To Whom It May Concern,We received an order from [redacted] for bunches of Burgundy Hypericum and box of StephanotisShe paid on January 31' and we were to deliver on February 8" for her to receive the flowers on February 9"Our farm didn't send the stephanotis on February 7" and as we contacted the farm they told us they were not available because of weather related issuesWe Contacted [redacted] on February 9" and explained the situation and consulted with her if she still wanted the hypericum, to which she replied yesWe were aware the flowers were going to arrive a day late, but she agreed with us on the shipping one day lateThe Hypericum we sent was burgundy and was checked by two different people in our Warehouse.On February 22" she sent an email with a complaint about the burgundy hypericum, saying it was wilted and pinkThrough email informed her of our policy regarding refunds of flower and greenery product and that she would have needed to have made a complaint within hours of receiving the hypericumBecause she made the complaint regarding the hypericum days later, we were not able to issue a credit since it was considerably outside our policy.Please see our policy as stated below: If you are not satisfied with your flower shipment, please call Danisa's Wholesale Fresh Flowers, IncIMMEDIATELY after opening your boxes and before the flowers are processedAll complaints and returns must be communicated verbally within hours of receipt of the product to the salesman in charge of your accountPlease make sure to specify the Invoice Noand return as the product (For quality inspection) otherwise your claim will not be accepted and no refund will be grantedIn some cases in order to accept your claim we will request digital pictures as well.The refund policy is located on our website on this page http://www.danisaflowers.com/customer servicesThis has been our policy for the last ten years.Alison ** D [redacted]
To Whom It May Concern,We received an order from [redacted] for bunches of Burgundy Hypericum and box of StephanotisShe paid on January 31' and we were to deliver on February 8" for her to receive the flowers on February 9"Our farm didn't send the stephanotis on February 7" and as we contacted the farm they told us they were not available because of weather related issuesWe Contacted [redacted] on February 9" and explained the situation and consulted with her if she still wanted the hypericum, to which she replied yesWe were aware the flowers were going to arrive a day late, but she agreed with us on the shipping one day lateThe Hypericum we sent was burgundy and was checked by two different people in our Warehouse.On February 22" she sent an email with a complaint about the burgundy hypericum, saying it was wilted and pinkThrough email informed her of our policy regarding refunds of flower and greenery product and that she would have needed to have made a complaint within hours of receiving the hypericumBecause she made the complaint regarding the hypericum days later, we were not able to issue a credit since it was considerably outside our policy.Please see our policy as stated below: If you are not satisfied with your flower shipment, please call Danisa's Wholesale Fresh Flowers, IncIMMEDIATELY after opening your boxes and before the flowers are processedAll complaints and returns must be communicated verbally within hours of receipt of the product to the salesman in charge of your accountPlease make sure to specify the Invoice Noand return as the product (For quality inspection) otherwise your claim will not be accepted and no refund will be grantedIn some cases in order to accept your claim we will request digital pictures as well.The refund policy is located on our website on this page http://www.danisaflowers.com/customer servicesThis has been our policy for the last ten years.Alison ** D [redacted]