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Danny's Windows & Siding

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Reviews Siding Contractors Danny's Windows & Siding

Danny's Windows & Siding Reviews (1)

Review: Hired [redacted] to replace our roof Sept. 2011, after storm damage. During roof replacement, workers of [redacted] stepped through the roof and put several hole through the ceiling in one of the bedrooms upstairs and hammer hole in the bathroom of the second bedroom ceiling. We discovered the damage to the inside and informed [redacted], who replaced the ceiling, without replacing the trim. He felt this was more than fair. I did not not agree. He has been called back on 5 other occasions for poor workmanship and leaks in the roof. He was call again, this being the 6th time on the same roof for another leak. He said he would fix it on Monday, Dec, 9th and did not show or call. I ([redacted]) called him on Tuesday Dec. 10th, with rain falling and the leak continuing. Was told the weather would have to clear before he could do anything. In the meantime, the second bedroom ceiling is getting damage, due to the recent leak and will need to be replaced also, causing another repair. We have lost confidence in his work and feel we can no longer communicate with [redacted]. During this conversation and my frustration with the service we have received, [redacted]'s solution, when I said, maybe we should have another company evaluate the the roof, his response was, "That is up to you but I can not afford to pay for it and hung up on me. We have a 5 year warranty on labor for this roof and we do not feel that we should put out anymore money on a job that was not done correctly from the beginning. Two years, we feel is long enough for this problem to be correct and to receive the roof that was paid in full for, at the time of service. Please contact [redacted] for additional information on the 6 calls to [redacted] on workmanship problems, if needed. Thank you for your help.Desired Settlement: The roof that was paid for. That should be installed correctly, free from leaks and that is going to last for the 30+ years promised on the architectural shingles, by [redacted].

Business

Response:

The business called today and said that when he did the roof job he also put a vent pipe on the roof with a rubber boot. The customer said that there had been a hold stepped through the roof and so the business replaced 8 rafters. In this process one broke and hit the sheetrock in the ceiling. The business brought a professional out to fix the sheetrock. The customer called on a Sunday at 9pm to complain about a leak, the business was unable to get someone out to the home on Monday and on Tuesday it rained. Wednesday morning the customer called and said she wanted to use someone else to do the job. The business will send an independent contractor out to fix the problem but he will not replace the roof.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

In response to the message from the business, it was rejected due to incorrect information. He did not install vent pipes through the roof, only the rubber boots around them. These boots were installed wrong resulting in the roof leaking. He had to be called to correct this problem. He said while replacing 8 rafters in the roof, one broke and hit the ceiling and said that he brought a professional out to fix the ceiling. What happened was multiple holes were located in the ceiling of the bedroom, ceiling in the closet and nail holes or other penetrations were found in the bathroom ceiling in the other bedroom on the other side of the house. When we notified [redacted] of the damage to both rooms upstairs, his response was, he would have to see the damage because he was not aware of it. It appears his employees did not let him know. He brought in his neighbor to fix the drywall and patch holes. He advised that due to the original tile ceiling and trim, he could not match and replace the tiles and trim, as a result he only installed drywall with no trim or paint. When we asked about where was the trim, he advised it would be an extra charge because he was in the hole already on this job. We then told him to leave, we were not going to pay additional money to him because of his workers negligence. [redacted] over the past two years has been called multiple times on different problems to the roof we could see from the ground outside. The last thing he stated was about the call he got on Sunday at 9pm. I called because the roof was leaking into the upstairs bedroom wetting the bed,carpet and damaging the ceiling tiles. He advised that he would have someone to fix it Monday.

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Description: Siding Contractors, Siding Contractors (NAICS: 238170)

Address: 114 Greencourt Rd., Richmond, Virginia, United States, 23228

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