Danka Office Imaging

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 416Sent bill to affordable fuels so far have not received reimbursement Sincerely, [redacted]

*** *** we were surprised and disappointed to learn that you were dissatisfied with the installation of your Burnahm K-gas condensing boiler Our installers take pride in providing quality professional installations We apologize for any deficiencies in our response to your
questions and problems There is certainly no intent for you to believe we are disinterested in them To the contrary, we want all our customers to be 100% satisfied.We hope that if you have any additional problems or concerns that you please contact us We would like to regain your confidence.As to the matter of your out of pocket expenses of $250, if you would forward us a copy of the plumber's bill we would gladly send you a check for $

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

*** ***,A check int he amount of $225.00, the amount you requested as resolution to your dispute, was mailed to your address at 5** *** ***on April **, Please confirm receipt of same.Thank you, *** ***

It's unfortunate that you feel that way.  We make every attempt to communicate effectively with our customers.  As of this response your credit card had been credited for $130.00.  We received your web order on our fully automated secure website.  The order was placed on...

Saturday 07-**-17 and delivered on Monday 07-**-17.  Your order was confirmed by email confirming your order for 250 gallons for $442.25.  You entered your tank size as 275 gallons.  The website clearly states to allow 48 hours for delivery.  The terms of sale, which you agreed to by placing your order clearly states that if "the consumer orders more heating oil than the storage tank will accommodate they will have a credit balance for their next delivery.In an effort to maintain rapport with our customers, we refunded your credit card.Affordable Fuels '

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

4/**/16Sent bill to affordable fuels so far have not received reimbursement
 
Sincerely,
[redacted]