Sorry We did not reply to you before in regards this our customer, but We already contacted him and everything is settled.Today 07-21-16 He and his family came in to the store to get his store credit in writing and He will come in another day to choose something for that amount.Thanks for helping us to settle this with Mr. [redacted],Sincerely.[redacted]Daniels Home Center
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.in rejecting the offer I been suffer a high blood pressure that time until now high blood pressure still and sometimes being stressing
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes the deliver the first order merchandizes delay 30 day after the due day and the second is one of the merchandize is old and use which I order is new. Still delay I'm not satisfy of their service I keep waiting they promise. I have a copy of original date of order and they have the delivery receipt date and sign by me
Regards,
[redacted]
Dear Mr. [redacted]:Thanks for all information you sent again to us. This is a case that it was handled by the manufacture [redacted]. By now the case was reviewed and after all circumstances verified, customer received a refund check to compensate the whole claim.Customer told us she was going to call...
Revdex.com to let you guys know she is satisfied with the solution.Please let us know if something else from Daniels Home Center is needed Regards[redacted]Daniel's Home Center 255 S Euclid StAnaheim CA 92802
The customer received all of his merchandise on April 24,2015.We mailed him an apologize letter due to the inconvenience causeTo him.Thank you [redacted]
We are giving you merchandise credit for $150.00 dollars on your next purchase. PleaseContact the store to get your credit merchandise and use your credit with Daniels forAll your needs in bedrooms, living room, dinettes electronics and appliances Thank you [redacted]
We are giving you merchandise credit for $ 100.00 dollars on your next purchase. PleaseContact the store to get your credit merchandise and use your credit with Daniels forAll your needs in Bedrooms ,living room ,dinettes electronics and appliances.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a 99.99 dollar credit (discount) due to a completely unrelated situation that involved the delivery of the merchandise purchased. I received no compensation for the issue that I reported on.
Regards,
[redacted]
I was advised by the cashier department that they went ahead and credited the customer account for the $29 that her bank charged her for the NSF check. We went ahead and also credited her account with $20 for the fee we applied to her accounts for the NSF check. The total credit was $49, I...
also went ahead and contacted the customer and let her know. Customer thanked me and I guess everything is good now. Again I apologize for the delay in getting the response. If there is anything else that I can help with please let me know. Thanks.
[redacted]Daniel's Home CenterCustomer Service Department
We want to start by saying that we will credit the 30.00 the customer has requested. The credit will be at the end of the term. In other words, when his balance reaches 30.00 he will owe nothing. While we have agreed to credit these late fess he must understand that when he pays late he will...
be charged late fees. Also, his account number will always be [redacted]. With his first purchase his account was [redacted]-11 and on his second purchase his account was [redacted]-12. When a customer makes a purchase the account number remains the same, we just add two numbers at the end to identify that purchase. As you can see by the attachment he is current and not due till 11/15/14. The reason he has late charges is because he did not pay the July payment.
They delivery the merchandise today April 24 2015 my second complain is they delivered a use merchandise (open box) instead a new one ( close box) I call then and I ask why the chair (merchandise) is old [redacted] said I have to wait due to out of stock once it come about 30 days they will replace...
it I just informing this matter once they don't replace it then I will file a charge for them thank you again for the support you give to me
We are responding to the rebuttal statement for complaint ID [redacted] customer name [redacted]Customer purchased on 3/3/2015 and exchanged on 3/12/2015.He was advised that by exchanging there would be a delay because the merchandiseIs coming in from out of the country. Customer accepted part of the furniture on 4/1/2015And the rest on 4/24. Our company does not sell used furniture. customer received what he purchasedAnd all of it was new.Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
I am writing to let you know the matter with Daniel’s has resolved itself. The dresser was deliveredon Friday(February 17). I thank you for your attempts and assistance. Regards,[redacted] Regards,
[redacted]
Our customer filed out the credit application and had listed [redacted]As a references he asked us to deleted her name and add [redacted] his wife ...
But did not have us Change the phone number and that s why she was receiving callsWe have fixed the problem. there for she will not receive any more phone calls from us.Please send all complaints to[redacted] and[redacted]Thank you [redacted]
Daniel’s home Center have the purpose of providing excellent Customer service even when the merchandise is out of the manufacture warranties , and the damages are consider customer abuse with Mr. [redacted] we already did everything we could to satisfy all his requested for his service needs.Unfortunately in this case we have 2 situations;1. On his refrigerator we helped him 3 times even the unit is roach infested and He used the wrong liquid to clean doors and finally got rusted.2. On his 3 pieces sofas we also took all pieces for repair and service even they were all dirty and stained, every time customer requested. Taking all this in consideration You can see that we are working with the customer in every single detail of services that He requested, and we don’t understand why He is filing a complaining against us. We worked with him every time he called but we were not able to get an approval to exchange the merchandises due to it being roaches infested the refrigerator had a lot of stains and the sofas were very dirty . With Mr. [redacted] we already did what we could and more to repair even the warranty was voided for roaches infested and dirty conditions on merchandise and the damages were consider to be customer abuse.We also wanted to advised you that the primary account holds name is [redacted] and the co signer name is [redacted]. Thanks in advance for understanding [redacted]Daniels Home Center
Sorry We did not reply to you before in regards this our customer, but We already contacted him and everything is settled.Today 07-21-16 He and his family came in to the store to get his store credit in writing and He will come in another day to choose something for that amount.Thanks for helping us to settle this with Mr. [redacted],Sincerely.[redacted]Daniels Home Center
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.in rejecting the offer I been suffer a high blood pressure that time until now high blood pressure still and sometimes being stressing
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes the deliver the first order merchandizes delay 30 day after the due day and the second is one of the merchandize is old and use which I order is new. Still delay I'm not satisfy of their service I keep waiting they promise. I have a copy of original date of order and they have the delivery receipt date and sign by me
Regards,
[redacted]
Dear Mr. [redacted]:Thanks for all information you sent again to us. This is a case that it was handled by the manufacture [redacted]. By now the case was reviewed and after all circumstances verified, customer received a refund check to compensate the whole claim.Customer told us she was going to call...
Revdex.com to let you guys know she is satisfied with the solution.Please let us know if something else from Daniels Home Center is needed Regards[redacted]Daniel's Home Center 255 S Euclid StAnaheim CA 92802
The customer received all of his merchandise on April 24,2015.We mailed him an apologize letter due to the inconvenience causeTo him.Thank you [redacted]
We are giving you merchandise credit for $150.00 dollars on your next purchase. PleaseContact the store to get your credit merchandise and use your credit with Daniels forAll your needs in bedrooms, living room, dinettes electronics and appliances Thank you [redacted]
We are giving you merchandise credit for $ 100.00 dollars on your next purchase. PleaseContact the store to get your credit merchandise and use your credit with Daniels forAll your needs in Bedrooms ,living room ,dinettes electronics and appliances.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a 99.99 dollar credit (discount) due to a completely unrelated situation that involved the delivery of the merchandise purchased. I received no compensation for the issue that I reported on.
Regards,
[redacted]
I was advised by the cashier department that they went ahead and credited the customer account for the $29 that her bank charged her for the NSF check. We went ahead and also credited her account with $20 for the fee we applied to her accounts for the NSF check. The total credit was $49, I...
also went ahead and contacted the customer and let her know. Customer thanked me and I guess everything is good now. Again I apologize for the delay in getting the response. If there is anything else that I can help with please let me know. Thanks.
[redacted]Daniel's Home CenterCustomer Service Department
We want to start by saying that we will credit the 30.00 the customer has requested. The credit will be at the end of the term. In other words, when his balance reaches 30.00 he will owe nothing. While we have agreed to credit these late fess he must understand that when he pays late he will...
be charged late fees. Also, his account number will always be [redacted]. With his first purchase his account was [redacted]-11 and on his second purchase his account was [redacted]-12. When a customer makes a purchase the account number remains the same, we just add two numbers at the end to identify that purchase. As you can see by the attachment he is current and not due till 11/15/14. The reason he has late charges is because he did not pay the July payment.
They delivery the merchandise today April 24 2015 my second complain is they delivered a use merchandise (open box) instead a new one ( close box) I call then and I ask why the chair (merchandise) is old [redacted] said I have to wait due to out of stock once it come about 30 days they will replace...
it I just informing this matter once they don't replace it then I will file a charge for them thank you again for the support you give to me
We are responding to the rebuttal statement for complaint ID [redacted] customer name [redacted]Customer purchased on 3/3/2015 and exchanged on 3/12/2015.He was advised that by exchanging there would be a delay because the merchandiseIs coming in from out of the country. Customer accepted part of the furniture on 4/1/2015And the rest on 4/24. Our company does not sell used furniture. customer received what he purchasedAnd all of it was new.Thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
I am writing to let you know the matter with Daniel’s has resolved itself. The dresser was deliveredon Friday(February 17). I thank you for your attempts and assistance. Regards,[redacted] Regards,
[redacted]
Our customer filed out the credit application and had listed [redacted]As a references he asked us to deleted her name and add [redacted] his wife ...
But did not have us Change the phone number and that s why she was receiving callsWe have fixed the problem. there for she will not receive any more phone calls from us.Please send all complaints to[redacted] and[redacted]Thank you [redacted]
We at...
Daniel’s home Center have the purpose of providing excellent Customer service even when the merchandise is out of the manufacture warranties , and the damages are consider customer abuse with Mr. [redacted] we already did everything we could to satisfy all his requested for his service needs.Unfortunately in this case we have 2 situations;1. On his refrigerator we helped him 3 times even the unit is roach infested and He used the wrong liquid to clean doors and finally got rusted.2. On his 3 pieces sofas we also took all pieces for repair and service even they were all dirty and stained, every time customer requested. Taking all this in consideration You can see that we are working with the customer in every single detail of services that He requested, and we don’t understand why He is filing a complaining against us. We worked with him every time he called but we were not able to get an approval to exchange the merchandises due to it being roaches infested the refrigerator had a lot of stains and the sofas were very dirty . With Mr. [redacted] we already did what we could and more to repair even the warranty was voided for roaches infested and dirty conditions on merchandise and the damages were consider to be customer abuse.We also wanted to advised you that the primary account holds name is [redacted] and the co signer name is [redacted]. Thanks in advance for understanding [redacted]Daniels Home Center