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nadim h[redacted] <vh[redacted][email protected]>9:40 PMto me Hello,My name is Nadim H[redacted] and I am the sales manager at Freeway Auto Sales. I received a letter from your office in regards of complaint ID [redacted] from [redacted] came in to purchase a car from my lot, she picked...

out a 2008 Hyundai Vera Cruse with 87K miles. The care had no issues when she purchased it. After a couple of days she called me stating that her check engine light was on. I told her to come in so I can scan her car and detect the issue. The issue was a vacuum leek, we turned the engine light off and told her that if it came back on for her to come back and I will fix it again for her at no charge. A week later, she called and said that her car stopped on the highway and that it wasn't working. I told her to tow it and bring it to so I can figure out the issue. The issues detected was that one of the transmission hose was busted and all the fluids were out of it. She was driving it under these conditions until she burned the transmission which caused her car to stop working. I helped her change the transmission at the cost of the parts labor free even though it was not our issue. I worked with her because she had explained to me her financial situation. This was not a issue from the car, she busted the hose that caused all this to happen. She then called me 3-4 days later saying that the engine light is back on. I sent her to another shop to do the smoke test that detected a vacuum leek. We took care of the issue at no cost. We are very surprised that she filed a complaint to the Revdex.com. Upon the receipt of your letter, [redacted] came in on 04/08/2016 to make a payment and said she will have it paid off within three weeks to a month. Please advise if you need anymore information. You are able to reach me via email or at 216.631.1600Thank you, Nadim H[redacted]Sales Manager - Freeway Auto Sales

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Address: 613 NW Buck Hendry Way, Cleveland, Florida, United States, 34994

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www.freewayautosale.com

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