Please be advised that Corey, who handles contracts at our store, has been in touch with Olga Taylor and emailed her clarification this morningAs I noted in my last reply, I made sure these contracts were entered and processed by last Thursday She purchased appliances from our store, a double oven gas range and a microwaveShe did NOT pay for the microwave warranty but as part of the sale the salesperson included it in her purchaseThere is a year DOP (DATE OF PURCHASE) warranty for the range and a year (DATE OF PURCHASE) warranty for her microwave on her order EVERY extended warranty includes the first year of coverage through the manufacturer and the additional years through the warranty companyThis is the policy of EVERY appliance extended warranty company The extended warranty for her microwave is a year warranty from the date of purchaseOne year is from the manufacturer the additional year is through the warranty companyI am attaching her original invoice to this email for clarificationShe received this same invoice so there should be no confusion Thank you [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive some contracts but the timing on the microwave's extended warranty is not accurateI emailed Cory S***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Customer complaints are taken seriously at our companyWe have been in contact with the customer and the manufacturerThe customer's original claim that we sold him a used refrigerator was not supported by the manufacturerAs per their records and ours he was sold an unused refrigeratorIt was manufactured in and delivered in but never used or sold to anyone else. We do not make the machines and try our best to help customers if there's ever a service issue with their applianceWe've worked tirelessly to try to find a resolution to his refrigerator being repaired or replacedDuring the time of his complaint he was advised that the unit was still under warranty and should call the manufacturer to have the unit repaired while under warrantyAs per the manufacturer, the customer reached out to them during his year warranty period but he adamantly refused repair or service of any type and wanted a replacementThe Manufacturer's Executive Liaison advised him that they would be unable to accommodate a replacement of the unitThey are unable to issue a credit for a unit that has no service history or diagnosis by a tech of having a manufacturer defect. They were never given the opportunity to see the unit and determine if repair or replacement is neededUnless a customer purchases an extended warranty, the appliance is covered for the *** year from delivery date by the manufacturerAfter year the customer is responsible for any service repairsWe've exhausted all of our abilities to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I also have launched a thorough investigationAfter careful review this is what I have PROVEN to be trueI have spoken with a SUPERVISOR at the Electrolux company on Wednesday 9/**/(MsTiffany P***)After explaining what I originally was told by a telephone rep at Electrolux, and then what MsVanessa from the AHC appliance told me, MsP*** did her own researchThis is what she found:A) The refrigerator that was manufactured in February was registered with Electrolux to a buyer on May ***, *** *** *** of Long Island, New York.B) AHC Appliance contacted Electrolux to CHANGE THE REGISTRATION from *** *** to my name on 9/**/2017C) MsP*** confirmed that it IS the same serial number which is like a social security number and only ONE like it exists.D) MsP*** confirmed to me that it IS possible to change the registration info, which is contrary to what MsVanessa of AHC told me that it wasn't possibleI did speak PERSONALLY BY PHONE with *** *** *** who told me that he DID buy this refrigerator in from AHCHe experienced a major problem with the freezer part of the refrigerator and fought with them to take it back, which they didHe also did tell me that he would NEVER do business with them due to the problem(s) he had wit themThe problem I am experiencing with the refrigerator is the EXACT SAME PROBLEM that MrL*** describedBased upon the above information, the ONLY POSSIBLE conclusion is that this refrigerator that was sold to me as a new refrigerator is actually a year old refrigerator that was sold to and then returned by another customerit still has the SAME defect that it had years agoI ordered and paid for a NEW refrigerator, which is NOT what I receivedI stand by my original request (now a DEMAND) for a NEW REPLACEMENT refrigeratorThis refrigerator has ruined over $worth of food, PLUS it is continuously running due to it's problem costing me additional expense in electricityI am also requesting to be compensated for this at this time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please be advised that Corey, who handles contracts at our store, has been in touch with Olga Taylor and emailed her clarification this morningAs I noted in my last reply, I made sure these contracts were entered and processed by last Thursday She purchased appliances from our store, a double oven gas range and a microwaveShe did NOT pay for the microwave warranty but as part of the sale the salesperson included it in her purchaseThere is a year DOP (DATE OF PURCHASE) warranty for the range and a year (DATE OF PURCHASE) warranty for her microwave on her order. EVERY extended warranty includes the first year of coverage through the manufacturer and the additional years through the warranty companyThis is the policy of EVERY appliance extended warranty company The extended warranty for her microwave is a year warranty from the date of purchaseOne year is from the manufacturer the additional year is through the warranty companyI am attaching her original invoice to this email for clarificationShe received this same invoice so there should be no confusion Thank you*** ***
Hi ***, We apologize for the issue that you are having with your Electrolux refrigeratorWe take all customer complaints seriously and launched a thorough investigationAfter careful review, this is what we found The EW23BC85KS refrigerator that we sold to you was manufactured in
February of However, it was a Brand New, Never Used, Factory Sealed piece and was only sold to buyer, you, in We have contacted Electrolux directly @ ###-###-#### and they have confirmed that the serial number: *** which is unique to each appliance has been registered Once and Only to *** ***Electrolux does Not have information of any other buyer being registered with this serial number and therefore was unable to support the claim that there was another ownerI’ve attached a copy of the Lost Proof of Purchase letter that was sent to you from ElectroluxThis letter is used to initiate service and can only be given to one buyerOur records also confirm that the Refrigerator with the Model# EW23BC85KS, Serial #*** was Brand New and you are the only buyer for that particular pieceThis would be against our company policy to sell a used applianceWe do not sell USED appliances.Electrolux provides a 1-year service warranty that is effective from the delivery dateThe issue that you are having with your refrigerator is a service issue and is covered by the manufacturer, Electrolux, until October *** Please contact them as soon as possible to repair your refrigerator while it’s still under warrantyThe Electrolux Service Center number is ###-###-####.Electrolux has informed us that you spoke with them on September ***, to schedule serviceWe sent them the proof of purchase on your behalf to facilitate the service repairAgain, we sincerely apologize for the trouble that you are having with the refrigeratorUnfortunately, AHC cannot fulfill your request for a new refrigerator based on the fact that we did not sell you a used piecePlease contact Electrolux as soon as possible to have your service issue resolvedThe service number is ###-###-#### and you can also link to their website at***
Please be advised that I am in receipt of your email dated today 11/*/RE# ***The service contracts that we sell are through 3rd parties, independent service contract companies (which is standard in the appliance industry) Unfortunately the company that we were using at the time that ***
*** made her purchase has not been forthcoming about supplying documentation verifying the extended warranties she is looking for Needless to say we no longer use this contract companyOur contact person here, Corey did speak with ** *** and he has been diligently trying to get this information over to herIn consideration of this delay we are going to purchase contracts form a different providerThe contracts take 1-days so she should have her contract information by Thursday 11/*/or Friday 11/*/16 at the latestSomeone form our store will contact her today with this informationSincerely, Sandy T**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
By the time AHC Appliances got the issue of this refrigerator being registered to someone else, the warranty on it HAD EXPIREDI never refused serviceAs a matter of fact it was because I attempted to GET SERVICE ON IT and was refused service by the manufacturer that I discovered this whole issue that became a nightmareNow, I am stuck with a defective refrigerator that is out of warranty and the reason that it was never repaired to begin with IS THE FAULT OF AHC APPLIANCES.I will have no choice at this point but to file a lawsuit against AHC APPLIANCES since they are not willing to accept responsibility for their multiple mistakes in selling me this old and defective unit that they should not have sold me in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please be advised that Corey, who handles contracts at our store, has been in touch with Olga Taylor and emailed her clarification this morningAs I noted in my last reply, I made sure these contracts were entered and processed by last Thursday She purchased appliances from our store, a double oven gas range and a microwaveShe did NOT pay for the microwave warranty but as part of the sale the salesperson included it in her purchaseThere is a year DOP (DATE OF PURCHASE) warranty for the range and a year (DATE OF PURCHASE) warranty for her microwave on her order EVERY extended warranty includes the first year of coverage through the manufacturer and the additional years through the warranty companyThis is the policy of EVERY appliance extended warranty company The extended warranty for her microwave is a year warranty from the date of purchaseOne year is from the manufacturer the additional year is through the warranty companyI am attaching her original invoice to this email for clarificationShe received this same invoice so there should be no confusion Thank you [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive some contracts but the timing on the microwave's extended warranty is not accurateI emailed Cory S***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Customer complaints are taken seriously at our companyWe have been in contact with the customer and the manufacturerThe customer's original claim that we sold him a used refrigerator was not supported by the manufacturerAs per their records and ours he was sold an unused refrigeratorIt was manufactured in and delivered in but never used or sold to anyone else. We do not make the machines and try our best to help customers if there's ever a service issue with their applianceWe've worked tirelessly to try to find a resolution to his refrigerator being repaired or replacedDuring the time of his complaint he was advised that the unit was still under warranty and should call the manufacturer to have the unit repaired while under warrantyAs per the manufacturer, the customer reached out to them during his year warranty period but he adamantly refused repair or service of any type and wanted a replacementThe Manufacturer's Executive Liaison advised him that they would be unable to accommodate a replacement of the unitThey are unable to issue a credit for a unit that has no service history or diagnosis by a tech of having a manufacturer defect. They were never given the opportunity to see the unit and determine if repair or replacement is neededUnless a customer purchases an extended warranty, the appliance is covered for the *** year from delivery date by the manufacturerAfter year the customer is responsible for any service repairsWe've exhausted all of our abilities to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I also have launched a thorough investigationAfter careful review this is what I have PROVEN to be trueI have spoken with a SUPERVISOR at the Electrolux company on Wednesday 9/**/(MsTiffany P***)After explaining what I originally was told by a telephone rep at Electrolux, and then what MsVanessa from the AHC appliance told me, MsP*** did her own researchThis is what she found:A) The refrigerator that was manufactured in February was registered with Electrolux to a buyer on May ***, *** *** *** of Long Island, New York.B) AHC Appliance contacted Electrolux to CHANGE THE REGISTRATION from *** *** to my name on 9/**/2017C) MsP*** confirmed that it IS the same serial number which is like a social security number and only ONE like it exists.D) MsP*** confirmed to me that it IS possible to change the registration info, which is contrary to what MsVanessa of AHC told me that it wasn't possibleI did speak PERSONALLY BY PHONE with *** *** *** who told me that he DID buy this refrigerator in from AHCHe experienced a major problem with the freezer part of the refrigerator and fought with them to take it back, which they didHe also did tell me that he would NEVER do business with them due to the problem(s) he had wit themThe problem I am experiencing with the refrigerator is the EXACT SAME PROBLEM that MrL*** describedBased upon the above information, the ONLY POSSIBLE conclusion is that this refrigerator that was sold to me as a new refrigerator is actually a year old refrigerator that was sold to and then returned by another customerit still has the SAME defect that it had years agoI ordered and paid for a NEW refrigerator, which is NOT what I receivedI stand by my original request (now a DEMAND) for a NEW REPLACEMENT refrigeratorThis refrigerator has ruined over $worth of food, PLUS it is continuously running due to it's problem costing me additional expense in electricityI am also requesting to be compensated for this at this time
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please be advised that Corey, who handles contracts at our store, has been in touch with Olga Taylor and emailed her clarification this morningAs I noted in my last reply, I made sure these contracts were entered and processed by last Thursday She purchased appliances from our store, a double oven gas range and a microwaveShe did NOT pay for the microwave warranty but as part of the sale the salesperson included it in her purchaseThere is a year DOP (DATE OF PURCHASE) warranty for the range and a year (DATE OF PURCHASE) warranty for her microwave on her order. EVERY extended warranty includes the first year of coverage through the manufacturer and the additional years through the warranty companyThis is the policy of EVERY appliance extended warranty company The extended warranty for her microwave is a year warranty from the date of purchaseOne year is from the manufacturer the additional year is through the warranty companyI am attaching her original invoice to this email for clarificationShe received this same invoice so there should be no confusion Thank you*** ***
Hi ***, We apologize for the issue that you are having with your Electrolux refrigeratorWe take all customer complaints seriously and launched a thorough investigationAfter careful review, this is what we found The EW23BC85KS refrigerator that we sold to you was manufactured in
February of However, it was a Brand New, Never Used, Factory Sealed piece and was only sold to buyer, you, in We have contacted Electrolux directly @ ###-###-#### and they have confirmed that the serial number: *** which is unique to each appliance has been registered Once and Only to *** ***Electrolux does Not have information of any other buyer being registered with this serial number and therefore was unable to support the claim that there was another ownerI’ve attached a copy of the Lost Proof of Purchase letter that was sent to you from ElectroluxThis letter is used to initiate service and can only be given to one buyerOur records also confirm that the Refrigerator with the Model# EW23BC85KS, Serial #*** was Brand New and you are the only buyer for that particular pieceThis would be against our company policy to sell a used applianceWe do not sell USED appliances.Electrolux provides a 1-year service warranty that is effective from the delivery dateThe issue that you are having with your refrigerator is a service issue and is covered by the manufacturer, Electrolux, until October *** Please contact them as soon as possible to repair your refrigerator while it’s still under warrantyThe Electrolux Service Center number is ###-###-####.Electrolux has informed us that you spoke with them on September ***, to schedule serviceWe sent them the proof of purchase on your behalf to facilitate the service repairAgain, we sincerely apologize for the trouble that you are having with the refrigeratorUnfortunately, AHC cannot fulfill your request for a new refrigerator based on the fact that we did not sell you a used piecePlease contact Electrolux as soon as possible to have your service issue resolvedThe service number is ###-###-#### and you can also link to their website at***
Please be advised that I am in receipt of your email dated today 11/*/RE# ***The service contracts that we sell are through 3rd parties, independent service contract companies (which is standard in the appliance industry) Unfortunately the company that we were using at the time that ***
*** made her purchase has not been forthcoming about supplying documentation verifying the extended warranties she is looking for Needless to say we no longer use this contract companyOur contact person here, Corey did speak with ** *** and he has been diligently trying to get this information over to herIn consideration of this delay we are going to purchase contracts form a different providerThe contracts take 1-days so she should have her contract information by Thursday 11/*/or Friday 11/*/16 at the latestSomeone form our store will contact her today with this informationSincerely, Sandy T**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
By the time AHC Appliances got the issue of this refrigerator being registered to someone else, the warranty on it HAD EXPIREDI never refused serviceAs a matter of fact it was because I attempted to GET SERVICE ON IT and was refused service by the manufacturer that I discovered this whole issue that became a nightmareNow, I am stuck with a defective refrigerator that is out of warranty and the reason that it was never repaired to begin with IS THE FAULT OF AHC APPLIANCES.I will have no choice at this point but to file a lawsuit against AHC APPLIANCES since they are not willing to accept responsibility for their multiple mistakes in selling me this old and defective unit that they should not have sold me in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***