Danisa’s Wholesale Fresh Flowers INC.

To Whom It May Concern,We received an order from *** *** for bunches of Burgundy Hpericum and box of StephanotisShe paid on January 31st and we were to deliver on February th for her to receive the flowers on February 9thOur farm didn't send the stephanotis on February 7th and
as we contacted the farm they told us they were not available because of weather related issuesWe contacted *** *** on February 9th and explained the situation and consulted with her if she still wanted the hypericum, to which she replied yesWe were aware the flowers were going to arrive a day late, but she agreed with us on the shipping one day lateThe Hypericum we sent was burgundy and was checked by two different people in our warehouse.On February 22nd she sent an email with complaint about the burgundy hypericum, saying it was wilted and pinkThrough email I informed her of our policy regarding refunds of flower and greenery product and that she would have needed to have made a complaint within hours of receiving the hypericumBecause she made the complaint regarding the hypericum days later, we were not able to issue a credit since it was considerably outside our policy.Please see our policy as stated below:If you are not satisfied with your flower shipment, please call Danisa's Wholesale Fresh Flowers, IncIMMEDIATELY after opening your boxes and before the flowers are processedAll complaints and returns must be communicated verbally within hours of receipt of the product to the salesman in charge of your accountPlease make sure to specify invoice Noand return all the product (For Quality Inspection) otherwise your claim will not be accepted and no refund will be grantedIn some cases in order to accept your claim we will request digital pictures as well.The refund policy is located on our website on this page http://www.danisaflowers.com/customerserviceThis has been our policy for the last ten years.In terms of the Stephanotis refund, there was a delay because our accountant was in South America immediately after Valentine's seasonAs soon as she returned, she processed the refundI called *** *** several times explaining this situation and I also sent her the refund receipt as soon as it was processedFurthermore, there was not extra delivery charge, the delivery charge was processed once. Please find attached the Credit card receipt with the refund for the stephanotis.Regards,Allison ** D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I am not arguing anymore with AllisonThis is the worst customer service I've ever experience in my lifeI disagree with her recount of the situationI stand by all my previous statementsI have attached the photos of the hypercuriumI can't imagine the "experts" in your warehouse could call these burgundyPerhaps you shouldn't be in the floral business considering everything you have doneI want a full refund of the purchase immediately.Regards,
*** ***

To Whom It May Concern,We received an order from [redacted] for 6 bunches of Burgundy Hypericum and 1 box of Stephanotis. She paid on January 31' and we were to deliver on February 8" for her to receive the flowers on February 9". Our farm didn't send the stephanotis on February 7" and as we contacted the farm they told us they were not available because of weather related issues. We Contacted [redacted] on February 9" and explained the situation and consulted with her if she still wanted the hypericum, to which she replied yes. We were aware the flowers were going to arrive a day late, but she agreed with us on the shipping one day late. The Hypericum we sent was burgundy and was checked by two different people in our Warehouse.On February 22" she sent an email with a complaint about the burgundy hypericum, saying it was wilted and pink. Through email informed her of our policy regarding refunds of flower and greenery product and that she would have needed to have made a complaint within 48 hours of receiving the hypericum. Because she made the complaint regarding the hypericum 13 days later, we were not able to issue a credit since it was considerably outside our policy.Please see our policy as stated below: If you are not satisfied with your flower shipment, please call Danisa's Wholesale Fresh Flowers, Inc. IMMEDIATELY after opening your boxes and before the flowers are processed. All complaints and returns must be communicated verbally within 24 hours of receipt of the product to the salesman in charge of your account. Please make sure to specify the Invoice No. and return as the product (For quality inspection) otherwise your claim will not be accepted and no refund will be granted. In some cases in order to accept your claim we will request digital pictures as well.The refund policy is located on our website on this page http://www.danisaflowers.com/customer services. This has been our policy for the last ten years.Alison ** D[redacted]