Dan's Southside Marine

The motor is operating as designed within factory specifications. Yamaha motors come with a 3 year factory warranty and we test run each motor before delivery and we inspected the motor for the customer after delivery with no problems found. Without a defect in the engine Yamahas warranty is...

clear and even at that its up to Yamaha to determine a repair or replace scenario. When we discuss troll ability it simply means the engine will run for hours at a closed throttle without loading up. Speed is a direct result of installation on a particular vessel. We special ordered this motor by request of the customer and we generally do not stock this model. We would be happy to remarket the engine for him or take it in on trade for something different.

I am rejecting this response because:
    The responce does not address my complaint. My issue with the motor itself was that from an idle speed to 1/3 throtle the motor vibrates excessively and the slowest speeds exceed the the perameters I told the sales person I needed the motor to perform at. I believe the sales person as an expert on this type of engine should have informed me that the motor would not perform the way I explained to him I needed it to. So my complaint is with the sales person either not being knowledgeable about the product he sells, or he sold me a motor he new would not perform to my needs. In either case I was sold a motor that I can't use.