Daniels Oil Company, Inc.

Since moving to town several years ago, I have been a happy customer of Daniels Energy. I needed a new boiler, and several other gas applicances and found them to be highly professional and very responsive. I would highly recommend them to others.

I'm fussy. But I've been a propane customer of Daniels for a few years and they've lived up to my high expectations. I don't even have to think about anything - it's all taken care of. Unrelated to my propane service, I recently had a problem with the pressure valve on my home's water heater. I noticed on Sunday that there was water leaking from it, and water all over the basement floor. On Monday I called a plumber a friend had recommended, and left a message, but he did not call back. On Tuesday I left a message with another plumber, but he did not call back either. On Wednesday I called the first plumber back again and left a second message saying I'd been without hot water since Sunday and please could someone come? To this day I haven't heard back from either of them. On Thursday, a friend told me to see if Daniels could do that type of repair. A live person answered the phone, reprimanded me nicely for not having called them immediately because she couldn't imagine my being without hot water all week, and she had someone out there that very morning. The repairman called when he was on his way to my house so that I could stay at work until then, and then I met him at the house. He estimated the job first, and I agreed to the price which I thought was very fair, and he fixed it immediately and was on his way in less than an hour. Easy-peasy! No more wasting my time with other servicemen who don't have the courtesy to return a distress service call.

We moved into our house fourteen years ago. We decided to stay with the oil company that served the family that we bought the house from. At the time our furnace ([redacted] ) was about fifteen years old. To make long story short, for the next four years we had multiple issues with our heating system all of which our former oil company attempted to handle very badly. What with banging pipes and an assortment of poor heating performance situations we became quite disenchanted with our oil companies failure to send our qualified technicians who understood our [redacted] oil burner.
After much frustration we changed to Daniel's Oil because we heard they specialized in the [redacted] units. We have not been disappointed! Daniel's has been terrific! They have sent our technicians who are well versed with our unit and are experts in every sense of the word. We decided at about the time we figured our original [redacted] was about 24 years old to be pro-active and we had Daniel's install a new [redacted] four years ago. We have realized a considerable savings in oil consumption as a result and have had trouble free service from our new unit for the past four years.
Daniel's is a family owned business that really cares about it's customers needs. Over the years that they have serviced us we have found them to possess the four P's of a reliable business. They are professional, punctual, proficient and most pleasant to do business with.

Review: Sharp Practice. Received a $50 invoice for "Reason:See comments WO#0000135985". When called, Accounts ([redacted]) offered 2 possible explanations.

See aboveDesired Settlement: I believe that this is price gouging and request that 1) they submit an invoice that meets commercial practice and describes adequately the services rendered and 2) Show in their terms and conditions what their hidden fees are.

Business

Response:

Business Response /* (1000, 5, 2013/04/18) */

Contact Name and Title: [redacted] SAdmin

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted].com

Customer is a will call customer. Contacted us and asked for a "same day delivery". Our posted policy and rates if we have to take a truck off route is $50.00. This rate was quoted to the customer and agreed upon and the delivery was made. Customer did take our advise and changed their delivery status to Automatic Delivery. We do feel we can ask for payment of the fee, but in light of the customers agreeing to future Automatic Delivery, we will remove the fee. Credit and adjustment have been posted to the customers account as of 4/22/13.

We had a brand new furnace installed 2 months ago. First time we fired it up it had a faulty water refill & nearly flooded our first floor. Had to take time off to have brand new furnace serviced. We're told have to wait for parts & will have to manually run our BRAND NEW FURNACE which cost $140000!!! Now have been waiting an hour and a half for service tech again.

In September 2014 I have sign agreement to lock automatic delivery of propane for specific price until June, 2015. In Spring of 2015 I was in contact with Daniels Energy as the contract was near end and the invoices were incomplete. As we resolved invoice issues, I re-confirmed with the representative if our contract will expire and if there is anything that I need to do. I was assured that my contract will close in one month and delivery is not expected so we should be all set and account closed.
I have started shopping for propane in fall of 2015, getting quotes between $1.00 – $1.30 per gallon. Understanding that I have 50% of a tank full of propane I have not rushed to make a purchase and continue monitor market.
Well, Oct 22, 2015, I came from work and there it is an invoice for propane delivery from Daniels Energy, 176 gal at $2.299. I have contacted them immediately, and what I have learned is that there is clause in the contract that says: “… You will remain on Automatic Delivery at the expiration of the Plan unless you notify Daniels Propane LLC by certified letter or fax”. Well, the top of the page of our agreement says “this agreement is for 1000gal or until 7/31/15 or whichever comes first” Very confusing contract, who would expect to fax or send certified letter now a days to cancel contract that clearly states it end by 1000gal or 7/31/15 whichever is first.
Further, what is upsetting and disappointing is that the price they have charge me is mot then what we agreed last year, and it doubles the price that I have quoted for other companies.