Company's response below: To Whom this may concern,I received a letter about a complaint through the mail with an ID# [redacted] .The Client who wrote this complaint visited the salon from December 27, through February 19, Today is September 16, months ago this incident supposedly happenedIf something went wrong with a client's hair service, there is a week span where Dante's Salon would have been more than happy to fix the clients hair for no extra charge/ or issue a refundAs we strive to make every client 100% happy with their hairThis client did not come back within that week spanI ( [redacted] ) being the salon [redacted] , DID NOT once, speak to this unsatisfied client about her hair, or her experience with the salonThe client left a bad review on [redacted] in April We just let it be, again with the fact she did not come back after weeksThen she left a bad review on our [redacted] in September We were very professional with our response as it read " I'm sorry you had a bad experience with us back in FebruaryWe've been in business over years, we serve hundreds of clients a week, and we strive to create the best possible results, in our salon for each individual client." The client then continued to respondThat is turning into harassmentI have a business to run I am not going to argue on social media with a client about a hair service months agoAfter all the bad comments in her review, I hid them because I don't think its necessary to continue to bad mouth after you have already spoke your mind, and I apologized alreadyThen She posted another bad review, since we hid the first oneA random client reading all her reviews and comments, replied that she needed to stop, her service was several months ago, and she was harassing the salonSo again I hid all the back and forth conversationThis is my business page and I do not need childish behavior or harassment on thereI have every right to control my business [redacted] The salon responded to the client's first review, and apologizedIt should have been left at thatThere's nothing I can do about something that happened back in FebruaryAs she also went to a hair school since then to receive hair services, stated from the client's [redacted] reviewAgain, I apologized for this happening to the client***'s Salon will not be refunding any money back to the client, due to the time when the incident supposedly occurred, and the service was not even $If the client would have came back within weeks, ***'s salon would have been MORE THAN HAPPY to issue a refund or fix the problemThank You, [redacted] Salon [redacted] 's Salon
Complaint: ***
I am rejecting this response because:
I have proof from my own records and debit transactions that it was 300$I went a total of times and each visit was in the 100$ ballparkI'll be more than happy to provide thoseAgain it's unethical to remove reviews that you "don't like" from your business social mediaLike I stated before you can't pick and choose reviewsIt's also unprofessional to call my complaints "childish" because they don't like themI would also like to state that my complaint is within the year limit and that regardless of going in weeks or a few months later the damage was still done and there needs to be some type of compensationWhether it's through Revdex.com, *** *** ***, or the *** *** *** I will continue this caseI have more than enough evidence.
Regards,
*** ***
Company's response below:
To Whom this may concern,I received a letter about a complaint through the mail with an ID# ***.The Client who wrote this complaint visited the salon from December 27, through February 19, Today is September 16, months ago this
incident supposedly happenedIf something went wrong with a client's hair service, there is a week span where Dante's Salon would have been more than happy to fix the clients hair for no extra charge/ or issue a refundAs we strive to make every client 100% happy with their hairThis client did not come back within that week spanI (*** ***) being the salon ***, DID NOT once, speak to this unsatisfied client about her hair, or her experience with the salonThe client left a bad review on *** in April We just let it be, again with the fact she did not come back after weeksThen she left a bad review on our *** in September We were very professional with our response as it read " I'm sorry you had a bad experience with us back in FebruaryWe've been in business over years, we serve hundreds of clients a week, and we strive to create the best possible results, in our salon for each individual client." The client then continued to respondThat is turning into harassmentI have a business to run I am not going to argue on social media with a client about a hair service months agoAfter all the bad comments in her review, I hid them because I don't think its necessary to continue to bad mouth after you have already spoke your mind, and I apologized alreadyThen She posted another bad review, since we hid the first oneA random client reading all her reviews and comments, replied that she needed to stop, her service was several months ago, and she was harassing the salonSo again I hid all the back and forth conversationThis is my business page and I do not need childish behavior or harassment on thereI have every right to control my business ***The salon responded to the client's first review, and apologizedIt should have been left at thatThere's nothing I can do about something that happened back in FebruaryAs she also went to a hair school since then to receive hair services, stated from the client's *** reviewAgain, I apologized for this happening to the client***'s Salon will not be refunding any money back to the client, due to the time when the incident supposedly occurred, and the service was not even $If the client would have came back within weeks, ***'s salon would have been MORE THAN HAPPY to issue a refund or fix the problem. Thank You,*** ***Salon ***'s Salon
Company's response below: To Whom this may concern,I received a letter about a complaint through the mail with an ID# [redacted] .The Client who wrote this complaint visited the salon from December 27, through February 19, Today is September 16, months ago this incident supposedly happenedIf something went wrong with a client's hair service, there is a week span where Dante's Salon would have been more than happy to fix the clients hair for no extra charge/ or issue a refundAs we strive to make every client 100% happy with their hairThis client did not come back within that week spanI ( [redacted] ) being the salon [redacted] , DID NOT once, speak to this unsatisfied client about her hair, or her experience with the salonThe client left a bad review on [redacted] in April We just let it be, again with the fact she did not come back after weeksThen she left a bad review on our [redacted] in September We were very professional with our response as it read " I'm sorry you had a bad experience with us back in FebruaryWe've been in business over years, we serve hundreds of clients a week, and we strive to create the best possible results, in our salon for each individual client." The client then continued to respondThat is turning into harassmentI have a business to run I am not going to argue on social media with a client about a hair service months agoAfter all the bad comments in her review, I hid them because I don't think its necessary to continue to bad mouth after you have already spoke your mind, and I apologized alreadyThen She posted another bad review, since we hid the first oneA random client reading all her reviews and comments, replied that she needed to stop, her service was several months ago, and she was harassing the salonSo again I hid all the back and forth conversationThis is my business page and I do not need childish behavior or harassment on thereI have every right to control my business [redacted] The salon responded to the client's first review, and apologizedIt should have been left at thatThere's nothing I can do about something that happened back in FebruaryAs she also went to a hair school since then to receive hair services, stated from the client's [redacted] reviewAgain, I apologized for this happening to the client***'s Salon will not be refunding any money back to the client, due to the time when the incident supposedly occurred, and the service was not even $If the client would have came back within weeks, ***'s salon would have been MORE THAN HAPPY to issue a refund or fix the problemThank You, [redacted] Salon [redacted] 's Salon
Complaint: ***
I am rejecting this response because:
I have proof from my own records and debit transactions that it was 300$I went a total of times and each visit was in the 100$ ballparkI'll be more than happy to provide thoseAgain it's unethical to remove reviews that you "don't like" from your business social mediaLike I stated before you can't pick and choose reviewsIt's also unprofessional to call my complaints "childish" because they don't like themI would also like to state that my complaint is within the year limit and that regardless of going in weeks or a few months later the damage was still done and there needs to be some type of compensationWhether it's through Revdex.com, *** *** ***, or the *** *** *** I will continue this caseI have more than enough evidence.
Regards,
*** ***
Company's response below:
To Whom this may concern,I received a letter about a complaint through the mail with an ID# ***.The Client who wrote this complaint visited the salon from December 27, through February 19, Today is September 16, months ago this
incident supposedly happenedIf something went wrong with a client's hair service, there is a week span where Dante's Salon would have been more than happy to fix the clients hair for no extra charge/ or issue a refundAs we strive to make every client 100% happy with their hairThis client did not come back within that week spanI (*** ***) being the salon ***, DID NOT once, speak to this unsatisfied client about her hair, or her experience with the salonThe client left a bad review on *** in April We just let it be, again with the fact she did not come back after weeksThen she left a bad review on our *** in September We were very professional with our response as it read " I'm sorry you had a bad experience with us back in FebruaryWe've been in business over years, we serve hundreds of clients a week, and we strive to create the best possible results, in our salon for each individual client." The client then continued to respondThat is turning into harassmentI have a business to run I am not going to argue on social media with a client about a hair service months agoAfter all the bad comments in her review, I hid them because I don't think its necessary to continue to bad mouth after you have already spoke your mind, and I apologized alreadyThen She posted another bad review, since we hid the first oneA random client reading all her reviews and comments, replied that she needed to stop, her service was several months ago, and she was harassing the salonSo again I hid all the back and forth conversationThis is my business page and I do not need childish behavior or harassment on thereI have every right to control my business ***The salon responded to the client's first review, and apologizedIt should have been left at thatThere's nothing I can do about something that happened back in FebruaryAs she also went to a hair school since then to receive hair services, stated from the client's *** reviewAgain, I apologized for this happening to the client***'s Salon will not be refunding any money back to the client, due to the time when the incident supposedly occurred, and the service was not even $If the client would have came back within weeks, ***'s salon would have been MORE THAN HAPPY to issue a refund or fix the problem. Thank You,*** ***Salon ***'s Salon