Dannon

The Consumer Care Team has confirmed today their recent receipt of the Consumer's information last week with respect to Consumer's alleged Activia Challenge submissionThe Consumer Care Team has investigated with our fulfillment agency and determined that no Activia Challenge submission was received in the name of this Consumer or the address the consumer provided Our Consumer Care Team will be reaching out to this consumer through his/her preferred method of communication (email) to request that the Consumer provide us with copies of his/her Activia Challenge Submission for review We remain hopeful for a resolution once we receive the necessary information

Dear [redacted] , Thank you for participating in the Activia ChallengeWe value you as a customer, and appreciate the opportunity to respond to your concernsIn accordance with the official rules of the Challenge, in order to claim a refund, a consumer must send a redemption claim form along with an original store-identified cash register receipt or receipts dated between December 1, and April 30, 2015, with the purchase price(s) circled, along with the consumer's name and address and a brief description of why they did not see the benefitsTo be eligible for a refund, a consumer must have consumed one (1) serving of an Activia product twice per day for four (4) weeks as part of a balanced diet and healthy lifestyleThe rules, along with the redemption form, can be found at www.Activia.us.comWe understand that your submission was returned to you by our fulfillment agency because the receipt did not specify the correct quantity required in compliance with the official rulesWe would be happy to review your submission directly, and we invite you to re-submit your claim directly to our Consumer Care ManagerShe can be reached at:The Dannon Company, Inc.; Attention: Petra K***, Consumer Care Manager; [redacted] ; White Plains, NY, ***Thank you again for being a valued customerWe sincerely regret any inconvenience this may have caused.Sincerely, The Dannon Company, Inc

Complaint: ***
*** ***
1:PM (minutes ago)
tome
I reject the business response
Please note on my behalf that the company is lying
As of October Dannon stated that they would research the information and contact me backThis never happened
The term "several efforts to obtain necessary information" is a gross exaggeration.
The ONE time Dannon contacted regarding my health claims (October 10th) I responded to pages of health questions Dannon submitted
I gave Dannon ALL information they requested
Regards,
* ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Dannon has yet to make any effort to email me to resolve this issue

The Consumer Care Team has confirmed today their recent receipt of the Consumer's information last week with respect to Consumer's alleged Activia Challenge submission. The Consumer Care Team has investigated with our fulfillment agency and determined that no Activia Challenge submission was received in the name of this Consumer or the address the consumer provided.  Our Consumer Care Team will be reaching out to this consumer through his/her preferred method of communication (email) to request that the Consumer provide us with copies of his/her Activia Challenge Submission for review.  We remain hopeful for a resolution once we receive the necessary information.

The consumer who filed a complaint with the Revdex.com first contacted Dannon via email at the end September, 2014, regarding consumer's alleged digestive health issues.  Dannon's Consumer Care Team responded via email communication.  Our Consumer Care Team has made several efforts to obtain...

the necessary information from this consumer with regards to the consumer's alleged Activia Challenge submission so that our team can conduct a proper investigation.  The consumer has failed to provide the Dannon Consumer Care Team with the necessary information and has not responded to our requests.  Dannon is committed to conducting a proper investigation into the matter once we receive the requisite information.

Dear [redacted],
Thank you for participating in the Activia Challenge. We value you as a customer, and appreciate the opportunity to respond to your concerns. In accordance with the official rules of the Challenge, in order to claim a refund, a consumer must send a...

redemption claim form along with an original store-identified cash register receipt or receipts dated between December 1, 2014 and April 30, 2015, with the purchase price(s) circled, along with the consumer's name and address and a brief description of why they did not see the benefits. To be eligible for a refund, a consumer must have consumed one (1) serving of an Activia product twice per day for four (4) weeks as part of a balanced diet and healthy lifestyle. The rules, along with the redemption form, can be found at www.Activia.us.com. We understand that your submission was returned to you by our fulfillment agency because the receipt did not specify the correct quantity required in compliance with the official rules. We would be happy to review your submission directly, and we invite you to re-submit your claim directly to our Consumer Care Manager. She can be reached at:The Dannon Company, Inc.; Attention: Petra K[redacted], Consumer Care Manager; [redacted]; White Plains, NY, [redacted]. Thank you again for being a valued customer. We sincerely regret any inconvenience this may have caused.
Sincerely, 
The Dannon Company, Inc.

Dear [redacted],
Thank you for participating in the Activia Challenge. We value you as a customer, and appreciate the opportunity to respond to your concerns. In accordance with the official rules of the Challenge, in order to claim a refund, a consumer must send a redemption claim form along with...

an original store-identified cash register receipt or receipts dated between December 1, 2014 and April 30, 2015, with the purchase price(s) circled, along with the consumer's name and address and a brief description of why they did not see the benefits. To be eligible for a refund, a consumer must have consumed one (1) serving of an Activia product twice per day for four (4) weeks as part of a balanced diet and healthy lifestyle. The rules, along with the redemption form, can be found at www.Activia.us.com. We understand that your submission was returned to you by our fulfillment agency because the receipt did not specify the correct quantity required in compliance with the official rules. We would be happy to review your submission directly, and we invite you to re-submit your claim directly to our Consumer Care Manager. She can be reached at:The Dannon Company, Inc.; Attention: Petra K[redacted], Consumer Care Manager; [redacted]; White Plains, NY, [redacted]. Thank you again for being a valued customer. We sincerely regret any inconvenience this may have caused.Sincerely,  The Dannon Company, Inc.

Review: My husband and I both consumed Dannon Oikos strawberry brand Greek yogurts daily for over a year now. A few months ago my husband became very ill after eating an Oikos strawberry Greek yogurt. He had to call out of work the next day and was home with severe stomach pains and diarrhea. After 24 hours he felt better, and went back to work assuming he had a stomach bug or had eaten something bad. The day after that, he went back to work and resumed his normal routine of eating an Oikos strawberry Greek yogurt when he got home from work. That night he was sick again, with stomach pains and diarrhea. Dannon Oikos yogurt was the only food he ate consistently on both occasions that he was sick. Our Doctor felt that he had food poisoning and advised us to throw away the remaining yogurt we had in the refrigerator (18 total). I contacted Dannon customer service after these incidents to report that the yogurt was bad. I had fished the empty containers out of the trash to provide your customer service agent [redacted] with the information. [redacted] stated that because I had rinsed the yogurt container out it could not be collected for testing purposes. She advised me that she would be sending me coupons in the mail to replace the yogurt that was thrown away. (I threw away 4 of the Oikos strawberry multipacks with 4 yogurts inside plus a few extra singles). I advised [redacted] over the phone I would prefer to be compensated as my husband said he would not be eating the yogurt again. [redacted] said she did not have the authority to compensate me and that she could only send coupons. A few weeks went by and I had not received anything in the mail from Dannon. I contacted Dannon online and again by phone on 4/17/13. I was then told that Dannon was not sending coupons due to the fact that I wanted compensation; a request which would need to be submitted in writing. I then mailed Dannon a letter on 4/18/13 explaining the situation and asked for compensation. I included with my letter a copy of a receipt I found with 3 out of the 4 Dannon multipacks I purchased. I could not find the other receipt in the trash for the remaining product. After not receiving a response from Dannon I called their customer service department on 5/30/13. I was told by the agent that a representative would call me back later that day as they did not have the information available. On 5/31/13 I called Dannon again after no one called me back the day prior. On 5/31/13 I spoke with [redacted] who eventually told me that my claim was rejected due to not having "evidence" that the yogurt caused my husband to be ill. I asked [redacted] what "evidence" Dannon was expecting, as I was not told that I needed to submit "evidence" when sending a letter. [redacted] was not able to answer my question and I requested to speak to a supervisor. I then spoke with [redacted]'s supervisor who again repeated that I did not submit "evidence". I asked the supervisor what Dannon considered as "evidence"? The supervisor was not able to give me a satisfactory answer to this question. The supervisor said that she would be sending my complaint to their corporate level as she could not do anything more at her level. Overall, I have had a very negative experience with Dannon and the miscommunication by the customer service department.Desired Settlement: I asked that the Dannon Company compensate me via check for $17.50 for the product that had to be disposed of and apologize to me for the horrible experience I have had with their company and its products.

Business

Response:

Please see the attached.

Review: I took the "Dannon Activia Challange" and the products made me ill. I sent in for the guarantee but did not receive anything in the mail. I followed up about the status of the refund and Dannon has failed to respondDesired Settlement: 79.80

Business

Response:

The consumer who filed a complaint with the Revdex.com first contacted Dannon via email at the end September, 2014, regarding consumer's alleged digestive health issues. Dannon's Consumer Care Team responded via email communication. Our Consumer Care Team has made several efforts to obtain the necessary information from this consumer with regards to the consumer's alleged Activia Challenge submission so that our team can conduct a proper investigation. The consumer has failed to provide the Dannon Consumer Care Team with the necessary information and has not responded to our requests. Dannon is committed to conducting a proper investigation into the matter once we receive the requisite information.