We apologize for the lengthy wait time regarding the recliner purchase made on Thursday the 16th of JuneIt is our policy not to guarantee an exact date when ordering furniture, however, we do offer an estimated time frame based on the average time it takes for the product to arrive from the manufacturer to our locationOnce the product arrives at our location we then contact the customer to either schedule delivery or arrange for pick upIn this specific case we attempted to make clear to the customer the possibility of the recliner taking a few days longer than to business daysThe customer requested a refund on Wed the 29th of June, approximately business days following the initial purchase dateWe apologized for any inconvenience and immediately fulfilled the refund request via our card processorI have attached a copy of the full refund for $dated 6/29/from our credit card processing companyPlease let us know if there is anything else we can do
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We apologize for any inconvenience Mr [redacted] has encountered with the furniture purchaseThe issue was brought to our attention and Mr [redacted] offered to return the section of the sofa for repairAfter the repair was made we notified Mr [redacted] and he agreed to come and look at it to decide if he was satisfiedAfter he viewed the repair he mentioned that the piece was a bit too big for the space in his homeHe asked if he could instead exchange the repaired furniture for a smaller reclining end pieceThe furniture that was repaired is a reclining chaise lounge and the he expressed a desire to instead go with the regular reclining endI gladly agreed to this and informed Mr [redacted] that the new reclining end piece would need to be ordered and may take a few weeks to arriveAt no time did we agree to refund the furnitureOn Tuesday January the 5th Mr [redacted] stopped by our store claiming that he was told he could get a refundIt is not our policy to refund an upholstery purchaseWe do honor the manufacturer’s warrantyThis requires either repairing or replacing the furniture if the issue is deemed to be a defectIn this case we agreed to repair or replace the furnitureMr [redacted] was informed of our policy and we delivered to him the end piece on the 5th of January
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The reply from Midway Furniture is what I had expected They offered nothing to correct the issue with the product that they sold us, even after *** came to my house, took pictures and stated that he "definitely didn't like the way the mattress looked".The mattress clearly is defective It's just a shame that these types of businesses are out there ripping the public off and they continue to get by with it It's quite interesting that they leave people hanging for weeks after their paid-for-products have been ordered or in waiting to return phone calls but they managed to offer a reply to my complaint made to the Revdex.com within a few short hoursThis has been a nightmare and is a business I will definitely make sure I tell everyone I know not to deal with
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is such a lie butThe recliner was deliever on the 6th of January, so I am done with the company will not deal with them anymore "purchase" wise and I am letting everyone else know how things happenedIf you look at the other complaints it seems to be round about the same kinds of issues midway just has a good way of trying to weasel out doing people wrongI cant stand a liar and I know that karma always comes back aroundIm done
Regards,
*** ***
We apologize for the lengthy wait time regarding the recliner purchase made on Thursday the 16th of June. It is our policy not to guarantee an exact date when ordering furniture, however, we do offer an estimated time frame based on the average time it takes for the product to arrive from the...
manufacturer to our location. Once the product arrives at our location we then contact the customer to either schedule delivery or arrange for pick up. In this specific case we attempted to make clear to the customer the possibility of the recliner taking a few days longer than 7 to 10 business days. The customer requested a refund on Wed the 29th of June, approximately 9 business days following the initial purchase date. We apologized for any inconvenience and immediately fulfilled the refund request via our card processor. I have attached a copy of the full refund for $370 dated 6/29/2016 from our credit card processing company. Please let us know if there is anything else we can do.
We apologize for any inconvenience Mr. [redacted] has encountered
with the furniture purchase. The issue was brought to our attention and Mr.
[redacted] offered to return the section of the sofa for repair. After the repair
was made we notified Mr. [redacted] and he agreed to come and look at it to...
decide
if he was satisfied. After he viewed the repair he mentioned that the piece was
a bit too big for the space in his home. He asked if he could instead exchange
the repaired furniture for a smaller reclining end piece. The furniture that
was repaired is a reclining chaise lounge and the he expressed a desire to
instead go with the regular reclining end. I gladly agreed to this and informed
Mr. [redacted] that the new reclining end piece would need to be ordered and may
take a few weeks to arrive. At no time did we agree to refund the furniture. On
Tuesday January the 5th 2016 Mr. [redacted] stopped by our store claiming
that he was told he could get a refund. It is not our policy to refund an
upholstery purchase. We do honor the manufacturer’s warranty. This requires
either repairing or replacing the furniture if the issue is deemed to be a
defect. In this case we agreed to repair or replace the furniture. Mr. [redacted]
was informed of our policy and we delivered to him the end piece on the 5th
of January.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We apologize for the lengthy wait time regarding the recliner purchase made on Thursday the 16th of JuneIt is our policy not to guarantee an exact date when ordering furniture, however, we do offer an estimated time frame based on the average time it takes for the product to arrive from the manufacturer to our locationOnce the product arrives at our location we then contact the customer to either schedule delivery or arrange for pick upIn this specific case we attempted to make clear to the customer the possibility of the recliner taking a few days longer than to business daysThe customer requested a refund on Wed the 29th of June, approximately business days following the initial purchase dateWe apologized for any inconvenience and immediately fulfilled the refund request via our card processorI have attached a copy of the full refund for $dated 6/29/from our credit card processing companyPlease let us know if there is anything else we can do
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We apologize for any inconvenience Mr [redacted] has encountered with the furniture purchaseThe issue was brought to our attention and Mr [redacted] offered to return the section of the sofa for repairAfter the repair was made we notified Mr [redacted] and he agreed to come and look at it to decide if he was satisfiedAfter he viewed the repair he mentioned that the piece was a bit too big for the space in his homeHe asked if he could instead exchange the repaired furniture for a smaller reclining end pieceThe furniture that was repaired is a reclining chaise lounge and the he expressed a desire to instead go with the regular reclining endI gladly agreed to this and informed Mr [redacted] that the new reclining end piece would need to be ordered and may take a few weeks to arriveAt no time did we agree to refund the furnitureOn Tuesday January the 5th Mr [redacted] stopped by our store claiming that he was told he could get a refundIt is not our policy to refund an upholstery purchaseWe do honor the manufacturer’s warrantyThis requires either repairing or replacing the furniture if the issue is deemed to be a defectIn this case we agreed to repair or replace the furnitureMr [redacted] was informed of our policy and we delivered to him the end piece on the 5th of January
We have made an attempt to contact customer in order to schedule a date to deliver replacement sofa
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The reply from Midway Furniture is what I had expected They offered nothing to correct the issue with the product that they sold us, even after *** came to my house, took pictures and stated that he "definitely didn't like the way the mattress looked".The mattress clearly is defective It's just a shame that these types of businesses are out there ripping the public off and they continue to get by with it It's quite interesting that they leave people hanging for weeks after their paid-for-products have been ordered or in waiting to return phone calls but they managed to offer a reply to my complaint made to the Revdex.com within a few short hoursThis has been a nightmare and is a business I will definitely make sure I tell everyone I know not to deal with
We are eager to resolve this issueAt this time we are attempting to contact Mr*** by phone and email
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is such a lie butThe recliner was deliever on the 6th of January, so I am done with the company will not deal with them anymore "purchase" wise and I am letting everyone else know how things happenedIf you look at the other complaints it seems to be round about the same kinds of issues midway just has a good way of trying to weasel out doing people wrongI cant stand a liar and I know that karma always comes back aroundIm done
Regards,
*** ***
We have made an attempt to contact customer in order to schedule a date to deliver replacement sofa.
This mattress does not have an issue covered under the manufacturers warranty. We are not able to replace or refund the customer.
We apologize for the lengthy wait time regarding the recliner purchase made on Thursday the 16th of June. It is our policy not to guarantee an exact date when ordering furniture, however, we do offer an estimated time frame based on the average time it takes for the product to arrive from the...
manufacturer to our location. Once the product arrives at our location we then contact the customer to either schedule delivery or arrange for pick up. In this specific case we attempted to make clear to the customer the possibility of the recliner taking a few days longer than 7 to 10 business days. The customer requested a refund on Wed the 29th of June, approximately 9 business days following the initial purchase date. We apologized for any inconvenience and immediately fulfilled the refund request via our card processor. I have attached a copy of the full refund for $370 dated 6/29/2016 from our credit card processing company. Please let us know if there is anything else we can do.
We apologize for any inconvenience Mr. [redacted] has encountered
with the furniture purchase. The issue was brought to our attention and Mr.
[redacted] offered to return the section of the sofa for repair. After the repair
was made we notified Mr. [redacted] and he agreed to come and look at it to...
decide
if he was satisfied. After he viewed the repair he mentioned that the piece was
a bit too big for the space in his home. He asked if he could instead exchange
the repaired furniture for a smaller reclining end piece. The furniture that
was repaired is a reclining chaise lounge and the he expressed a desire to
instead go with the regular reclining end. I gladly agreed to this and informed
Mr. [redacted] that the new reclining end piece would need to be ordered and may
take a few weeks to arrive. At no time did we agree to refund the furniture. On
Tuesday January the 5th 2016 Mr. [redacted] stopped by our store claiming
that he was told he could get a refund. It is not our policy to refund an
upholstery purchase. We do honor the manufacturer’s warranty. This requires
either repairing or replacing the furniture if the issue is deemed to be a
defect. In this case we agreed to repair or replace the furniture. Mr. [redacted]
was informed of our policy and we delivered to him the end piece on the 5th
of January.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]