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December 21, 2016 Revdex.com serving Northeast California[redacted]Re: Ms. [redacted]Complaint ID: [redacted]  RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in...

receipt of your notice of a complaint from Ms. [redacted].  We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients. According to our records, the arrangement was mutually agreed upon. However, in an effort to address Ms. [redacted]’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms. [redacted] on a mutually agreed upon payment arrangement.Sincerely,[redacted]Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.[redacted]Phone [redacted]

Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from [redacted].   We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our...

clients.   Upon notification [redacted] did not want or was not allowed calls at work, her work number was promptly removed from our system. Additionally, PBCM has ceased contact with [redacted] all together and her account has been cancelled in our office and will be returned to our client.   Sincerely,   [redacted] Quality Assurance Manager

November 20, 2015RevDex.com serving Northeast California3075
Beacon BlvdWest
Sacramento, CA 95691Re:
Mr. [redacted]Complaint ID: [redacted]RE: [redacted]Dear Revdex.com,Professional Bureau of Collections of Maryland,
Inc. (“PBCM”) is in receipt of your notice of a complaint...

from Mr. [redacted]. We
would like to thank you for bringing this matter to our attention. We value
customer feedback and strive to improve both as a company and representative
for our clients. While
attempting to speak with Mr. [redacted] at his place of employment, PBCM
representatives spoke with someone who knew Mr. [redacted].  At no time did PBCM representatives disclose
the nature of the phone call.  Our
representatives left their name and phone number so that Mr. [redacted] could return
the call.  At
Mr. [redacted]’s request, PBCM has ceased contact attempts and closed his account in
our office.Sincerely,[redacted]Quality
Assurance ManagerProfessional
Bureau of Collections of Maryland, Inc.[redacted]

Consumer states: The company has not contacted me since filing the complaint.

Mr. [redacted] has a delinquent private student loan with University of South Carolina-Columbia.  The original creditor was Union Bank of California, N.A.  The outstanding balance due is $43,330.52.PBCM denies Mr [redacted]'s claims that our representative was rude and offensive.  Our...

representative was professional and never questioned his "credibility, integrity and character".  Mr. [redacted]  claims to have a dispute with the original creditor for "inaccurate" dates being reported to his credit.  In addition, Mr. [redacted] has indicated that he has an attorney representing him in this matter.  He has refused to provide contact information for the attorney and simply states, "he will be calling you".  Per Mr. [redacted]'s request, he will not be receiving further phone calls from PBCM regarding this matter.  PBCM requests that Mr. [redacted]  provide his attorney contact information.

Attached is a copy of the itemized statement and Service/Installment/Promissory Note on the [redacted] account.  Copies of both attachments have been sent to Ms. [redacted]' home address.

Ms. [redacted] references two contacts in her complaint that were not with our firm. The account our agency is handling is her [redacted] Consumer USA account #[redacted], with an outstanding balance of14, 923.76.   We did not receive the account until October 26, 2016.  The first...

attempt to reach Ms. [redacted] was not made until November 7, 2016.  Ms. [redacted] requested at that time that no further calls be placed to her at her place of employment.  The number was removed and no further attempts have been made to reach her at that number.

[redacted]
RE: [redacted]
Dear Revdex.com,
Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Ms....

[redacted].
 
We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients.
 
The last record we show of Ms. [redacted] calling our office was in March of 2014. The only email we received from Ms. [redacted] was promptly responded to it the same day it was received.  This account has closed out of our office and returned to our client. If Ms. [redacted] would like to know the balance that was placed in our office and the remaining balance when it left our office she is welcome to call during normal business hours: Monday - Thursday 7:00am to 7:00pm PST, Friday 7:00am to 4:00pm PST and Saturday 7:00am – 11:00am PST.
Sincerely,
[redacted]

April 15, 2016   Revdex.com serving Northeast California 3075 Beacon Blvd West Sacramento, CA 95691-3462   Re: Mr. [redacted] Case #:  [redacted]   Dear Revdex.com,   Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt...

of your notice of a complaint from Mr. [redacted].   We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients.   Mr. [redacted]’s phone number was in our system under 2 different accounts. We attempted to call this phone number 1 time on each account. Upon notification this was the wrong number, it was promptly removed on each account.   Sincerely,   [redacted] Quality Assurance Manager [redacted]

December 21, 2016 Revdex.com serving Northeast California[redacted]
[redacted]Re: Ms. [redacted]Complaint ID: [redacted]  RE: [redacted] Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc. (“PBCM”) is in receipt of your notice of a complaint from Ms. [redacted].  We would like to thank you for bringing this matter to our attention. We value customer feedback and strive to improve both as a company and representative for our clients. According to our records, the arrangement was mutually agreed upon. However, in an effort to address Ms. [redacted]’ concerns we are taking the proper steps to refund her money for the payment in question.PBCM is happy to continue working with Ms. [redacted] on a mutually agreed upon payment arrangement.Sincerely,[redacted]Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.[redacted]
[redacted]Phone [redacted]

I am rejecting this response because: they are mistaking information.  A. The account balance is incorrect B. They phoned my office and made threats minutes before I filed this conplaint.  This company uses bully tactics to force payment to on accounts they do not own.