Dan's Carpet & Laminates, LLC

Reference to the complaint for [redacted]. Assigned ID [redacted]. When the installation was completed by [redacted]'s Carpet, [redacted] and [redacted] the installers received a hand shake from the customer and his reply was 'looks great'. I received a call from Mr. [redacted] saying that he was not happy with the seam. I...

went to look at the seam and repaired the seam at that point. Again when I was finished I was told that it looked ok. Then I received a call from Mr. [redacted] stating that he wants me to come right now to repair his seam. However with working with 1 person (my son) and at this time of the year (Thanksgiving, Christmas and New Years) that it was I assured Mr. [redacted] that I would come back and take care of it like I normally do with my customers if there's an issued. The number of times that Mr. [redacted] called I answered all but 1 and the reason that I didn't answer was because when I was explaining to him that I would come out when I had the time. At that point Mr. [redacted] hung up on me. He called back a few days later and asked me when I was coming. Again, I told him that I would call him when I can come up. Now I see that he has issued a complaint to The Better Business. I did tell Mr. [redacted] that no seam is invisible however, he tells me now that I said that that seam would be sightless which I would never say.As far as telling Mr. [redacted] to cover the spot with furniture or a rug it was only for the holiday's until I could get to him. I wasn't saying that he should leave the rug or furniture in that spot forever. The installer [redacted] told me on the way back to the office on the installation date that he overheard Mr. [redacted] telling Mrs. [redacted] that he wasn't happy with the color of the carpet that he chose.

I am rejecting this response because: Would like [redacted] to contact me to make arrangement to get this problem resolved. This issue has been going on for months and would like to get this resolved.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I talked to [redacted] and we agreed that he will replace the carpet in the family room. the seam will be in the doorway not in the living area of the room. We also agreed that we will be ok with the seam in the hall way. Waiting for further contact from [redacted].
Regards,
[redacted]