Daniels Discount Hardware

We have attached our response to the complaintYou will note, we replied promptly and, while not admitting responsibility, issued a check in the interest of good customer relations for the consumer's desired settlement Dear Ms [redacted] : We received your letter of 10/30/on Friday, 10/31/After reviewing your allegations, our response is as follows: The delivery time you were given is just a "ballpark" numberThe delivery personnel have no way of knowing how long the previous deliveries will take; therefore, it is their best estimateYou admit yours was a difficult delivery We are very sorry your vinyl floor was damagedIt is our understanding this occurred when the delivery personnel removed your old refrigerator and it had a broken rear wheelIf you will read the terms conditions on your sales receipt (lower left hand corner) you will notice point number three, "We are not responsible for any damages incurred during removal of old appliances"We have no way of knowing the condition of old appliances and you did not inform us of the broken wheel Your appliances have a one year manufacturer warrantyIf you are concerned about a dripping noise coming from the refrigerator, please contact the manufacturer so they may send out an authorized service technician to diagnose the possible problem and repair it if applicable Regarding the paperwork on the back of the stove, they are schematics put there by the manufacturerAll manufacturers do this so if the stove requires attention the information is readily available to the technicianOur best information from the manufacturers is this is this procedure is safe In reviewing your correspondence with the Revdex.com, we note your desired settlement is the amount of $In the interest of good customer relations, a check for that amount is enclosedWe have been serving our customers for over years and pride ourselves on our responsiveness to themWe are sorry your experience was less than satisfactory

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

3/2/17 Confirming our phone conversations of 2/28/17 and 3/1/17: I was told by Martin W[redacted] on 2/28/17 that the door came in on 2/27/17 and that they were coming out on 3/1/17 to replace it. The guy, I believe his name was Herb, from Daniels did come out on 3/1/17, but he brought the wrong door. The broken door is the door on the right if you are facing the refrigerator. 1 immediately sent Marty a text with a picture of the door (copy attached) and a picture of the freezer drawer (copy attached). The text I sent read "When will we get the CORRECT door??? May need to replace the freezer drawer if it doesn't get replaced soon. Broken hinge is causing door to drop, cutting into freezer drawer. Freezer drawer needs replaced as a result of broken hinge wearing grooves in it." His exact text response was "I'm not at the store today but I did get the bad news. I will work on it first thing in the morning and will call you when I get an answer. Talk to you tomorrow." it is now 7:00PM on Thursday March 2, 2017 and I have not heard from Marty. Since it is now over four (4) months since Daniels was notified of the broken door, my wife and I are done being harassed and getting stressed out over the whole situation. If the door isn't replaced and the freezer drawer either repaired or replaced by March 17, 2017 we feel it is only fair that Daniels replaces the refrigerator with a new one. We have been more than PATIENT!!!!! Sincerely,

July 17, 2015 RE:       Mr. [redacted] Claim [redacted] Ms. [redacted] This correspondence is a follow-up to our previous letter dated June 24, 2015. We are attaching a copy of a report issued b[redacted]the authorized [redacted] repair service dealer in the area. As you can see, the chainsaw was thoroughly tested and performed without issue. Therefore, we believe we have fulfilled our commitment to customer service and this claim should be concluded. Yours truly,[redacted], Owner

RE:    [redacted] ID [redacted] Dear Ms. [redacted] The refrigerator Ms. [redacted] purchased came with a one year manufacturer warranty[redacted] is an authorized service dealer for [redacted]. If [redacted] deemed the appliance as non-repairable, they would then make that...

recommendation to [redacted], the manufacturer, then authorizes a new appliance for the consumer. We have absolutely no authority to authorize or not to authorize a replacement. In fact, it would certainly to be to our advantage for [redacted] to contact us and authorize a new refrigerator for Ms. [redacted]. It would benefit us financially and also it would promote good customer relations. With regard to Daniels' not being responsive, our phone system is such it is impossible for someone to be on hold for longer than five minutes without the call ringing back to the operator and being answered. That is the way the phone system operates. We absolutely do not avoid our customers.it appears Ms. [redacted]s next step is to deal with [redacted] and possibly request a different authorized service dealer. She should also make her "Desired Settlement" request of the manufacturer. It is totally up to [redacted] how this proceeds.[redacted]Martin [redacted], Owner

We have attached our response to the complaint. You will note, we replied promptly and, while not admitting responsibility, issued a check in the interest of good customer relations for the consumer's desired settlement.
Dear Ms. [redacted]:
We received your letter of 10/30/14 on Friday,...

10/31/14. After reviewing your allegations, our response is as follows:
The delivery time you were given is just a "ballpark" number. The delivery personnel have no way of knowing how long the previous deliveries will take; therefore, it is their best estimate. You admit yours was a difficult delivery.                                   �...⇄ ....
We are very sorry your vinyl floor was damaged. It is our understanding this occurred when the delivery personnel removed your old refrigerator and it had a broken rear wheel. If you will read the terms conditions on your sales receipt (lower left hand corner) you will notice point number three, "We are not responsible for any damages incurred during removal of old appliances". We have no way of knowing the condition of old appliances and you did not inform us of the broken wheel.
Your appliances have a one year manufacturer warranty. If you are concerned about a dripping noise coming from the refrigerator, please contact the manufacturer so they may send out an authorized service technician to diagnose the possible problem and repair it if applicable.
Regarding the paperwork on the back of the stove, they are schematics put there by the manufacturer. All manufacturers do this so if the stove requires attention the information is readily available to the technician. Our best information from the manufacturers is this is this procedure is safe.
In reviewing your correspondence with the Revdex.com, we note your desired settlement is the amount of $194.50. In the interest of good customer relations, a check for that amount is enclosed. We have been serving our customers for over 70 years and pride ourselves on our responsiveness to them. We are sorry your experience was less than satisfactory.

5/19/17Ms. [redacted]The Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Dear Ms. [redacted]:RE: Compiaint ID [redacted]Yes, Mr. [redacted] did visit the store. However, we believe there was a misunderstanding. We did not advise him a customer service representative...

from Frigidaire would call him.We contacted the manufacturer sales representative, as we told Mr. [redacted] we were going to. Since the refrigerator had numerous repairs, we wanted to handle this through the sales department and not service.The sales representative has been working on this situation. On Tuesday, 5/16/17, he informed me by phone the unit was approved for replacement and Frigidaire would be shipping the new Refrigerator to Daniels' for the exchange.We value our customers and try to respond to them and their requests. But ultimately the appliance is under a one year manufacturer warranty and it is the manufacturer's decision whether to repair or replace. It would not have mattered where Mr. [redacted] purchased his appliance, nor who the manufacturer was. There are procedures that must be followed, and it is a process.We are pleased with the outcome of a replacement appliance for the consumer and hope he is as well.Regards,BARDAN, INC./DANIELS'Martin *. W[redacted], Owner

RE:         Mr. [redacted] Claim [redacted] When Mr. [redacted] purchased the chain saw, he originally requested to rent a saw. At that time we advised him that we do not rent tools. He then decided to purchase the saw. Regarding his attempt to return the saw, it...

is true we informed Mr. [redacted] we could not take it back because gas/oil had been introduced into the tool. The reason for that particular store policy is that it is the manufacturer's policy. Because we want Mr. [redacted] (and all of our customers) to be happy and satisfied, we will ensure the saw is inspected and, if necessary repaired, by a manufacturer authorized technician. If the technician deems the saw unable to be repaired, we will replace it. Mr. [redacted] just needs to bring the saw to our Tool Department or Solutions Center and we will proceed as stated. Yours truly,  [redacted]

RE:         Mr. [redacted] Claim [redacted] Dear Ms. [redacted] The saw in question is back in Mr[redacted]' possession. Please see attached copy of the Quick-Start Guide in the manual that came with the saw. As you will note, we should not have even taken the saw to have it checked over by the authorized [redacted] repair service. That is the manufacturer's rule, not ours. But in order to keep the consumer happy, we did so. Therefore, we paid an empioyee to take and pick up the saw (approximately one half manhour each way), we had the fuel cost and wear and tear on our vehicle, and also incurred a $25 fee for the service company to tell us and Mr[redacted]here is nothing wrong with the saw. The repair service also advised they tested the saw under stress and it preformed to manufacturer standards. In conclusion, we did ail we could do to ensure the customer was in possession of a tool that was in good working order. In fact, we went above and beyond because the manufacturer clearly states the consumer is NOT to return the product to the store, but to contact them. We have lost time and money in the interest of customer service. Mr. [redacted] has stated that he wants a refund, but that is not an option. His option is (as it should have been initially) to contact the manufacturer and communicate his concerns to them. [redacted], Owner

We have been trying diligently to obtain a new door for Mr. [redacted]r's Maytag refrigerator.  When we traced the part earlier, we were informed it is on backorder from the manufacturer.  This is very unusual; however, doors are not expected to fail and the manufacturer does not keep a surplus on hand.Mr. [redacted]r and I have been in contact through text messages.  We have advised him of the situation.  When he spoke with our office earlier today, we offered him the options to either wait for the part, or we would pro rate and buy out his contract.  He is mulling this over and will be back in touch with the office with his decision.When a conclusion has been reached, we will update you.Martin G. W[redacted], Owner

4/23/15 [redacted]Revdex.com[redacted] RE: [redacted]Complaint ID [redacted] Dear [redacted]:We were made aware of the consumer’s ([redacted]) issue with a small scratch on the door of hernew appliance. As soon as that...

happened, we communicated with [redacted] and requested a new blackdoor for her model be sent to our warehouse so we could install it. Unfortunately, [redacted] mistakenlysent us the wrong door; i.e., the door was stainless steel and [redacted] had purchased a blackrefrigerator. We reordered the door and, again, the wrong door was sent us by the manufacturer. Onthe third attempt, we did receive the correct door, During one of our conversations with the consumerduring this process, we invited her to come to our warehouse and assure herself we were trying our bestto remedy the situation and had ordered the door and been shipped the incorrect part. Unfortunately,we were all at the mercy of the manufacturer.We are happy to report that the week of 4/20/15 we were finally able to install [redacted]’s newblack refrigerator door.Yours truly,[redacted]

RE: ID [redacted]We dispute the customer's statement that our delivery personnel "tore up" her floor delivering a new dryer to her on 12/16/15. We base this on a couple of things. They are:We spoke with our delivery personnel and they feel the damage was not done during the delivery. The appliance was...

dollied as nearly into place as possible. The leveling legs are manufactured of nylon which should not cause damage to flooring when slid the final distance.When the delivery was performed, the consumer conversationally informed our personnel she was purchasing the dryer because the current appliance was owned by her boyfriend who had moved out. She requested the old dryer be placed in the garage for him to pick up and, of course, they complied.She also told our personnel they may have seen her in the news lately as her boyfriend had "barricaded" himself in the laundry room and SWAT had to be called to resolve the situation (please see attached article).During the back and forth between Daniels' personnel and the consumer, we were trying our best to arrange for the flooring professional we had employed and the customer to get together to remedy the situation with her laundry room floor, even though we did not believe we had caused the damage. She declined the use of the flooring specialist we would employ to do the work, although he would be covered under our insurance (one of her supposed sticking points).We find it interesting that her estimate for the vinyl flooring repair (much higher than our professional's estimate from viewing pictures of the damage) is nearly what she paid for the appliance. However, in the interest of good customer relations, we will be issuing the consumer a check in the amount of $759.00. BARDAN,INC/DANIELS'Martin [redacted]. Owner

Review: We purchased a refrigerator on March 21st. It was delivered on March 24th. We called them the next day to say it wasn't working properly. The Freezer wasn't freezing and the doors were not installed properly. They sent a delivery guy out to reinstall the door but he said he didn't know how to see what was wrong with the freezer. We called back and Craig said call the manufacturer that is why you have a warranty. The sale was done and they pushed us off.

We called [redacted] and they referred us to [redacted] who came out and replaced the board.It still didn't work properly. They came back and said it needed a whole new sealed system. 2 days later the owner of [redacted] called and said the district manager was going to have Daniel's replace the unit. Nothing has been done. The manufacturer sent us an email today saying Daniel's wasn't authorizing a replacement and [redacted] said back on May 15th we refused service. Which is a lie they just put in the board on May 12th. We received a compressor and no other parts. We bought this for a party on July 4th, a Family Reunion. We are out $663.14 and have an unreliable refrigerator. We called Daniel's today, June 29th and we were given the runaround. First put on hold for 10 minutes, then we called back and put on hold for 20 minutes then they hung up on us. We called back and they put us on hold for 30 minutes then said no one was around to help us. The store can be thoroughly walked through in under 10 minutes. No one wanted to take the call and here a complaint.This was the 3rd appliance we purchased from them and we shop in there for hardware supplies. They are avoiding the problem.Desired Settlement: We just want a BRAND NEW, like we paid for, Refrigerator that works. Also we purchased an icemaker that we had to have installed. We want it to include an icemaker so we don't have to pay someone to put another one in.

Business

Response:

RE: [redacted] ID [redacted] Dear Ms. [redacted] The refrigerator Ms. [redacted] purchased came with a one year manufacturer warranty[redacted] is an authorized service dealer for [redacted]. If [redacted] deemed the appliance as non-repairable, they would then make that recommendation to [redacted], the manufacturer, then authorizes a new appliance for the consumer. We have absolutely no authority to authorize or not to authorize a replacement. In fact, it would certainly to be to our advantage for [redacted] to contact us and authorize a new refrigerator for Ms. [redacted]. It would benefit us financially and also it would promote good customer relations. With regard to Daniels' not being responsive, our phone system is such it is impossible for someone to be on hold for longer than five minutes without the call ringing back to the operator and being answered. That is the way the phone system operates. We absolutely do not avoid our customers.it appears Ms. [redacted]s next step is to deal with [redacted] and possibly request a different authorized service dealer. She should also make her "Desired Settlement" request of the manufacturer. It is totally up to [redacted] how this proceeds.[redacted]Martin [redacted], Owner

Review: I purchased a dryer from Daniels Discount on 12/11/15, they delivered the dryer on 12/16/15, a man and a woman delivered the dryer and they tore the floor up, there was a tear about three inches long and several scuff marks along the floor where they pushed the dryer versus picking it up. I hadn't notice this until after they left because I couldn't get into the room at the time they were installing it. I called Daniels the same day and complained. They said someone would call me. I called several more times they ended up sending out the man that delivered it, he blamed the girl for damaging the floor. He took pics said he would show the owner and that someone would call me in a day or two, no call once again. I called three more times, they sent a man out to again take pictures. I told him a repair is not acceptable because this is a brand new home, brand new floor. They not only damaged floor but took a chunk out of the doorway. This man agreed with me and said he would show the owner the pics and someone would get back to me. I talked to [redacted] several times he said he would send his flooring guy that he has used for 20+ years out to look at floor. I asked for this mans name and [redacted] couldn't recall the name at first. Then he said his first name is [redacted] but he couldn't recall last name but again said they use him all the time. I called a few more times talked to a girl this time and told her to have [redacted] email me me this mans full business name, a contractors license and his certificate of insurance....to no surprise never got any of that. Called Daniel's again and now talked to Mark, he gave me [redacted]'s number, called him twice, he was supposed to call me at 9am Friday Feb. 5th and show up later that day to look at the floor. When I had talked to him I asked for his insurance information and he said it wasn't going to be on his but on Daniel's nonetheless he never called or showed up. I did prior to talking to Mark, send an estimate for replacing the floor to [redacted]'s attention and requested payment either be made to me or to the insured, licensed contractor but I got zero response from anyone. That is when I called several more times and was in contact with Mark. I am completely unhappy with their lack of consideration to addressing this situation. They are clearly hoping this goes away!!!!Desired Settlement: I would like for them to either send a check to me for the damage in the amount of $759.00 or to my contractor [redacted]. I do not wish to use their so called flooring guy due to this involving removal of both my washer and dryer, that will require plumbing work, along with woodwork replacement to correctly replace the floor that their delivery crew damaged. This has been going on for over two months and it needs to be addressed. I have been more than nice and had told [redacted] I was considering turning them in and he said for me to not threaten him with that. I said I am not threatening him!! I am disgusted with how I am being treated.

Business

Response:

RE: ID [redacted]We dispute the customer's statement that our delivery personnel "tore up" her floor delivering a new dryer to her on 12/16/15. We base this on a couple of things. They are:We spoke with our delivery personnel and they feel the damage was not done during the delivery. The appliance was dollied as nearly into place as possible. The leveling legs are manufactured of nylon which should not cause damage to flooring when slid the final distance.When the delivery was performed, the consumer conversationally informed our personnel she was purchasing the dryer because the current appliance was owned by her boyfriend who had moved out. She requested the old dryer be placed in the garage for him to pick up and, of course, they complied.She also told our personnel they may have seen her in the news lately as her boyfriend had "barricaded" himself in the laundry room and SWAT had to be called to resolve the situation (please see attached article).During the back and forth between Daniels' personnel and the consumer, we were trying our best to arrange for the flooring professional we had employed and the customer to get together to remedy the situation with her laundry room floor, even though we did not believe we had caused the damage. She declined the use of the flooring specialist we would employ to do the work, although he would be covered under our insurance (one of her supposed sticking points).We find it interesting that her estimate for the vinyl flooring repair (much higher than our professional's estimate from viewing pictures of the damage) is nearly what she paid for the appliance. However, in the interest of good customer relations, we will be issuing the consumer a check in the amount of $759.00. BARDAN,INC/DANIELS'Martin [redacted]. Owner

Review: I bought a saw on 06/05 went to use it on 06/06 would bog down while using it. went back to store to return on 06/08 store told me they will not take anything back that had used oil or gas at any time, I told store that adding the fluid is the only way to try the saw, they said it was a store policy. went back on 06/10 same response, & told me to take it to a service center, I told store why should I have to take it there I bought the saw here! I also needed to rent a saw while off a few das (that was the reason I bought it in the 1st place) store didn't car. all I want was my money back not a new saw that needed serviced. thank you hope you can helpDesired Settlement: money back

Business

Response:

RE: Mr. [redacted] Claim [redacted] When Mr. [redacted] purchased the chain saw, he originally requested to rent a saw. At that time we advised him that we do not rent tools. He then decided to purchase the saw. Regarding his attempt to return the saw, it is true we informed Mr. [redacted] we could not take it back because gas/oil had been introduced into the tool. The reason for that particular store policy is that it is the manufacturer's policy. Because we want Mr. [redacted] (and all of our customers) to be happy and satisfied, we will ensure the saw is inspected and, if necessary repaired, by a manufacturer authorized technician. If the technician deems the saw unable to be repaired, we will replace it. Mr. [redacted] just needs to bring the saw to our Tool Department or Solutions Center and we will proceed as stated. Yours truly, [redacted]

Consumer

Response:

I did what Daniels wanted me to do (take saw back so it can be looked at for repairs) has been 3 weeks.I have been very patient in waiting, with no calls from Daniels.At this point all I want is to buy a new saw, so would like my money back.I have had to borrow friends chainsaws for the last 6 weeks on weekends & do not feel this is right.Thank you

Business

Response:

July 17, 2015 RE: Mr. [redacted] Claim [redacted] Ms. [redacted] This correspondence is a follow-up to our previous letter dated June 24, 2015. We are attaching a copy of a report issued b[redacted]the authorized [redacted] repair service dealer in the area. As you can see, the chainsaw was thoroughly tested and performed without issue. Therefore, we believe we have fulfilled our commitment to customer service and this claim should be concluded. Yours truly,[redacted], Owner

Business

Response:

RE: Mr. [redacted] Claim [redacted] Dear Ms. [redacted] The saw in question is back in Mr[redacted]' possession. Please see attached copy of the Quick-Start Guide in the manual that came with the saw. As you will note, we should not have even taken the saw to have it checked over by the authorized [redacted] repair service. That is the manufacturer's rule, not ours. But in order to keep the consumer happy, we did so. Therefore, we paid an empioyee to take and pick up the saw (approximately one half manhour each way), we had the fuel cost and wear and tear on our vehicle, and also incurred a $25 fee for the service company to tell us and Mr[redacted]here is nothing wrong with the saw. The repair service also advised they tested the saw under stress and it preformed to manufacturer standards. In conclusion, we did ail we could do to ensure the customer was in possession of a tool that was in good working order. In fact, we went above and beyond because the manufacturer clearly states the consumer is NOT to return the product to the store, but to contact them. We have lost time and money in the interest of customer service. Mr. [redacted] has stated that he wants a refund, but that is not an option. His option is (as it should have been initially) to contact the manufacturer and communicate his concerns to them.

Review: I had a refrigerator and stove delivered on Oct. 29th after having major water damage in my home and needing these replaced. I purchased these at Daniels Discount and during delivery, my new vinyl floor was torn by the delivery men and they also left paper booklets on the back of the stove which I just happened to find when searching for the model number for the warranty. Had I not founf these and used the oven, it is quite possible that there could have been a fire. I am extremly upset and have contacted Daniels both by email and fax and have receievd no response at all. I did have the floor repaired however I feel other potential customers should know of this awful service and some sort of restitution. I understand that they offer free delivery however just because it it free, it should be reliable and professional. And to not even contact me with an apology is certainly unforgiveable. I do not want to see this happen to anyone else. Thank you for your timeDesired Settlement: I spent $1945.00 at Daniels and I feel 10% of that (194.50) is quite fair in this situation. However, I do not expect to see a dime so I at the very least want to make sure that the Revdex.com is aware of this problem and makes ure this happens to no one else. Thank you

Business

Response:

We have attached our response to the complaint. You will note, we replied promptly and, while not admitting responsibility, issued a check in the interest of good customer relations for the consumer's desired settlement.

Dear Ms. [redacted]:

We received your letter of 10/30/14 on Friday, 10/31/14. After reviewing your allegations, our response is as follows:

The delivery time you were given is just a "ballpark" number. The delivery personnel have no way of knowing how long the previous deliveries will take; therefore, it is their best estimate. You admit yours was a difficult delivery. ....

We are very sorry your vinyl floor was damaged. It is our understanding this occurred when the delivery personnel removed your old refrigerator and it had a broken rear wheel. If you will read the terms conditions on your sales receipt (lower left hand corner) you will notice point number three, "We are not responsible for any damages incurred during removal of old appliances". We have no way of knowing the condition of old appliances and you did not inform us of the broken wheel.

Your appliances have a one year manufacturer warranty. If you are concerned about a dripping noise coming from the refrigerator, please contact the manufacturer so they may send out an authorized service technician to diagnose the possible problem and repair it if applicable.

Regarding the paperwork on the back of the stove, they are schematics put there by the manufacturer. All manufacturers do this so if the stove requires attention the information is readily available to the technician. Our best information from the manufacturers is this is this procedure is safe.

In reviewing your correspondence with the Revdex.com, we note your desired settlement is the amount of $194.50. In the interest of good customer relations, a check for that amount is enclosed. We have been serving our customers for over 70 years and pride ourselves on our responsiveness to them. We are sorry your experience was less than satisfactory.

Review: I had purchased a [redacted] refrigerator from Daniels on 1/3/15. They had delivered it on 1/5/15. Upon delivering they had scratched the doors on this brand new appliance. I had contacted Daniels immediately. They said they would look into getting us new doors and apologized saying that was thier fault and they would handle it. Within three hours they called back and said they ordered new doors and within four to six weeks they would be by to install them. About February 16. We had not heard from them. So we called they said that they still had not come in yet and they should be there that week. Two weeks go by. No calls. I call again in the beginning of March. They say they have no idea what is going on and are unaware of the situation. Throughout all of this. I had spoken to [redacted] and another [redacted], which they said they fired and was supposed to be handling my claim. After that they said they would handle everything and I would have my doors that week. Two weeks go by and I finally get a call. They said they had my doors and wanted to install them and asked when they could come by to do so. I told them Monday March 16. They said ok. Come Monday. They never showed so I called back on Wednesday March 18 and asked what happened. They continued to tell me that they have stainless doors and not the black ones I need. And mine should be in later in the week. I called again March 31 2015. Still same old story. A different excuse every time I call. April 6 now and Still no doors or calls from them. I have spoke with the owner and employees. They all seem to be on the same page. And I feel like I'm getting the run around. Please helpDesired Settlement: New doors.

Business

Response:

4/23/15 [redacted]Revdex.com[redacted] RE: [redacted]Complaint ID [redacted] Dear [redacted]:We were made aware of the consumer’s ([redacted]) issue with a small scratch on the door of hernew appliance. As soon as that happened, we communicated with [redacted] and requested a new blackdoor for her model be sent to our warehouse so we could install it. Unfortunately, [redacted] mistakenlysent us the wrong door; i.e., the door was stainless steel and [redacted] had purchased a blackrefrigerator. We reordered the door and, again, the wrong door was sent us by the manufacturer. Onthe third attempt, we did receive the correct door, During one of our conversations with the consumerduring this process, we invited her to come to our warehouse and assure herself we were trying our bestto remedy the situation and had ordered the door and been shipped the incorrect part. Unfortunately,we were all at the mercy of the manufacturer.We are happy to report that the week of 4/20/15 we were finally able to install [redacted]’s newblack refrigerator door.Yours truly,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.