Danny's Auto Sales

Business responded:The customer contacted us for roof issues in September, we gave them in estimate 09/22/at which time the customer was told that their slate roof had several issues and really needed to be replacedThe customer stated they did not have the money to replace the roofWe gave them an option to repair the urgent leaks until they could afford to replace the roof; with us advising sooner rather than laterWe completed the repair on 10/25/at which time the customer did not have any leaksAs we all know it rained much of October and November last yearStill by the end of November the customer had not paid usWe contacted several times sending out invoices and suchFinally the customer sent us the payment stating that she wanted to make sure all leaks were repaired before payingThen a few weeks later we got a call stating they had a leak and we needed to come fix itWe went out only to find the leak in a completely different areaWe explained then it had been over months with no leaks in our area of repairHowever, since we were out there we went ahead and sealed the area as a courtesyWe also advised at that time we recommended them to replace entire roof and that we cannot be responsible for other leaks as the roof is in poor condition and our leak had stopped We then had this horrible ice dam winter on their deteriorated slates that crack easilyWe never got a call from the customer until July of this year wanting all their money refunded they stated that they got some other company to come fix the leaksWe did meet with the customer in July after they had work doneThey never called us prior to issue for us to investigateHowever their original leak was fixed and based on what we can tell now the bad winter created new damage to the very poor condition roof We did the work contracted to do, unfortunately when you have an old deteriorated slate roof we cannot guarantee the whole roof, which is why we recommended the replacement of roof in the first placeIf the customer would have contacted us prior to having the last work done we could have investigated the issue to see what the cause was, but unfortunately they did notThey chose to have another company do a repair in another area close to ours, which does not warrant a refundThe matter is we advised the customer they would have more issues and continually have to repair their deteriorated slate roof, we offered to replace it to prevent all further leaks and they declinedUs making small minor repairs in sections does not mean we warranty the entire roof, nor does it mean that the deteriorated fragile slates would last through this bad ice backup winter we had last yearWe did our best, repaired the leak, they held the money for months making sure it would not leak which it didn’t as they paid usThen months later they have new leaks, we cannot refund our money

Complainant sent the following response:Thanks again for your help with this matterI read the Business response to my complaint and so much of what he stated is very far off from the truthI Have never in my life had to deal with such a dishonest company / person.The following are all statements on his behalf:- The need to replace the entire roof ( I have a slate roof and after the work was done from the 3rd party, not only were all of the leaks fixed but he told me, the roof is in good shape and will last another + years)- Completed work done on 10/25/( we had paid them $and was going to pay the rest after the work was completedOn there last day they requested the balance and I had a credit card to put it onThey instructed that I call the office and give them the infoBefore I had a opportunity to do so, there still were leaksI called them and demanded they come back before I pay them the balanceI had to call several times and it wasn't until months later they came backBefore they left for a second time of which they stated the job was complete they said to call them if there still has a problemFirst off there customer service was horriblesecondly if you cant get it right after being on my roof two times and telling me everything is fixed, I don't want you on my roof at all.- He stated we paid him and after that they came out the 2nd time as a courtesy( WE DID NOT PAY THEM UNTIL AFTER THEY CAME OUT A SECOND TIME OF WHICH TOOK MONTHS! THE AREA'S THEY WORKED ON WERE THE SAME AREA'S AS PREVIOUS!! THERE WERE NO NEW LEAKS IN DIFFERENT AREA'S as he so stated in the Revdex.com business responseDue to both Myself and ***'s schedule we simply did not have time to deal with thisWe paid them and just moved onWhen spring came around we got different quotes from other company's to complete the job ALL OF WHICH COMMENTED ON THE POUR LEVEL OF CRAFTSMEN SHIP OF THE AREA'S C&C ROOFING WORKED ON!So yes, It was only months after the fact that I had vented to a friend about my whole experience and he suggested I should contact them and get my money backIn doing so, the owner came out and took some photos and asked me "what Im I looking to do" I requested $back, he replied, "well, thats not gonna happen." Before leaving he said he was going to go back to his office look at the photos and notes from the job and He would work something out to where we BOTH would be happy.A few days later, I received the letter of which I have attached.Thanks again for all your help, Feel Free to contact me if you need anything else.I have Cc this to my Legal representative of which is sending him a letter demanding a refund.Best Regards, [redacted]

Business responded:No slate roof is guaranteed for 50+ years! Especially not an old worn out one The customer is unaware of the whole case as we worked with [redacted] not ***They did not pay us $at any pointThey paid a $down payment on 09/22/2014, then they made a partial payment of $holding to make sure there was no leaksThey paid the $on 12/04/stating they were leak free If we had received calls we would have went out within a week or soonerThe only calls we had were over the outstanding balance they owedAs initially they were waiting for the first rain, but then eventually was days leak free.As for us not being able to fix the leak, we fixed the leaks in our contracted areaThe areas of their initial complaintThere were new leaksThe work on the new contractor’s invoice was not the same as oursHe removed an entire area and replaced additional slates The work order never mentioned poor craftsmanship or anything about previous repairWhile the invoice does look like something he could have picked up at any office supply store and made him, so the legitimacy does not seem realIt is the work he has claimed to have done.Below is the outside communication we have with his third party attorney he has also had contact us.I will explain to you in short, I have pictures of so called leaksLet address the leaks – we did not even make repairs on the front section of house where they had main leak and recent repairThey called us time about a leak below a window in our repair areaWhen we came and repaired there was lots of snow and ice on roof, while we were there we were advised they had a leak upon inspection we found out it was in different area than our original repairAs a courtesy since we were already there we did a temporary repair free of charge? They called us time only, we have not heard from them, until now when they are requesting a refund nearly a year after the work was doneKeep in mind they have an old beat up slate roofThe slates are like glass, and they are weathered and deterioratedWe recommended them to replace the roof as repairs would not fix issues just temporarily fix themWe did not offer a warranty with the repairs as we cannot guarantee expired roofsThe customer stated they did not have the money to replace they just wanted the small repairs, we strongly recommended to replace roof but again they declinedBy doing a leak repair we cannot guarantee the rest of the roof area, or future leaks, we stopped the leak they had [redacted] did not make final payment upon completion she stated she wanted to wait and make sure there were no more leaks at which time she paid us Dec4th (date we entered) since she went days without a leakIf they were still having leaks at the time why would they pay us? We have not heard from the customer after that last call in mid-December until they wanted their money backThe sun porch valley area we removed slate off roof there, Installed modified roof & gutter in this areaThey are still using the same gutter and modified The 2nd area the front upper roof we put modified roof over the metal roofWe recommended replacing the valley then but the customer refusedNow their new invoice is for exactly what we recommended but they did not want to pay the additional for at the timeThey had a new valley installed and tied into the roof we installedIf they would have a warranty (but this is a temporary repair so they don’t) that would terminate any warrantyThe roofs we installed are still on their areas and they are stating they have no active leaksTherefore that means our roof was not leakingThey needed more work done as we told them initially but they did not have the funds to pay for it at the time so they chose to what work they could affordThey are now wanting reimbursed for a roof and gutter they are still using and is not leakingWe have a copy of their invoice from other contractor and it is not for any work we didNor does is mention anything about our previous repairThey chose to get additional work done and that comes at a costUs doing a small minor repair again does NOT warranty the entire roofWe told them what they needed but they did not want to do all thatThey have no grounds for a refundIt was a harsh winter, they need a new roof, and the work we did is still fineWe have taken several pictures have documented work orders and contractsThe customer received the labor and material they paid forThey had additional work done that they paid for all charges are validWe will not refund their money further more if litigation is needed we will request payment for all legal charges from the customerTake whatever steps you would like but our decision stands with no refund

Business responded:The customer contacted us for roof issues in September, we gave them in estimate 09/22/at which time the customer was told that their slate roof had several issues and really needed to be replacedThe customer stated they did not have the money to replace the roofWe gave
them an option to repair the urgent leaks until they could afford to replace the roof; with us advising sooner rather than laterWe completed the repair on 10/25/at which time the customer did not have any leaksAs we all know it rained much of October and November last yearStill by the end of November the customer had not paid usWe contacted several times sending out invoices and suchFinally the customer sent us the payment stating that she wanted to make sure all leaks were repaired before payingThen a few weeks later we got a call stating they had a leak and we needed to come fix itWe went out only to find the leak in a completely different areaWe explained then it had been over months with no leaks in our area of repairHowever, since we were out there we went ahead and sealed the area as a courtesyWe also advised at that time we recommended them to replace entire roof and that we cannot be responsible for other leaks as the roof is in poor condition and our leak had stopped We then had this horrible ice dam winter on their deteriorated slates that crack easilyWe never got a call from the customer until July of this year wanting all their money refunded they stated that they got some other company to come fix the leaksWe did meet with the customer in July after they had work doneThey never called us prior to issue for us to investigateHowever their original leak was fixed and based on what we can tell now the bad winter created new damage to the very poor condition roof We did the work contracted to do, unfortunately when you have an old deteriorated slate roof we cannot guarantee the whole roof, which is why we recommended the replacement of roof in the first placeIf the customer would have contacted us prior to having the last work done we could have investigated the issue to see what the cause was, but unfortunately they did notThey chose to have another company do a repair in another area close to ours, which does not warrant a refundThe matter is we advised the customer they would have more issues and continually have to repair their deteriorated slate roof, we offered to replace it to prevent all further leaks and they declinedUs making small minor repairs in sections does not mean we warranty the entire roof, nor does it mean that the deteriorated fragile slates would last through this bad ice backup winter we had last yearWe did our best, repaired the leak, they held the money for months making sure it would not leak which it didn’t as they paid usThen months later they have new leaks, we cannot refund our money

Complainant sent the following response:Thanks again for your help with this matterI read the Business response to my complaint and so much of what he stated is very far off from the truthI Have never in my life had to deal with such a dishonest company / person.The following are all statements on his behalf:- The need to replace the entire roof ( I have a slate roof and after the work was done from the 3rd party, not only were all of the leaks fixed but he told me, the roof is in good shape and will last another + years)- Completed work done on 10/25/( we had paid them $and was going to pay the rest after the work was completedOn there last day they requested the balance and I had a credit card to put it onThey instructed that I call the office and give them the infoBefore I had a opportunity to do so, there still were leaksI called them and demanded they come back before I pay them the balanceI had to call several times and it wasn't until months later they came backBefore they left for a second time of which they stated the job was complete they said to call them if there still has a problemFirst off there customer service was horriblesecondly if you cant get it right after being on my roof two times and telling me everything is fixed, I don't want you on my roof at all.- He stated we paid him and after that they came out the 2nd time as a courtesy( WE DID NOT PAY THEM UNTIL AFTER THEY CAME OUT A SECOND TIME OF WHICH TOOK MONTHS! THE AREA'S THEY WORKED ON WERE THE SAME AREA'S AS PREVIOUS!! THERE WERE NO NEW LEAKS IN DIFFERENT AREA'S as he so stated in the Revdex.com business response. Due to both Myself and ***'s schedule we simply did not have time to deal with thisWe paid them and just moved onWhen spring came around we got different quotes from other company's to complete the job ALL OF WHICH COMMENTED ON THE POUR LEVEL OF CRAFTSMEN SHIP OF THE AREA'S C&C ROOFING WORKED ON!So yes, It was only months after the fact that I had vented to a friend about my whole experience and he suggested I should contact them and get my money backIn doing so, the owner came out and took some photos and asked me "what Im I looking to do" I requested $back, he replied, "well, thats not gonna happen." Before leaving he said he was going to go back to his office look at the photos and notes from the job and He would work something out to where we BOTH would be happy.A few days later, I received the letter of which I have attached.Thanks again for all your help, Feel Free to contact me if you need anything else.I have Cc this to my Legal representative of which is sending him a letter demanding a refund.Best Regards,*** ***