact with *** *** all together and her account has been cancelled in our office and will be returned to our client Sincerely, *** *** Quality Assurance Manager
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Ms*** references two contacts in her complaint that were not with our firm. The account our agency is handling is her *** Consumer USA account #***, with an outstanding balance of14, We did not receive the account until October 26, The first
attempt to reach Ms*** was not made until November 7, 2016. Ms*** requested at that time that no further calls be placed to her at her place of employment. The number was removed and no further attempts have been made to reach her at that number
February 2, Revdex.com of *** Beacon Blvd West Sacramento, CA 95691- Re: Mr*** *** Case #: *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your
notice of a complaint from Mr*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients When we initially spoke to Mr*** we set up a mutually agreed upon temporary payment arrangement. Later on, we contacted Mr*** and Ms*** *** to seek resolution on the remaining balance owed. We recently entered into another mutually agreed upon temporary payment arrangement with Mr*** and will be contacting them at the end of the arrangement to negotiate the remaining balance We cannot guarantee Ms*** *** won’t be contacted as she is also liable for this debt Sincerely, *** *** Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc*** *** ***
*** *** ** ***
*** *** *** *** ***
Per our conversation, please see our response belowThank you! Ms*** references three contacts with our firm: 10/6/16, 11/2/and 2/7/17. As stated previously, our agency did not receive the account until 10/26/and did not process the account to activate the first phone call until 11/7/16. Ms*** requested that no further calls be placed to her work phone number. The number has been removed and no further attempts have been made to reach her at that number.We requested additional account documentation to address her balance dispute. We will forward the information to her when it is received
December 21, 2016 Revdex.com serving Northeast California*** *** ***
*** *** ** ***Re: Ms*** ***Complaint ID: *** RE: *** *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in
receipt of your notice of a complaint from Ms*** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clientsAccording to our records, the arrangement was mutually agreed uponHowever, in an effort to address Ms***’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms*** on a mutually agreed upon payment arrangement.Sincerely,*** ***Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.*** *** ***
*** *** ** ***Phone *** *** *** ***
Release of the title takes 60-days from the date of final payment. The title will be released by the finance company no later than the 1/31/
Mr*** has a delinquent private student loan with University of South Carolina-Columbia. The original creditor was Union Bank of California, N.A. The outstanding balance due is $43,330.52.PBCM denies Mr ***'s claims that our representative was rude and offensive. Our
representative was professional and never questioned his "credibility, integrity and character". Mr*** claims to have a dispute with the original creditor for "inaccurate" dates being reported to his credit. In addition, Mr*** has indicated that he has an attorney representing him in this matter. He has refused to provide contact information for the attorney and simply states, "he will be calling you". Per Mr***'s request, he will not be receiving further phone calls from PBCM regarding this matter. PBCM requests that Mr*** provide his attorney contact information