On 7/17/at about 12:03pm *** *** came in to Danny's Automotive with his *** *** Laredo requesting to install his own transfer case part on the vehicle*** *** had mentioned that he had bought this part from a local junk yard and that the transfer case came out of a newer
model vehicle and also said that the people that sold him the part told him that even though the part was a little different it should work on his older model(So it was a used part not a brand new part like *** *** had mentioned in the Revdex.com statement). We gave *** *** the price to replace his own transfer case part he brought for labor charge of $and mentioned that we do not warranty parts supplied by the customerCustomer agreed and signed the Repair Order and we went ahead with the removing and replacing of his partAlthough the transfer case was a little different from the one on his car originally it only goes in one way and the replacing of the part went fine however what we did notice is that the drive line had accessive play and was making noiseNo other damages happened or were noticed at installationAt about 3:25pm the same day, *** *** came in to pick up the vehicle and we made him aware of what was noticed and we showed him the drive line and customer stated he would take care of itA few days later customer called the shop stating there is someking of leak and we asked him to bring in the vehicle so that we can take a look at what was leakingCustomer stated he would come in the next day but customer didn't show upFew days after that we've recieve this Revdex.com complaintWe called *** *** right away and asked him if he can come in for us to inspect the vehicleCustomer told us he would be in the following day but unfortunately once again he didn't show up*** *** is a valued customer of ours, he has been here times on 1/30/15, 2/9/15, 4/2/and 7/1/prior to 7/17/visitEach of these times *** *** brought his own parts and we are always upfront with *** *** and all of our customers about No Warranty on customer supplied partsThis is the first time there has been an issueWe always try our best to take care of each customer and any issues that may ariseWe are a bit surprised to read this Revdex.com Statement from the customer since this is the first that we hear of *** *** complaints that he had stated*** *** had not expressed to us that he felt we damaged the parts and that we had a discussion about it and refused to fix itWe had not been given a chance to inspect the vehicle after the installation of the part or have a conversation addressing customers concernsIts been days since the installation of the replaced part and we still haven't seen the vehicle back at the shopWe are more than willing to work with the customer if he just brings the vehicle and his concerns to the shop so that we can properly as the situation and see what we can do for himIts possible that the used part customer got had bad seals already because its possible for seals to dry out when sitting on the shelf and unfortunately that's the chance you take with used partsHowever it is not clear what the issue is in this case since we have not yet inspected and identified the leak on the vehicleThere is not much we can do at this point without seeing the vehicle
On 7/17/at about 12:03pm *** *** came in to Danny's Automotive with his *** *** Laredo requesting to install his own transfer case part on the vehicle*** *** had mentioned that he had bought this part from a local junk yard and that the transfer case came out of a newer
s the situation and see what we can do for himIts possible that the used part customer got had bad seals already because its possible for seals to dry out when sitting on the shelf and unfortunately that's the chance you take with used partsHowever it is not clear what the issue is in this case since we have not yet inspected and identified the leak on the vehicleThere is not much we can do at this point without seeing the vehicle
model vehicle and also said that the people that sold him the part told him that even though the part was a little different it should work on his older model(So it was a used part not a brand new part like *** *** had mentioned in the Revdex.com statement). We gave *** *** the price to replace his own transfer case part he brought for labor charge of $and mentioned that we do not warranty parts supplied by the customerCustomer agreed and signed the Repair Order and we went ahead with the removing and replacing of his partAlthough the transfer case was a little different from the one on his car originally it only goes in one way and the replacing of the part went fine however what we did notice is that the drive line had accessive play and was making noiseNo other damages happened or were noticed at installationAt about 3:25pm the same day, *** *** came in to pick up the vehicle and we made him aware of what was noticed and we showed him the drive line and customer stated he would take care of itA few days later customer called the shop stating there is someking of leak and we asked him to bring in the vehicle so that we can take a look at what was leakingCustomer stated he would come in the next day but customer didn't show upFew days after that we've recieve this Revdex.com complaintWe called *** *** right away and asked him if he can come in for us to inspect the vehicleCustomer told us he would be in the following day but unfortunately once again he didn't show up*** *** is a valued customer of ours, he has been here times on 1/30/15, 2/9/15, 4/2/and 7/1/prior to 7/17/visitEach of these times *** *** brought his own parts and we are always upfront with *** *** and all of our customers about No Warranty on customer supplied partsThis is the first time there has been an issueWe always try our best to take care of each customer and any issues that may ariseWe are a bit surprised to read this Revdex.com Statement from the customer since this is the first that we hear of *** *** complaints that he had stated*** *** had not expressed to us that he felt we damaged the parts and that we had a discussion about it and refused to fix itWe had not been given a chance to inspect the vehicle after the installation of the part or have a conversation addressing customers concernsIts been days since the installation of the replaced part and we still haven't seen the vehicle back at the shopWe are more than willing to work with the customer if he just brings the vehicle and his concerns to the shop so that we can properly a
Unfortunately we don't have this consumer in our records as ever brining her car in for repairs