Dannyquest Designs

This man was very abusive and insulting on both phone calls and e-mails, demanding our immediate attention regarding a figurine he had purchased from one of our dealers that his dog had damaged I apologized for the delay in responding to his more and more agresivecalls and e-mails explaining
we are a very small company with only me handling the office work and mentioned my age (85) I offered to replace the piece for $- for this would be $lus shipping, but I thought that would satisfy him It did not, he became more insulting, until I felt I did not deserve such abuse I returned his $and told him I would no longer deal with him or continue to correspond He has since posted on my *** page, lodged the complaint with you and no doubt, as he threatened, posted his venom with clubs and organizations I have done business with for many many years From the response I have had, I get the impression I am not the only one he has attacked but thus far it does not seem to have made any major damage to our credibilityUnfortunately, all the many many customers that send messages of praise and thanks are not as vocal as the one or two like this unfortunate person *** *** has not worked for me for over or years.*** ** ***, owner Dannyquest Designs

The $has been refunded to his *** account This is the second attempt at making payment, first time was directly after last e-mail correspondence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Never received any refund from this company (or the part that was ordered)Again, this just shows how poorly this company is being run. The owner was the one being abusive, she is senile and very forgetful I sent numerous messages trying to resolve this problem (Phone calls, he contact sheet from her web site as well as private e-mails) and it was her that became abusive -- claiming that at years old, she has more important things to do. This company no longer has a quality reputation, have talked to others in the dog show community and they discuss how their orders will sit unfilled for months. All I want is the part that I ordered -- until the owner of this company proves that she has shipped this item, I will not close this case. Regards,
*** ***