Danny's General Contracting LLC

In response to the letter I received from you at the Revdex.com concerning the roof that was installed at [redacted] place at [redacted] ***0, in the year of When I first went to look at this job to do an estimate in the year of [redacted] told me she had an issue of water going behind the gutters running at themWhen I did the roof, the gutters where full of leavesI had my men clean them out for her for freeI thought this would solve her problem since I don't do gutters as I told herNote: The gutters where not mounted to the roof but to the facia boards on the houseI received a call from [redacted] in the spring of stating she had a leak in the bathroom around ceilingI went there and saw no signs of a leakShe said she heard a dripping soundI told her it was probly the rain hitting the metal cover over the exhaust fan on the roofI recived a call from [redacted] in the fall of saying that one of the sky light had a leakOnce agin I went to her home and I saw no sings of a leakmake sure The porch is a open air porch with no wallsI told her it was probably condensation because it's a open air porchI also received two more calls in the fall of about water going behind the gutters, I told her I was not responsible for the gutter cause I had not put the on her homeBut out of courtesy I would look at the gutters and give my opinion but you have to call me when its raining hard so I could seeThis is the only time she had a problemI would have gone down to see the don't do guttersShe called left a message, I was out at the time and returned her call around 1:pmI got her answering machine and left her a message to call me againI got no return phone call from herWinter arrived she called in the spring of and my wife took the call and said that she called and again I called her and no answer so I left a message and no call backThen I recived no more calls from her, till I got this letterIn response to the roofI did not replace any plywood sheathing on the roof I removed shingles, roof paper, drip edge, pipe boots and ventsI installed drip edge to plywood in exact order as old drip edge was installedI installed ice barrier on eves and valleys, roof membrane, and shingles and pipe bootsIn questions to the nails length I used , they were the nails that [redacted] said that was for the architectural shingle that I usedAs for the leak where the porch joins the houseWater is not going into but behind it and splashing on porchI suggested to install seamless gutters upon job completion since the gutters were defective and I would call the man I use for seamless guttersTo my knowledge this was not doneI know I have did a good job and no leaks in the house and none of the shingles were coming up off the roofI have in closed a copy of the contract, this contract was done before we got our new ones from our lawyer that is required by the stateIf you have any more questions please fell free to call or write to me Sincerely, Danny WM [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.February 11, 2016 RE: Complaint #***I will state here that I did not think to document dates of phone calls and other activity, if any, as I truly expected the guaranteed satisfactionThere was never an issue with the rain gutters with the older roof which was approximately years oldIf there were too many leaves in the gutter the water would run over the front, not behindIn a small leak began inside the houseAfter the new roof was installed in the water would run off the roof and behind the rain gutters around the perimeter of the house and down the side of the house in places.There was never a leak in the bathroom but the vent does make a tapping noise at times which I had questioned, (I thought it might be a leak) and I just live with the sound which will occur at times without evidence of wind or rainIn the summer of Danny’s General Contracting installed a new roofAfter the new roof was installed rain water would run behind the rain gutters instead of into themAlso there was now a leak on the porch and it was originally thought that it originated at the skylightsEven if the skylights were resealed it did not correct that leakEach time I called I was told it would need to be raining when the contractor came to look at itI don’t believe he ever came when it was rainingJust the snow melting off the roof caused the porch to leakIt did not need to be rainingThe porch never had a leak prior to the new roof.I am not aware of the Contractor ever coming to look while it was raining and leaking and no resolution was offered. I had to get someone here to correct the problem before it caused any real damageIt was found during the recent repair that there was a hole under the shingles in the valley where the porch roof meets the house roofThis is what was causing the leakSo, for now, there is no leak on the porch, but I have no confidence in the rest of the roof. Some issues found were: 1"1/nails used, 1"1/are required for architectural shinglesNails were found to be to close to the seam of the shingle above itValley materials sliced with knife during installation causing a leakShingle cuts in valley done improperly cutting into layer below in spotsDrip edge installed over ice and water barrier allowing water to run behind drip edgeDrip edge was installed so tight to fascia flashing was needed to direct water into gutterThere are photos, if needed, of the hole, rusty nails and the wet porch. It was suggested that I consider having the roof redone to ensure completeness and durabilityFor my own peace of mind, going forward, I tend to agree. Sincerely, *** ***

In response to the letter I received from you at the Revdex.com concerning the roof that was installed at *** *** place at *** *** *** *** *** *** ***0, in the year of When I first went to look at this job to do an estimate in the year of *** told me she had an
issue of water going behind the gutters running at themWhen I did the roof, the gutters where full of leavesI had my men clean them out for her for freeI thought this would solve her problem since I don't do gutters as I told herNote: The gutters where not mounted to the roof but to the facia boards on the houseI received a call from *** *** in the spring of stating she had a leak in the bathroom around ceilingI went there and saw no signs of a leakShe said she heard a dripping soundI told her it was probly the rain hitting the metal cover over the exhaust fan on the roofI recived a call from *** *** in the fall of saying that one of the sky light had a leakOnce agin I went to her home and I saw no sings of a leakmake sure. The porch is a open air porch with no wallsI told her it was probably condensation because it's a open air porchI also received two more calls in the fall of about water going behind the gutters, I told her I was not responsible for the gutter cause I had not put the on her homeBut out of courtesy I would look at the gutters and give my opinion but you have to call me when its raining hard so I could seeThis is the only time she had a problemI would have gone down to see the don't do guttersShe called left a message, I was out at the time and returned her call around 1:pmI got her answering machine and left her a message to call me againI got no return phone call from herWinter arrived she called in the spring of and my wife took the call and said that she called and again I called her and no answer so I left a message and no call backThen I recived no more calls from her, till I got this letterIn response to the roofI did not replace any plywood sheathing on the roof. I removed shingles, roof paper, drip edge, pipe boots and ventsI installed drip edge to plywood in exact order as old drip edge was installedI installed ice barrier on eves and valleys, roof membrane, and shingles and pipe bootsIn questions to the nails length I used , they were the nails that *** said that was for the architectural shingle that I usedAs for the leak where the porch joins the houseWater is not going into but behind it and splashing on porchI suggested to install seamless gutters upon job completion since the gutters were defective and I would call the man I use for seamless guttersTo my knowledge this was not doneI know I have did a good job and no leaks in the house and none of the shingles were coming up off the roofI have in closed a copy of the contract, this contract was done before we got our new ones from our lawyer that is required by the stateIf you have any more questions please fell free to call or write to me. Sincerely, Danny WM***