Danny's Drive-in

From: S*** *** [mailto:***] Sent: Wednesday, July 13, 9:PM To: Revdex.com Subject: RE: Complaint #***7 I could not respond earlier to your email below because your website did not recognize my email address. It took month for Danny's Drive in to respond and you only allowed me about days to respond & closed the case! I am happy they changed their pricing and I am not looking for a free lobster roll. I still feel cheated out of over $change from the original posted pricing at the time of purchase and will surely not go there again. Many others offered their opinions and they agree prices are too high. We will go elsewhere. Thank you for your help. Subject: A message from your Revdex.com Revdex.com, IncBerlin Road Cromwell, CT Phone: (860) 740-Fax: (860) [email protected] www.Revdex.com.org/connecticut 7/13/2016 *** *** *** *** ***

Website shows pricing not current Ordered lobster rolls & side of fries Paid $but should have paid $ Did not realize it until I got home & checked their website When I called them on it, the girl (manager?) just said prices have gone up I get it, but correct prices should be posted so people know that beforehand, especially with "seasonal" seafood such as lobster Also, they advertise the lobster meat weighs over 1/pound - not nearly so, even with the roll I weighed one myself The staff could have been pocketing the extra $and if that is true, times x-amount of customers per day for this product alone, somebody is getting rich here and scamming the public I just want them to post correct "seasonal" pricing and I want my refund due of $or a free lobster roll at least They offered me ice cream! This may sound petty, but I was just trying to please a senior citizen with dementia with this special lunch today!

Complaint ID#: ***Company Name: Danny's Drive-InCompany Contact Name: *** ***
*** *** *** ***Company Contact Email: **No Response**Consumer's Name: *** ***Revdex.com Staff Member
(if you know): **No Response**Complaint Information: As requested we are responding to a complaint in reference to menu pricingOur website did not have current pricing on specific (seasonal) menu itemsComplaining customer brought the discrepancy to our attention and pricing was rectified that date of complaintOur menu clearly states "all menu items (prices) subject to change"We happily thanked her profusely and offered her a shake and fries for the inconvenienceShe declined and rudely demanded her money back for the difference in our current pricing or a free lobster rollWe apologized again for the inconvenience but we CLEARLY post on our special board "Market Price" for lobsterDanny's is a very small business with a lot of competitionWe do not feel we need to offer her a "free lobster roll" or the difference in the pricingFood costs rise weeklySmall businesses struggle more today than everWe have been consistent with the rise and fall just to stay in business*She accused our employees of stealing and "pocketing" the moniesI am happy to follow through to bring suit to such said individuals and the accuser*She claims the weight of lobster meat (in the roll) is NOT 1/4lb when in fact it is to be exact ("over 1/4lb")*She called us scammers which we would be again happy to follow through with defamationWe will not be held "hostage" or threatenedOur menu is not a binding contractWe have pleased the town of Stratford and surrounding towns in FFLD county since We are confident we please 99% of our customersIf we don't we ALWAYS compensate for any and all inconveniencesMs* *** is still entitled to her offering of fries (3.59) and a shake (4.29) if she wishes for her troublesSincerely, Danny's Drive-InSent on: 7/5/12:31:AM