Danmer Custom Shutters Sacramento

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[redacted] & [redacted],I am very sorry for the delay in the completion of your installation of your order.  We take great pride in our product and our ability to satisfy our customers.  We demonstrate our commitment to...

our customers by our willingness to continue to service any issues that our customers might have.  I agree that four months is much too long to wait for the completion of your installation and will have the 5% you requested credit back to your visa card.   Once again I apologize for the inconvenience that we have caused you.

We are Working to get this customer Taken Care  of Thanks You[redacted]

Review: This complaint is about the extraordinarily slow, unprofessional, and inefficient service my husband, [redacted], and I received from Danmer Blinds in [redacted].

On October 7, 2015, a sales rep from Danmer Blinds came to our home to speak with us about getting some window coverings for the sliding glass door in our family room. After spending approximately one hour with the sales rep, we decided to order custom vertical blinds from Danmer Blinds made by [redacted]. We signed a contract that day, and had in writing an installation date of 11/11/2015. On that date, an installer came to our home and began the installation, putting up brackets over our sliding glass door, but he stopped when he discovered that the top rail was defective. A month passed, and we were called by Danmer Blinds and offered another installation date of Monday, December 14, which we gladly accepted. Then, on the morning of December 14, we received another call from Danmer Blinds, telling us that our appointment had to be cancelled because the slats needed for the installation were not available.

The second week of January we wrote a letter of complaint to the manager of Danmer Window Coverings in [redacted], because we still had no blinds on our sliding glass door, nor had we been given another installation date.

We were contacted by Danmer of Sacramento a week later with an installation date of January 29. When the workers arrived to do the installation (two hours early), they realized that they did not have the slats needed (again!). Next week Danmer rescheduled our installation for Feb. 9, and on that day the workers again arrived two hours early, and this time they completed the installation. THIS WAS FOUR MONTHS AFTER THE INITIAL VISIT BY DANMER OF SACRAMENTO AND TWO MONTHS AFTER OUR FIRST SCHEDULED INSTALLATION DATE.

We have never, ever had such poor customer service and feel that four months is an extraordinarily long time to have to wait for window coverings.Desired Settlement: We would like a written apology from Danmer Window Coverings at their main headquarters: [redacted]Amended Resolution: We should be refunded 5% of the purchase price to compensate us for having to wait three months after the promised installation date for the installation to be completed.

Business

Response:

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[redacted] & [redacted],I am very sorry for the delay in the completion of your installation of your order. We take great pride in our product and our ability to satisfy our customers. We demonstrate our commitment to our customers by our willingness to continue to service any issues that our customers might have. I agree that four months is much too long to wait for the completion of your installation and will have the 5% you requested credit back to your visa card. Once again I apologize for the inconvenience that we have caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.