This is my experience at Indiandale Manor Apartments in Hot Springs, Arkansas, owned by Danny Thomas Company. I was going through a divorce and needed a place that was both affordable and safe. I chose Indiandale because the price couldn't be beat and I didn't feel unsafe. About 7 months into my 1 year lease, I start seeing roaches here and there. No big deal, I just get more adamant about keeping the sink, dishwasher, and trash clean. They do have pest control spray all units once a month, I believe.
Several weeks later, still dealing with roaches, I pull up to my apartment and my neighbor's door is wide open. He's going in and out of his apartment, leaving the door open each time, and what I saw when I looked inside was absolutely shocking. His floor was covered, and I am not exaggerating, in garbage. I knew immediately that's where my bug problem was coming from. When he finally moved out of his unit, my problem worsens. You can clearly see inside his apartment since the window is bare, and trash is still everywhere! There are also several holes in his side of our adjoined wall. I immediately bring it to the attention to the property manager.
In this time, I was in the hospital giving birth to my first baby. In the 2 days we were in the hospital (and no one was in the apartment) the roaches were starting to take over. I had to bring my newborn home to a roach infested apartment. To top it off, the neighboring unit was starting to reek from the outside and the floor was still covered in trash. It took them exactly 3 whole weeks to clean the trash out of this studio apartment and make an appointment to have the problem treated. Let me reiterate. It took them an entire 3 weeks to CALL to schedule an appointment with a pest control company, who then couldn't come to us for another week! Me and my newborn baby slept with all the lights on every night, and I bought numerous roach traps to scatter throughout the apartment.
Then it happened. I went to my baby's crib to change her diaper and I saw one. A roach scurried across her crib mattress just as I walked over to her. I lost it. As soon as I regained my composure, I walked to the office and told the manager, Phyllis, what I had seen. Of all my pleasant interactions with Phyllis, this time she was very rude and not understanding. She proceeded to tell me that Arkansas law states that as long as they're "treating" the situation, there's nothing I can do about it. I guess treating means waiting nearly a month to schedule an actual treatment. She then had the audacity to say that if this was my third child, I wouldn't care as much. She seriously said to my face that if my apartment was taken over by roaches and I saw one in my third child's bed, it wouldn't be a big deal. I don't know if she thought I was blowing this out of proportion or if she honestly didn't care. She knew that legally I was stuck there for the duration of my lease. She even refused to move us to a clean unit until mine was treated.
Having no nearby family, I packed myself and my baby and drove 3 hours to stay with the closest family we have. We spent 2 weeks living 3 hours away from our "home". I had time to cool down and reassess our situation. I asked my neighbors on the other side of me if they were having a roach problem, and they said they had been seeing more and more, which tells me they are spreading through the building quickly. I thought maybe if they treated the whole building, the roaches would get taken care of. When I asked the manager which units they were treating, she said mine and the empty one next to me. Not the whole building. I was certain once they got them out of my unit, they would just move to other units and eventually make their way back to me. I couldn't in good faith allow my newborn to sleep in a roach infested apartment any longer. We got out of there and never looked back.
My problem isn't that roaches took over. My problem is with the way they handled the situation. Why did the secretary Melissa wait so long to call someone? Why did they wait so long to clean the trash? They appear to take no interest in their tenants' well being, even the helpless newborn tenants. I would not advise my worst enemy to live in that place. If you must live here, do not sign a year lease because the bugs will have taken over by then. I cannot believe a company would be fine with their tenants living in such conditions and doing the absolute bare minimum with no regard to how the people paying their bills are effected.
This is my experience at Indiandale Manor Apartments in Hot Springs, Arkansas, owned by Danny Thomas Company. I was going through a divorce and needed a place that was both affordable and safe. I chose Indiandale because the price couldn't be beat and I didn't feel unsafe. About 7 months into my 1 year lease, I start seeing roaches here and there. No big deal, I just get more adamant about keeping the sink, dishwasher, and trash clean. They do have pest control spray all units once a month, I believe.
Several weeks later, still dealing with roaches, I pull up to my apartment and my neighbor's door is wide open. He's going in and out of his apartment, leaving the door open each time, and what I saw when I looked inside was absolutely shocking. His floor was covered, and I am not exaggerating, in garbage. I knew immediately that's where my bug problem was coming from. When he finally moved out of his unit, my problem worsens. You can clearly see inside his apartment since the window is bare, and trash is still everywhere! There are also several holes in his side of our adjoined wall. I immediately bring it to the attention to the property manager.
In this time, I was in the hospital giving birth to my first baby. In the 2 days we were in the hospital (and no one was in the apartment) the roaches were starting to take over. I had to bring my newborn home to a roach infested apartment. To top it off, the neighboring unit was starting to reek from the outside and the floor was still covered in trash. It took them exactly 3 whole weeks to clean the trash out of this studio apartment and make an appointment to have the problem treated. Let me reiterate. It took them an entire 3 weeks to CALL to schedule an appointment with a pest control company, who then couldn't come to us for another week! Me and my newborn baby slept with all the lights on every night, and I bought numerous roach traps to scatter throughout the apartment.
Then it happened. I went to my baby's crib to change her diaper and I saw one. A roach scurried across her crib mattress just as I walked over to her. I lost it. As soon as I regained my composure, I walked to the office and told the manager, Phyllis, what I had seen. Of all my pleasant interactions with Phyllis, this time she was very rude and not understanding. She proceeded to tell me that Arkansas law states that as long as they're "treating" the situation, there's nothing I can do about it. I guess treating means waiting nearly a month to schedule an actual treatment. She then had the audacity to say that if this was my third child, I wouldn't care as much. She seriously said to my face that if my apartment was taken over by roaches and I saw one in my third child's bed, it wouldn't be a big deal. I don't know if she thought I was blowing this out of proportion or if she honestly didn't care. She knew that legally I was stuck there for the duration of my lease. She even refused to move us to a clean unit until mine was treated.
Having no nearby family, I packed myself and my baby and drove 3 hours to stay with the closest family we have. We spent 2 weeks living 3 hours away from our "home". I had time to cool down and reassess our situation. I asked my neighbors on the other side of me if they were having a roach problem, and they said they had been seeing more and more, which tells me they are spreading through the building quickly. I thought maybe if they treated the whole building, the roaches would get taken care of. When I asked the manager which units they were treating, she said mine and the empty one next to me. Not the whole building. I was certain once they got them out of my unit, they would just move to other units and eventually make their way back to me. I couldn't in good faith allow my newborn to sleep in a roach infested apartment any longer. We got out of there and never looked back.
My problem isn't that roaches took over. My problem is with the way they handled the situation. Why did the secretary Melissa wait so long to call someone? Why did they wait so long to clean the trash? They appear to take no interest in their tenants' well being, even the helpless newborn tenants. I would not advise my worst enemy to live in that place. If you must live here, do not sign a year lease because the bugs will have taken over by then. I cannot believe a company would be fine with their tenants living in such conditions and doing the absolute bare minimum with no regard to how the people paying their bills are effected.