Dan's Auto Repair & Sales, Inc.

Mr. [redacted] has a mattress that carries a replacement warranty through the manufacturer.  There is no portion of his warranty, or the terms and conditions of purchase that obligate Metro Mattress or the manufacturer to refund a two-year-old purchase due to a defect.  The manufacturer, having verified the defect has an obligation to replace that product, which has been offered to Mr. [redacted].  Being that the mattress has a defect is likely the cause of discomfort for Mr. [redacted]’s wife.       Mr. [redacted]’s portrayal of Metro Mattress taking advantage of he and his wife is unreasonable.  We are happy to coordinate the exchange of the mattress as approved by the manufacturer ([redacted] Mattress Co.).  However, we see no grounds to honor Mr. [redacted]’s request for a refund.       If there are any further questions pertaining to this account, I can be reached during normal business hours at (315) 218-1235.Respectfully,  Mark I. B[redacted], Jr.  Director of Service & Procurement  Metro Mattress