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Daniel's Jewelers

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Daniel's Jewelers Reviews (4)

Final Consumer Response /* (2000, 16, 2016/05/23) */
Hello, my dispute with the company has been resolved. Thank you

Sometimes when a ring turns your finger green, it's either because of a chemical...

reaction between acids in your skin and the metal of the ring or a reaction between another substance on your hand, such as a lotion and the metal of the ring.
We did offer a solution by placing a rhodium barrier on the inside of the ring. But customer is refusing the solution.
Interest rates are computed on your average daily balance, so if your balance increases so does your monthly finance charge.
Our gift cards do come with some restrictions but are good on many items including most sale items.
We are not willing to issue a refund for any amount.

Review: I purchased a engagement ring and 5 months after the diamonds started falling out. Thank God I purchased the extended warranty. For the past 2 years I have had to take it back for repair 9 times. They sold me a defective ring. They told me I could trade UP. That means spent twice the amount of money to get another ring. The warranty will run out in 10 months so I will be stuck with a ring that will forever need to be fixed. The sales person suggest I buy another warranty. Why should I have to spend money because of there poor workmanship? I cant even talk to a person at corporate level. The only person that I can talk to is the sorry little sales lady that tells me I'm basically screwed.Desired Settlement: I don't want to do business with this establishment ever again. They want me to buy another ring, why would I want to have to spend another penny at such a horriable place. I want to be done with the roller coaster of taking my ring back and forth to get fixed. A ring should last forever just like the marriage. REFUND!! So I can enjoy my ring not resent it.

Business

Response:

Revdex.com

I spoke to customer today 01/07/16, we are working toward a positive outcome.

Thank you,

I bought my girlfriend a 5 thousand plus ring form Daniels the same day they call back saying the over charged me ,ok fine add the insurance so it evens out and I get over it ..so a year passes and the (diamond) ring starts to chip how does a diamond chip in less then a year??so we try to ask them what we can do about all they try to do is sell me another ring saying the don't offer a warranty..I tell them I have inisurance on it also (the extra 600 they over charged me for it)they say it was never on file???im a very a passive person but these people are rude horrible customer service...

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Description: Jewelers - Retail

Address: 21800 W. 10 Mile Road #-226, Southfield, Michigan, United States, 48075

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