Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Customer provided us with all relevant information for a warranty claim, we acknowledged receipt and requested services on behalf of the customer from the local upholstery service provider, an independent expert in upholstery repairSending a local repair expert is our business practice for all warranty claimsThe upholstery expert coordinated a visit with the customer, and promptly arrived at customers home and assessed the items noting that all issues could be repaired fully and completelyOur upholstery expert offered to take the item to their repair shop, at our cost, for complete repairs to the customers satisfactionCustomer declined opportunity to have repairs completed, free of charge, insisting that a replacement was the only option Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) My response to this is when I bought the sofa set the warranty stated one replacement My complaint was given to them within two weeks of purchaseWhen sign my contact it stated one replacement I don't want a new sofa set taken out of my home carried else where to be fixedIn the mean time I have no sofa in my house for maybe a week or longerI don't have a spare set that I can use while I wait for the repairMy main concern is a new sofa set shouldn't be broke in a few weeks which leads me to believe the sofa is faulty so I think it's within my rights to have a replacement on that reason alone
Initial Business Response /* (1000, 5, 2015/10/09) */
Customer provided us with all relevant information for a warranty claim, we acknowledged receipt and requested services on behalf of the customer from the local upholstery service provider, an independent expert in upholstery repairSending a
local repair expert is our business practice for all warranty claimsThe upholstery expert coordinated a visit with the customer, and promptly arrived at customers home and assessed the items noting that all issues could be repaired fully and completelyOur upholstery expert offered to take the item to their repair shop, at our cost, for complete repairs to the customers satisfactionCustomer declined opportunity to have repairs completed, free of charge, insisting that a replacement was the only option
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response to this is when I bought the sofa set the warranty stated one replacement My complaint was given to them within two weeks of purchaseWhen sign my contact it stated one replacement I don't want a new sofa set taken out of my home carried else where to be fixedIn the mean time I have no sofa in my house for maybe a week or longerI don't have a spare set that I can use while I wait for the repairMy main concern is a new sofa set shouldn't be broke in a few weeks which leads me to believe the sofa is faulty so I think it's within my rights to have a replacement on that reason alone
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Customer provided us with all relevant information for a warranty claim, we acknowledged receipt and requested services on behalf of the customer from the local upholstery service provider, an independent expert in upholstery repairSending a local repair expert is our business practice for all warranty claimsThe upholstery expert coordinated a visit with the customer, and promptly arrived at customers home and assessed the items noting that all issues could be repaired fully and completelyOur upholstery expert offered to take the item to their repair shop, at our cost, for complete repairs to the customers satisfactionCustomer declined opportunity to have repairs completed, free of charge, insisting that a replacement was the only option Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) My response to this is when I bought the sofa set the warranty stated one replacement My complaint was given to them within two weeks of purchaseWhen sign my contact it stated one replacement I don't want a new sofa set taken out of my home carried else where to be fixedIn the mean time I have no sofa in my house for maybe a week or longerI don't have a spare set that I can use while I wait for the repairMy main concern is a new sofa set shouldn't be broke in a few weeks which leads me to believe the sofa is faulty so I think it's within my rights to have a replacement on that reason alone
Initial Business Response /* (1000, 5, 2015/10/09) */
Customer provided us with all relevant information for a warranty claim, we acknowledged receipt and requested services on behalf of the customer from the local upholstery service provider, an independent expert in upholstery repairSending a
local repair expert is our business practice for all warranty claimsThe upholstery expert coordinated a visit with the customer, and promptly arrived at customers home and assessed the items noting that all issues could be repaired fully and completelyOur upholstery expert offered to take the item to their repair shop, at our cost, for complete repairs to the customers satisfactionCustomer declined opportunity to have repairs completed, free of charge, insisting that a replacement was the only option
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response to this is when I bought the sofa set the warranty stated one replacement My complaint was given to them within two weeks of purchaseWhen sign my contact it stated one replacement I don't want a new sofa set taken out of my home carried else where to be fixedIn the mean time I have no sofa in my house for maybe a week or longerI don't have a spare set that I can use while I wait for the repairMy main concern is a new sofa set shouldn't be broke in a few weeks which leads me to believe the sofa is faulty so I think it's within my rights to have a replacement on that reason alone