Dante Club of Sacramento

Review: I would like register a formal complaint on the services I received and request the appropriate amount of funds be refunded / reimbursed due to breach of contract.

The event contracted for was a sit down dinner to be held on November 15, 2015, honoring [redacted] 80th Birthday, an epic event for our family. Previously, I and my daughter had met with [redacted] to discuss, document services and expectations. Our final change on November 5th requested that the Spinach salad be replaced with a Garden salad with Balsamic and Ranch dressings placed each table. She responded that she could accommodate the change. Below is a brief review of the event only, although a few other things did occur.

My contracted menu is as follows:

Garden salad with 2 dressing on table 2 hr prior to serving [redacted] informed me, they decided to serve Spinach Salad with nuts with very little dressing on it; most tables had to request additional dressing.

Pasta – Cheese ravioli with marinara sauce, originally I was told it would be served after the salad and before the main course. This dish was not served until I inquired. It was served near the end of my program. Several tables had to ask for their pasta because they were not served.

Entrée – Rosemary crusted ½ a chicken with lemon crème sauce, rolls and butter. Instead my guests were served a chicken breast with sauce. The rolls & butter were very cold and hard.

Dessert – Vanilla Ice Cream. Staff informs me that they ran out of Vanilla Ice Cream and that you would be serving Neapolitan Ice with nuts. My daughter,, [redacted] informed [redacted] that I was not going to happy with everything being change. As several people had nut allergies.

Beverages – Coffee, Ice Tea and Ice Water on all tables. Instead when we inquired we were told it was by request only. The coffee was cold on ½ of the tables. Particles floating in several water pitchers. Approx a dozen glasses had to be return due to lip stick marks on them etc.

Several of my guests informed me that hair was found in their salad or food. When my grandson brought this to the server attention she told my grandson that the hair was part of the menu.

Microphone – No microphone was provided by you staff. When we inquired we were told the person who used it before took a part of the hook-up. We had to use the DJ microphone, which meant they had no microphone to perform their duties simultaneously.

Birthday Cake – Cut and serve. We had 2 sheet cakes and cupcakes however only one cake was cut resulting in 2 bite squares. The Birthday cake was not cut and served in a timely manner and several tables never received their cake. The party was over when it was finally served. When inquired they thought we wanted a saved a cake.Desired Settlement: The total number of changes is totally unacceptable. This caused me a great deal of embarrassment and humiliation.

I understand some things happen, however, each item of my contract was breach. Instead of a happy occasion, I could barely hold back my disappointment with your establishment and service. We spent a lot of money to ensure we had the party of my dreams. In the end [redacted] acknowledged a few things and gave me a $2.00 off each meal which is nothing in comparison to looking back over the overall event.

I strongly feel that the services to my party were greatly diminished / inferior in order to accommodate the very large gathering for a Memorial Meal for the unexpected passing of one of your Board Members.

I look forward to receiving a favorable response from your Board of Directors and CEO within two weeks of the receipt of this letter.

Respectfully

Business

Response:

Attached is a letter that was sent certified to the complainant, on my behalf. We graciously discounted the menu by $2.00 per person at the time of the event. Once the final bill was settled, the client hugged [redacted] and thanked her for an amazing event. The majority of the clients were elated when they left and we have since received several rental inquiries due to their experience at the Dante Club. As you know, the Dante Club has been operating as a banquet facility for several years, nearly 40 years and continues to be . I pride myself on customer serves, as did my predecessors. Please feel free to contact me directly should you require additional information.