Sign in

Daniels Construction of TampaBay Inc.

Sharing is caring! Have something to share about Daniels Construction of TampaBay Inc.? Use RevDex to write a review
Reviews Daniels Construction of TampaBay Inc.

Daniels Construction of TampaBay Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2017/03/24) */
After receiving the customer's complaint with photographs, ultimately, I offered a full refund in return for a letter proving the item was donated to the 501c3 of her choice or a partial yet very substantial discount if she wanted to keep the...

item. The entire amount was refunded last week 3/12/17 via paypal which was her orginal method of payment. After receiving th photos, I have never disputed that the item appeared more damaged in person that shown in photographs. While I understand her disappointment, I offered an immediate resolution. This solution was proposeded after nearly 2 dozen correspondences that occurred within a matter of a few short days in an effort to understand the situation and offer a resolution. Ms. [redacted] was extremely insulting and wanted me to buy the identical light elsewhere and send it to her so that she then could return the light ot me. I explained that I could only do one of two things as previously discussed. I am happy to provide all correspondence regarding this issue if requested. Thanks
Initial Consumer Rebuttal /* (3000, 10, 2017/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She is correct and incorrect. This complaint was logged so that future customers go above and beyond asking basic questions when doing business here. I thought that I was covering all bases in asking "what is exactly wrong with the light." They lied in their response saying "there were a few minor scratches barely visible and one tiny dent." I paid [redacted] for this chandelier. That is a lot of money to not get what one has asked for. It weighed over 50lbs and with packaging, darn near 120lbs. I knew the shipping would be a problem, this the solution to purchase one from another website and send it, this I could ship her light back in the same professional packaging at my own cost. I also had fear of liability. That she would receive it and claim there was further damage. I required a waiver of liability once the light was out of my possession. It makes things very difficult communication wise when you, the customer, want this resolved due to the amount and awkwardness of having it just sit in your home, and the store owner will only respond once every two or three days.after all her remarks and unhelpful suggestions, most of which left me on the losing end, I told her I wanted a full refund and that she would need to send a courier to my home with a signed waiver by herself releasing my liability. The courier could then pack it for her and send it back. Once I had signed the waiver, the return was to be fulfilled and my money returned. She opted not to do that. I have since donated the light; however, I could not do so with a clear conscious until I had to pay for the wiring to be corrected, and purchase an extra strong ceiling connection set since standard sets are only for 36lb lights. Not to mention the time and effort it has been to carry and haul around a 5lbs chandelier. Insulting??? What's insulting are the lies that initiated this entire situation, the lack of customer service, the delayed response time, and the in professionalism. For when I first brought this to her attention she told me, "I need to check with my people as to what occured and see what they think." "That I have to be able to understand that." This is even after I showed her the conversation I had with her store employee. That is insulting. There was nothing to figure out. I asked a question and the store lied to me. Unprofessional, a bit demeaning, and questioning of my integrity as opposed to her own.

Check fields!

Write a review of Daniels Construction of TampaBay Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Daniels Construction of TampaBay Inc. Rating

Overall satisfaction rating

Add contact information for Daniels Construction of TampaBay Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated