Initial Business Response /* (1000, 5, 2015/10/09) */
Customer provided us with all relevant information for a warranty claim, we acknowledged receipt and requested services on behalf of the customer from the local upholstery service provider, an independent expert in upholstery repair. Sending a...
local repair expert is our normal business practice for all warranty claims. The upholstery expert coordinated a visit with the customer, and promptly arrived at customers home and assessed the items noting that all issues could be repaired fully and completely. Our upholstery expert offered to take the item to their repair shop, at our cost, for complete repairs to the customers satisfaction. Customer declined opportunity to have repairs completed, free of charge, insisting that a replacement was the only option.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response to this is when I bought the sofa set the warranty stated one replacement . My complaint was given to them within two weeks of purchase. When sign my contact it stated one replacement . I don't want a new sofa set taken out of my home carried else where to be fixed. In the mean time I have no sofa in my house for maybe a week or longer. I don't have a spare set that I can use while I wait for the repair. My main concern is a new sofa set shouldn't be broke in a few weeks which leads me to believe the sofa is faulty so I think it's within my rights to have a replacement on that reason alone.
Initial Business Response /* (1000, 5, 2015/10/09) */
Customer provided us with all relevant information for a warranty claim, we acknowledged receipt and requested services on behalf of the customer from the local upholstery service provider, an independent expert in upholstery repair. Sending a...
local repair expert is our normal business practice for all warranty claims. The upholstery expert coordinated a visit with the customer, and promptly arrived at customers home and assessed the items noting that all issues could be repaired fully and completely. Our upholstery expert offered to take the item to their repair shop, at our cost, for complete repairs to the customers satisfaction. Customer declined opportunity to have repairs completed, free of charge, insisting that a replacement was the only option.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My response to this is when I bought the sofa set the warranty stated one replacement . My complaint was given to them within two weeks of purchase. When sign my contact it stated one replacement . I don't want a new sofa set taken out of my home carried else where to be fixed. In the mean time I have no sofa in my house for maybe a week or longer. I don't have a spare set that I can use while I wait for the repair. My main concern is a new sofa set shouldn't be broke in a few weeks which leads me to believe the sofa is faulty so I think it's within my rights to have a replacement on that reason alone.