1/9/2017
On this transaction
responding following up on a 2002 BMW x5 automatic transmission purchase
transaction. Mr Dubberly came to Dans Truck n Auto Inc. in Fontana,CA purchased
a BMW x5 transmission and agreed upon the conditions and signed the invoice (Given
upon...
request).
After two weeks later, Mr.
Dubberly calls and brings over the transmission complaining an issue. We tell him to bring over the transmission
because we would like to inspect it, so we could help him. He drops off the transmission and says he
will pick it up in 3-4 days. We explain
to him as stated on the invoice and signed, we only give exchange of another
transmission or store credit. The
customer was complaining of an issue with the transmission of something inside
the transmission so we cleaned it resolved the issue for him. We reassured we would fix the transmission at
no cost to help the customer.
We fixed the customer’s
transmission as requested and even bought a new transmission filter to satisfy
the customer out of the business’s expense.
The customer decides not to pick up the transmission and dispute it with
the credit card company without calling us and thinks its his way because of
his credit. After winning the credit
card dispute because we are correct he knows wants to tell the RevDex.com to get his way. We are to help
the customer and follow the store policy as stated and signed by the customer.
The customer Mr. Dubberly
must read the signed invoice contract
to understand the company’s policy. Attached is the contract signed. Please
read it and understand the policy. The
customer agreed upon all conditions when he signed the contract. The customer never gave any intention in
allowing Dans Truck and auto to provide
another transmission. We had and still
have a good transmission here waiting for him with a brand new filter, bought
out of the company’s expenses to help the customer. We follow our store policy
as stated on our invoice.
The customer never said he
would dispute the credit card transaction instead lieing to us. He tried to dispute the transaction, but we
explained to his credit card company we do not refund any money as stated by
the contract and won the dispute chargeback.
We do exchange the merchandise or give store credit as stated on
invoice. The customer sounds like he doesn’t
need this transmission he purchased, and he made the incorrect decision of what
was wrong with his vehicle. Dans Truck n Auto inc. is not liable for incorrect
diagnoses and request of parts. The
customer never told us his cousin or wife would be picking up the transmission
which is incorrect information on his behalf.
Mr. Dubberly told Junior a salesman, he wants to pick up the transmission and now
his story keeps changing.
1/9/2017
On this transaction
responding following up on a 2002 BMW x5 automatic transmission purchase
transaction. Mr Dubberly came to Dans Truck n Auto Inc. in Fontana,CA purchased
a BMW x5 transmission and agreed upon the conditions and signed the invoice (Given
upon...
request).
After two weeks later, Mr.
Dubberly calls and brings over the transmission complaining an issue. We tell him to bring over the transmission
because we would like to inspect it, so we could help him. He drops off the transmission and says he
will pick it up in 3-4 days. We explain
to him as stated on the invoice and signed, we only give exchange of another
transmission or store credit. The
customer was complaining of an issue with the transmission of something inside
the transmission so we cleaned it resolved the issue for him. We reassured we would fix the transmission at
no cost to help the customer.
We fixed the customer’s
transmission as requested and even bought a new transmission filter to satisfy
the customer out of the business’s expense.
The customer decides not to pick up the transmission and dispute it with
the credit card company without calling us and thinks its his way because of
his credit. After winning the credit
card dispute because we are correct he knows wants to tell the RevDex.com to get his way. We are to help
the customer and follow the store policy as stated and signed by the customer.
The customer Mr. Dubberly
must read the signed invoice contract
to understand the company’s policy. Attached is the contract signed. Please
read it and understand the policy. The
customer agreed upon all conditions when he signed the contract. The customer never gave any intention in
allowing Dans Truck and auto to provide
another transmission. We had and still
have a good transmission here waiting for him with a brand new filter, bought
out of the company’s expenses to help the customer. We follow our store policy
as stated on our invoice.
The customer never said he
would dispute the credit card transaction instead lieing to us. He tried to dispute the transaction, but we
explained to his credit card company we do not refund any money as stated by
the contract and won the dispute chargeback.
We do exchange the merchandise or give store credit as stated on
invoice. The customer sounds like he doesn’t
need this transmission he purchased, and he made the incorrect decision of what
was wrong with his vehicle. Dans Truck n Auto inc. is not liable for incorrect
diagnoses and request of parts. The
customer never told us his cousin or wife would be picking up the transmission
which is incorrect information on his behalf.
Mr. Dubberly told Junior a salesman, he wants to pick up the transmission and now
his story keeps changing.